Support Board
Date/Time: Wed, 15 Jan 2025 21:18:10 +0000
No connection Sierra BitMex
View Count: 1321
| [2017-08-30 11:58:45] |
| Ufo de Jager - Posts: 16 |
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I can not connect to my BitMex account. The problem seems to be different DTC client versions. Do you have a solution for this? #### BitMEX | Connecting to the server ds3.sierracharts.com. Port 5569 | 2017-08-30 13:44:46 DTC Client (15) | Creating socket. Using TLS 1.2. | 2017-08-30 13:44:46 DTC Client (15) | Connecting to IP: 65.182.172.42. | 2017-08-30 13:44:46 BitMEX | Connected to server. | 2017-08-30 13:44:46 BitMEX | Starting socket receive thread. | 2017-08-30 13:44:46 BitMEX | Sending Encoding Request to server | 2017-08-30 13:44:46 BitMEX | Setting DTC encoding to Binary VLS | 2017-08-30 13:44:46 BitMEX | Sending logon request message. | 2017-08-30 13:44:46 BitMEX | Received logon response. | 2017-08-30 13:44:46 BitMEX | Server Name: SC DTC Server. | 2017-08-30 13:44:46 BitMEX | Server protocol version: 7. Client protocol version: 8 | 2017-08-30 13:44:46 BitMEX | Logon error received from server: There is a DTC Protocol version mismatch | 2017-08-30 13:44:46 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-08-30 13:44:46 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-08-30 13:44:46 DTC Client (15) | Initiating close of socket by core. | 2017-08-30 13:44:46 DTC Client (15) | Shutdown started. Waiting for graceful close. | 2017-08-30 13:44:46 DTC Client (15) | Socket gracefully closed by remote side. | 2017-08-30 13:44:46 DTC Client (15) | Closed. | 2017-08-30 13:44:46 BitMEX | Disconnected. | 2017-08-30 13:44:46 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-08-30 13:44:46 #### Best regards Ufo |
| [2017-08-30 13:02:47] |
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We apologize. We need to do a software update on the server to resolve this. We are doing this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-30 13:31:20] |
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This is now resolved. You will be able to connect now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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