Support Board
Date/Time: Thu, 16 Jan 2025 10:44:11 +0000
Purchasing 3rd data feed
View Count: 1289
| [2017-09-27 07:03:02] |
| User287992 - Posts: 51 |
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Hello, I would like to purchase 3rd data feed, but i ve got this message: Action Result: Failed to extend feature expiration date. Failed to create/reactive Account 113220_3 on the Barchart system. Failed to activate the Market Data Feed. How can i fix it ? Thank you |
| [2017-09-27 17:36:19] |
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So you want to add a third real-time connection? We have contacted Barchart about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-27 17:43:56] |
| User287992 - Posts: 51 |
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Yes, I want to add third real-lime connection. Thanks
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| [2017-09-27 18:04:00] |
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We are waiting for a full answer from Barchart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-02 08:31:16] |
| User287992 - Posts: 51 |
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Do you have any updates from Barchart? I am still getting the same error. Thank you.
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| [2017-10-02 09:10:25] |
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We are going to check with them, later in the morning. This whole thing is very sad. It has to do with new CME exchange trial rules. The rules are so bad to begin with and then the CME makes them even worse. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-02 09:11:32
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| [2017-10-02 16:22:37] |
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Barchart has manually activated the account for you.
Sierra Chart Support |
| [2017-10-24 09:30:19] |
| User607018 - Posts: 4 |
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Hello, I am having exactly the same issue. When trying to activate Exchange Data Feed Connection getting: "Failed to extend feature expiration date. Failed to create/reactive Account 128265_1 on the Barchart system. Failed to activate the Market Data Feed." Could you please take a look and perhaps contact Barchart as well? (Was not sure if a new topic should be created, but as the issue seems the same, decided to use this existing one. Hope it's fine.) Regards |
| [2017-10-24 15:03:00] |
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We have contacted Barchart about your account.
Sierra Chart Support |
| [2017-10-24 19:17:31] |
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User607018: Your account has been reactivated.
Sierra Chart Support |
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