Support Board
Date/Time: Thu, 16 Jan 2025 18:58:09 +0000
Not sure why my CQG Fix connection keep disconnecting by itself.
View Count: 6643
| [2017-11-14 07:31:30] |
| patrick - Posts: 30 |
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Hi Not sure why my CQG Fix connection keep disconnecting by itself. Is it my connection? or currently something down with CQG Fix? Thanks. CQG WebSocket socket (51) | Initiating close of socket by core. | 2017-11-14 08:25:59 CQG WebSocket | Network socket for WebSocket has been closed by remote side. | 2017-11-14 08:25:59 CQG WebSocket socket (51) | Write in progress. Shutdown being delayed. | 2017-11-14 08:25:59 CQG FIX Trading | WebSocket closed. | 2017-11-14 08:25:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-14 08:25:59 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-14 08:25:59 CQG FIX: DisconnectFIX called. | 2017-11-14 08:25:59 CQG FIX: Sending a Logout message. | 2017-11-14 08:25:59 CQG FIX Trading | Disconnected. | 2017-11-14 08:25:59 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-14 08:25:59 CQG WebSocket socket (51) | Write has completed. Shutdown being performed. | 2017-11-14 08:25:59 CQG WebSocket socket (51) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-14 08:25:59 CQG WebSocket socket (51) | Closed. | 2017-11-14 08:25:59 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2017-11-14 08:25:59 CQG FIX socket (50) | Initiating close of socket by core. | 2017-11-14 08:25:59 CQG FIX: Disconnected. | 2017-11-14 08:25:59 CQG FIX socket (50) | Shutdown started. Waiting for graceful close. | 2017-11-14 08:25:59 CQG FIX socket (50) | Socket gracefully closed by remote side. | 2017-11-14 08:26:00 CQG FIX socket (50) | Closed. | 2017-11-14 08:26:00 CQG WebSocket socket (46) | Timed out waiting for shutdown. Performing an immediate socket close. | 2017-11-14 08:26:01 CQG WebSocket socket (46) | Closed. | 2017-11-14 08:26:01 CQG WebSocket socket (46) | Socket gracefully closed by remote side. | 2017-11-14 08:26:01 |
| [2017-11-14 07:45:12] |
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We need to see more of the Message Log. There are some essential lines above the lines you provided which gives us more of an indication about the problem. Although in general there is not anything we can do about these kinds of connection issues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-14 07:45:42] |
| patrick - Posts: 30 |
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Socket (30) | Initiating close of socket by core. | 2017-11-14 08:44:10 Socket (30) | Shutdown started. Waiting for graceful close. | 2017-11-14 08:44:10 Historical data download thread signaled to stop. | 2017-11-14 08:44:10 HD Request # 10 | Received 57 records from 2017-11-14 08:42:50 to 2017-11-14 08:44:05 (75.0 seconds) and wrote 56 records for F.US.DBZ17 | 2017-11-14 08:44:10 HD Request # 10 | Intraday download COMPLETE for F.US.DBZ17. Completion time: 0s. Unique request ID: 9 | 2017-11-14 08:44:10 Removed historical data download ID 9 | 2017-11-14 08:44:10 Real-time Intraday chart data file updates started for F.US.DBZ17 | 2017-11-14 08:44:10 Intraday chart data file opened for F.US.DBZ17 | 2017-11-14 08:44:10 Socket (30) | Socket gracefully closed by remote side. | 2017-11-14 08:44:10 Socket (30) | Closed. | 2017-11-14 08:44:10 Chart #5 has tagged chart #2 for full recalculation. Chartbook: FGBL.cht | 2017-11-14 08:44:10 Chart #4 has tagged chart #2 for full recalculation. Chartbook: FGBL.cht | 2017-11-14 08:44:10 F.US.DBZ17 [CBV] #2 | Performing a full recalculation because it has been tagged. Chartbook: FGBL.cht | 2017-11-14 08:44:10 CQG WebSocket socket (24) | Deleting network socket now after delay. | 2017-11-14 08:44:12 |
