Support Board
Date/Time: Thu, 16 Jan 2025 04:50:56 +0000
Can not connect to Data Source
View Count: 804
| [2017-10-02 21:35:20] |
| User332125 - Posts: 1 |
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I am a Sierra Chart user through Infinity. I have installed Infinity/Sierra on a second computer to use for back testing. I get data from Infinity but no Data connection in the Charts and Infinity support told me to contact you. Mort I have uninstalled it reinstalled still no Data Can't even try to change Data source as it is Greyed out. Date Time Of Last Edit: 2017-10-02 22:15:07
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| [2017-10-02 22:16:18] |
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We think we know what is causing the problem. We are working on a solution now. We will update this thread when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-02 22:47:19] |
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We have released version 1618 which should solve this. Start AT Charts as you normally do. After this, follow the instructions here to update it to the current version: Software Download: Fast Update (Fast Update) Next time you start AT Charts it should connect to TransAct. We apologize for this issue and for the delay. It was not something that was expected. It has to do with an older parameter being used on start up. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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