Support Board
Date/Time: Thu, 16 Jan 2025 17:18:38 +0000
Program stop after version upgraded
View Count: 1110
| [2017-10-22 08:58:39] |
| User36553 - Posts: 25 |
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Hi, After I upgraded my SierraChart from version 1622 to 1623 and onward the Sierra chart have intermittently stop receiving live data for couple of second often and currently I m using ver 1625. Attached my program trade activity log for your end perusal. Regards, Michael |
Attachment Deleted. Private File |
| [2017-10-22 09:27:43] |
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We do not need to see the Trade Activity log. We need to see the Message Log. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-09 13:47:52] |
| User36553 - Posts: 25 |
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Hi, Attached today message log & trade activitylog for your end perusal. |
Attachment Deleted. Private File Private File |
| [2017-11-09 16:21:47] |
| User264623 - Posts: 28 |
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Have been noticing something similar the past few days. The live data pauses for a few seconds (although TICK-NYSE still updates during this time). Then the flow resumes after usually 2-8 seconds, more like a buffering issue rather than loss of data. Noticed it mostly occuring during heavy volume periods - especially in the first half hour of US open markets. Using CTS-T4 feed through Top Step Trader for futures contracts. This is a new scenario (data pause/buffering) not experienced prior in the past few years. |
| [2017-11-09 17:41:32] |
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We do not know why you provided the Trade Activity Log when we specifically said we do not need that. Anyway, we see you are using CTS T4. This is going to be a CTS issue. Refer to: Http://www.sierrachart.com/index.php?page=doc/helpdetails4.html Consider using the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed In response to post #4, this is a CTS issue. What you can do is go to this page and activate one of the CME Group exchanges to use the Sierra Chart Exchange Data Feed for data instead: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures We will let CTS know about the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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