| [2017-11-14 07:48:25] |
| patrick - Posts: 30 |
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This is the full log. And it keep repeating itself after logged out. CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-11-14 08:45:00 CQG FIX socket (32) | Creating socket. Using TLS 1.2. | 2017-11-14 08:45:00 CQG FIX socket (32) | Connecting to IP: 208.48.16.214. | 2017-11-14 08:45:00 CQG FIX: Sending the Logon message. | 2017-11-14 08:45:01 CQG FIX Trading | Connected to trading server. | 2017-11-14 08:45:02 CQG FIX Trading | Connecting to server api.cqg.com | 2017-11-14 08:45:02 CQG WebSocket | Connecting to WebSocket server. | 2017-11-14 08:45:02 CQG WebSocket socket (33) | Creating socket. Using TLS 1.2. | 2017-11-14 08:45:02 CQG WebSocket socket (33) | Connecting to IP: 118.201.11.218. | 2017-11-14 08:45:02 CQG WebSocket | Opening WebSocket. | 2017-11-14 08:45:03 CQG WebSocket | Sending WebSocket handshake. | 2017-11-14 08:45:03 CQG WebSocket socket (26) | Timed out waiting for shutdown. Performing an immediate socket close. | 2017-11-14 08:45:12 CQG WebSocket socket (26) | Closed. | 2017-11-14 08:45:12 CQG WebSocket socket (26) | Socket gracefully closed by remote side. | 2017-11-14 08:45:12 CQG WebSocket | Received WebSocket handshake acknowledgment. | 2017-11-14 08:45:17 CQG WebSocket | Web socket state is now open. | 2017-11-14 08:45:17 CQG FIX Trading | WebSocket connected. | 2017-11-14 08:45:17 CQG FIX Trading | Sending market data logon message. | 2017-11-14 08:45:17 CQG FIX Trading | Logon successful. Session Token = w5HpGsuxri49OWEhnRj8aZy6Yb+EbxzdyjCceRMuNOMRWounOAMvQS+ptip52W2WxZ7EAo5Y6Xh | 2017-11-14 08:45:18 CQG FIX Trading | Connected to data and trading server. | 2017-11-14 08:45:18 'Allow Support for Sierra Chart Data Feeds' is disabled. The F.US.DB?## pattern/symbol will not use the SC Exchange Data Feed. | 2017-11-14 08:45:18 CQG FIX Trading | Starting real-time market data updates for: F.US.DBZ17. ID: 1 | 2017-11-14 08:45:18 CQG FIX Trading | Sending symbol resolution request for F.US.DBZ17. ID: 977810 | 2017-11-14 08:45:18 CQG FIX Trading | Requesting security definition data for: F.US.DBZ17. ID: 1 | 2017-11-14 08:45:18 Intraday data recording state for symbol F.US.DBZ17 is set to download 'Pending'. | 2017-11-14 08:45:18 Delaying start of download for F.US.DBZ17 | 2017-11-14 08:45:18 Requesting market depth updates for: F.US.DBZ17 if supported. | 2017-11-14 08:45:23 HD Request # 11 | Downloading Intraday chart data for F.US.DBZ17 to the file F.US.DBZ17.scid. Service: cqg | 2017-11-14 08:45:28 HD Request # 11 | Download start date-time: 2017-11-14 08:44:12.000 | 2017-11-14 08:45:28 HD Request # 11 | Using server: ds4.sierracharts.com port 10149 | 2017-11-14 08:45:28 Socket (34) | Creating socket. | 2017-11-14 08:45:28 Socket (34) | Connecting to IP: 192.81.56.146. | 2017-11-14 08:45:28 HD Request # 11 | Setting DTC encoding to Binary VLS | 2017-11-14 08:45:29 HD Request # 11 | Sending historical data logon request message. | 2017-11-14 08:45:29 HD Request # 11 | Requesting Intraday data. Start date-time: 2017-11-14 08:44:12. Record interval: 0. Symbol: F.US.DBZ17 | 2017-11-14 08:45:30 HD Request # 11 | Decompressing data. | 2017-11-14 08:45:30 HD Request # 11 | Receiving Intraday data for F.US.DBZ17 starting at 2017-11-14 08:44:12 | 2017-11-14 08:45:30 HD Request # 11 | Timestamp of first Intraday data file record written: 2017-11-14 08:44:13 | 2017-11-14 08:45:30 Socket (34) | Initiating close of socket by core. | 2017-11-14 08:45:30 Socket (34) | Shutdown started. Waiting for graceful close. | 2017-11-14 08:45:30 Historical data download thread signaled