Support Board
Date/Time: Thu, 16 Jan 2025 16:15:17 +0000
Currenex Connection Problems
View Count: 1888
| [2017-09-13 19:05:56] |
| User978859 - Posts: 5 |
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Hi there, New to Sierra, trying to connect to my currenex account.... Getting the following error constantly in the message log... Looks like a SSL issue to me? I have placed certificates in Sierra chart data folder and put the names in the settings, however there is no documentation to which format these have to be in. But have tried both .CER and .P7b Connecting to market data server: 63.111.184.125:443 | 2017-09-13 20:02:20 Currenex FIX Data socket (458) | Creating socket. Using TLS 1.2. | 2017-09-13 20:02:20 Currenex FIX Data socket (458) | Connecting to IP: 63.111.184.125. | 2017-09-13 20:02:20 Currenex FIX Data: Sending the Logon message. | 2017-09-13 20:02:21 Currenex FIX Data socket (458) | Encryption stream error encountered. error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure; error:140940E5:SSL routines:ssl3_read_bytes:ssl handshake failure | 2017-09-13 20:02:21 Currenex FIX Data socket (458) | Initiating close of socket by core. | 2017-09-13 20:02:21 Currenex FIX Data: Socket connection was closed without any logout messages sent or received. | 2017-09-13 20:02:21 Currenex FIX Data socket (458) | Shutdown started. Waiting for graceful close. | 2017-09-13 20:02:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-13 20:02:21 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-13 20:02:21 Currenex FIX Data socket (458) | Received socket Close event | 2017-09-13 20:02:21 Currenex FIX Data socket (458) | Closed. | 2017-09-13 20:02:21 Currenex | Disconnected. | 2017-09-13 20:02:21 Disconnected from Currenex. | 2017-09-13 20:02:21 Please help! Thanks! |
| [2017-09-13 19:40:17] |
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Give us about a day to get this working. With the new network socket communication core that Sierra Chart has, we did not yet implement certificate support.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-13 19:42:51] |
| User978859 - Posts: 5 |
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Oh ok thanks guys, I can do any testing my end that helps you out.
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| [2017-09-14 00:51:10] |
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We have finished with this. The changes will be out by morning and the version will be 1611. This will be a prerelease. Also the certificates need to be in a PEM file which contains both the public and private keys. The PEM files need to be located in the Sierra Chart main program root folder and no longer the Data folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-14 00:51:52
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| [2017-09-15 03:14:16] |
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Letting you know the Prerelease was released. Follow the instructions here to update: Software Download: Fast Update You need to use version 1611. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-24 07:28:46] |
| User978859 - Posts: 5 |
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Thank you Sierrachart for implementing these changes. I didnt realise you had done so as I thought I would receive and email when a reply was posted on this thread so apologies with the late thanks! Fabulous service, very impressed! I still cannot connect however, I was wondering if I am doing something wrong. I have converted my pfx certificates to pem with no passcode/phrase and put them in the root sierra folder as requested. I have attached logs. Any help you can offer will be great. Thank you! |
Private File |
| [2017-10-24 13:24:53] |
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The only thing that we can tell which could be a problem is we see we are using TLS 1.0 instead of TLS 1.2 to connect to the trading server. We have change that to 1.2. This will be out in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-26 13:21:48] |
| User978859 - Posts: 5 |
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Ok thank you, please can you let us know if this is done as eager to get currenex working with Sierra, I have a few colleagues who would definately get a sierra subscription too if they could trade currenex through charts, as far as I know noone else offers this! Thank you |
| [2017-10-26 17:01:18] |
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This is now available. Update Sierra Chart to the latest "Prerelease" following these instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-03 13:18:09] |
| User978859 - Posts: 5 |
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Hi there, Still getting the same error message. Could it be something to do with my certificates? To export my certificate with private key it must be exported to pfx format. I am then using openssl to convert his to the pem file you specify. Any pointers? I could be doing something wrong I guess? |
| [2017-11-03 19:11:10] |
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We really do not know what to say about this. From our position, the only thing we can do is control the TLS version number. Find out from Currenex what the TLS version number is for both their market data server and their trading server and let us know and we will make sure those are correct. In regards to any certificate issues, work with Currenex on that. And just tell them the error messages you are seeing in the Sierra Chart Message Log relating to TLS. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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