to stop. | 2017-11-14 08:45:30 HD Request # 11 | Received 64 records from 2017-11-14 08:44:12 to 2017-11-14 08:45:06 (54.0 seconds) and wrote 55 records for F.US.DBZ17 | 2017-11-14 08:45:30 HD Request # 11 | Intraday download COMPLETE for F.US.DBZ17. Completion time: 2s. Unique request ID: 10 | 2017-11-14 08:45:30 Removed historical data download ID 10 | 2017-11-14 08:45:30 Real-time Intraday chart data file updates started for F.US.DBZ17 | 2017-11-14 08:45:30 Intraday chart data file opened for F.US.DBZ17 | 2017-11-14 08:45:30 Socket (34) | Socket gracefully closed by remote side. | 2017-11-14 08:45:30 Socket (34) | Closed. | 2017-11-14 08:45:30 Chart #5 has tagged chart #2 for full recalculation. Chartbook: FGBL.cht | 2017-11-14 08:45:30 Chart #4 has tagged chart #2 for full recalculation. Chartbook: FGBL.cht | 2017-11-14 08:45:31 F.US.DBZ17 [CBV] #2 | Performing a full recalculation because it has been tagged. Chartbook: FGBL.cht | 2017-11-14 08:45:31 CQG WebSocket socket (26) | Deleting network socket now after delay. | 2017-11-14 08:45:41 CQG WebSocket socket (29) | Timed out waiting for shutdown. Performing an immediate socket close. | 2017-11-14 08:46:11 CQG WebSocket socket (29) | Closed. | 2017-11-14 08:46:11 CQG WebSocket socket (29) | Socket gracefully closed by remote side. | 2017-11-14 08:46:11 CQG WebSocket | Timeout waiting for pong message from server. | 2017-11-14 08:46:17 CQG WebSocket socket (33) | Adding bytes from final send buffer from buffered socket: 8 | 2017-11-14 08:46:17 CQG WebSocket socket (33) | Initiating close of socket by core. | 2017-11-14 08:46:17 CQG WebSocket | WebSocket closed. | 2017-11-14 08:46:17 CQG WebSocket socket (33) | Write in progress. Shutdown being delayed. | 2017-11-14 08:46:17 CQG FIX Trading | WebSocket closed. | 2017-11-14 08:46:17 Connection to the external service has been lost. | 2017-11-14 08:46:17 CQG FIX: DisconnectFIX called. | 2017-11-14 08:46:17 CQG FIX: Sending a Logout message. | 2017-11-14 08:46:17 CQG FIX Trading | Disconnected. | 2017-11-14 08:46:17 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-14 08:46:17 CQG WebSocket socket (33) | Sending bytes from final send buffer: 8 | 2017-11-14 08:46:17 CQG WebSocket socket (33) | Write has completed. Shutdown being performed. | 2017-11-14 08:46:17 CQG WebSocket socket (33) | Shutdown started. Waiting for graceful close. | 2017-11-14 08:46:17 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2017-11-14 08:46:17 CQG FIX socket (32) | Initiating close of socket by core. | 2017-11-14 08:46:17 CQG FIX: Disconnected. | 2017-11-14 08:46:17 CQG FIX socket (32) | Shutdown started. Waiting for graceful close. | 2017-11-14 08:46:17 CQG FIX socket (32) | Socket gracefully closed by remote side. | 2017-11-14 08:46:18 CQG FIX socket (32) | Closed. | 2017-11-14 08:46:18 |
| [2017-11-14 09:13:53] |
| patrick - Posts: 30 |
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Sorry. Been seeing the log. Just saw that this is the full log. Any slight idea what could be wrong? CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-11-14 10:03:15 CQG FIX socket (10) | Creating socket. Using TLS 1.2. | 2017-11-14 10:03:15 CQG FIX socket (10) | Connecting to IP: 208.48.16.214. | 2017-11-14 10:03:15 CQG FIX: Sending the Logon message. | 2017-11-14 10:03:16 HTTP connection to ds01.ddfplus.com:80 (7) | Socket gracefully closed by remote side. | 2017-11-14 10:03:16 HTTP connection to ds01.ddfplus.com:80 (7) | Received socket Close event. | 2017-11-14 10:03:16 HTTP connection to ds01.ddfplus.com:80 (7) | Initiating close of socket by core. | 2017-11-14 10:03:16 HTTP connection to ds01.ddfplus.com:80 (7) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-14 10:03:16 HTTP connection to ds01.ddfplus.com:80 (7) | Closed. | 2017-11-14 10:03:16 CQG FIX Trading | Connected to trading server. | 2017-11-14 10:03:17 CQG FIX Trading | Connecting to server api.cqg.com | 2017-11-14 10:03:17 CQG WebSocket | Connecting to WebSocket server. | 2017-11-14 10:03:17 CQG WebSocket socket (11) | Creating socket. Using TLS 1.2. | 2017-11-14 10:03:17 CQG WebSocket socket (11) | Connecting to IP: 118.201.11.218. | 2017-11-14 10:03:17 CQG WebSocket | Opening WebSocket. | 2017-11-14 10:03:17 CQG WebSocket | Sending WebSocket handshake. | 2017-11-14 10:03:17 CQG WebSocket | Received WebSocket handshake acknowledgment. | 2017-11-14 10:03:21 CQG WebSocket | Web socket state is now open. | 2017-11-14 10:03:21 CQG FIX Trading | WebSocket connected. | 2017-11-14 10:03:21 CQG FIX Trading | Sending market data logon message. | 2017-11-14 10:03:21 CQG FIX Trading | Logon successful. Session Token = o1YZJEwlOWNyvLlWF2K+anzp5PN/0fHABmfzIfQSp0EBu28SVkM9JRa2vG/EMu5DOWzap1GdTmZ | 2017-11-14 10:03:22 CQG FIX Trading | Connected to data and trading server. | 2017-11-14 10:03:22 'Allow Support for Sierra Chart Data Feeds' is disabled. The F.US.DB?## pattern/symbol will not use the SC Exchange Data Feed. | 2017-11-14 10:03:22 CQG FIX Trading | Starting real-time market data updates for: F.US.DBZ17. ID: 1 | 2017-11-14 10:03:22 CQG FIX Trading | Sending symbol resolution request for F.US.DBZ17. ID: 822108 | 2017-11-14 10:03:22 CQG FIX Trading | Requesting security definition data for: F.US.DBZ17. ID: 1 | 2017-11-14 10:03:22 Intraday data recording state for symbol F.US.DBZ17 is set to download 'Pending'. | 2017-11-14 10:03:22 Delaying start of download for F.US.DBZ17 | 2017-11-14 10:03:22 CQG FIX Trading | Received symbol resolution report for symbol F.US.DBZ7. Search Symbol: F.US.DBZ17. Request ID: 822108. Contract ID: 1. | 2017-11-14 10:03:22 CQG FIX Trading | Requesting market data for F.US.DBZ17 | 2017-11-14 10:03:22 Delaying start of download for F.US.DBZ17 | 2017-11-14 10:03:23 Requesting market depth updates for: F.US.DBZ17 if supported. | 2017-11-14 10:03:27 CQG FIX Trading | Requesting market data including full depth for F.US.DBZ17 | 2017-11-14 10:03:27 HD Request # 4 | Downloading Intraday chart data for F.US.DBZ17 to the file F.US.DBZ17.scid. Service: cqg | 2017-11-14 10:03:27 HD Request # 4 | Download start date-time: 2017-11-14 09:51:36.000 | 2017-11-14 10:03:27 HD Request # 4 | Using server: ds3.sierracharts.com port 10150 | 2017-11-14 10:03:27 Socket (12) | Creating socket. | 2017-11-14 10:03:27 Socket (12) | Connecting to IP: 65.182.172.42. | 2017-11-14 10:03:27 HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-11-14 10:03:28 HD Request # 4 | Sending historical data logon request message. | 2017-11-14 10:03:28 HD Request # 4 | Requesting Intraday data. Start date-time: 2017-11-14 09:51:36. Record interval: 0. Symbol: F.US.DBZ17 | 2017-11-14 10:03:28 HD Request # 4 | Decompressing data. | 2017-11-14 10:03:29 HD Request # 4 | Receiving Intraday data for F.US.DBZ17 starting at 2017-11-14 09:51:36 | 2017-11-14 10:03:29 HD Request # 4 | Timestamp of first Intraday data file record written: 2017-11-14 09:51:36 | 2017-11-14 10:03:29 Socket (12) | Initiating close of socket by core. | 2017-11-14 10:03:29 Socket (12) | Shutdown started. Waiting for graceful close. | 2017-11-14 10:03:29 Historical data download thread signaled to stop. | 2017-11-14 10:03:29 HD Request # 4 | Received 1160 records from 2017-11-14 09:51:36 to 2017-11-14 10:03:21 (11.8 minutes) and wrote 1159 records for F.US.DBZ17 | 2017-11-14 10:03:29 HD Request # 4 | Intraday download COMPLETE for F.US.DBZ17. Completion time: 1s. Unique request ID: 3 | 2017-11-14 10:03:29 Removed historical data download ID 3 | 2017-11-14 10:03:29 Real-time Intraday chart data file updates started for F.US.DBZ17 | 2017-11-14 10:03:29 Intraday chart data file opened for F.US.DBZ17 | 2017-11-14 10:03:29 Chart #5 has tagged chart #2 for full recalculation. Chartbook: FGBL.cht | 2017-11-14 10:03:29 Socket (12) | Socket gracefully closed by remote side. | 2017-11-14 10:03:29 Socket (12) | Closed. | 2017-11-14 10:03:29 Chart #4 has tagged chart #2 for full recalculation. Chartbook: FGBL.cht | 2017-11-14 10:03:29 F.US.DBZ17 [CBV] #2 | Performing a full recalculation because it has been tagged. Chartbook: FGBL.cht | 2017-11-14 10:03:29 CQG WebSocket socket (9) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-11-14 10:03:31 * CQG WebSocket socket (9) | Socket gracefully closed by remote side. | 2017-11-14 10:03:31 CQG WebSocket socket (9) | Closed. | 2017-11-14 10:03:31 CQG WebSocket | Timeout waiting for pong message from server. | 2017-11-14 10:04:21 CQG WebSocket socket (11) | Adding bytes from final send buffer from buffered socket: 8 | 2017-11-14 10:04:21 CQG WebSocket socket (11) | Initiating close of socket by core. | 2017-11-14 10:04:21 CQG WebSocket | WebSocket closed. | 2017-11-14 10:04:21 CQG FIX Trading | WebSocket closed. | 2017-11-14 10:04:21 Connection to the external service has been lost. | 2017-11-14 10:04:21 CQG WebSocket socket (11) | Write in progress. Shutdown being delayed. | 2017-11-14 10:04:21 CQG FIX: DisconnectFIX called. | 2017-11-14 10:04:21 CQG WebSocket socket (11) | Sending bytes from final send buffer: 8 | 2017-11-14 10:04:21 CQG FIX: Sending a Logout message. | 2017-11-14 10:04:21 CQG FIX Trading | Disconnected. | 2017-11-14 10:04:21 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-14 10:04:21 CQG WebSocket socket (11) | Write has completed. Shutdown being performed. | 2017-11-14 10:04:22 CQG WebSocket socket (11) | Shutdown started. Waiting for graceful close. | 2017-11-14 10:04:22 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2017-11-14 10:04:22 CQG FIX socket (10) | Initiating close of socket by core. | 2017-11-14 10:04:22 CQG FIX: Disconnected. | 2017-11-14 10:04:22 CQG FIX socket (10) | Shutdown started. Waiting for graceful close. | 2017-11-14 10:04:22 CQG FIX socket (10) | Socket gracefully closed by remote side. | 2017-11-14 10:04:22 CQG FIX socket (10) | Closed. | 2017-11-14 10:04:22 |
| [2017-11-14 17:53:45] |
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Based on the long delay between the messages below, it appears as though that Sierra Chart is in a frozen state for an extended time. CQG WebSocket socket (9) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-11-14 10:03:31 * CQG WebSocket socket (9) | Socket gracefully closed by remote side. | 2017-11-14 10:03:31 CQG WebSocket socket (9) | Closed. | 2017-11-14 10:03:31 CQG WebSocket | Timeout waiting for pong message from server. | 2017-11-14 10:04:21 CQG WebSocket socket (11) | Adding bytes from final send buffer from buffered socket: 8 | 2017-11-14 10:04:21 CQG WebSocket socket (11) | Initiating close of socket by core. | 2017-11-14 10:04:21 CQG WebSocket | WebSocket closed. | 2017-11-14 10:04:21 CQG FIX Trading | WebSocket closed. | 2017-11-14 10:04:21 Connection to the external service has been lost. | 2017-11-14 10:04:21 Are you noticing the user interface of Sierra Chart is not responsive around the time that the connection is being lost? If so, then refer to help topic 30: Http://www.sierrachart.com/index.php?page=doc/helpdetails30.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-14 17:54:16
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