Support Board
Date/Time: Wed, 15 Jan 2025 18:48:38 +0000
DATA LIMITED UNTIL 07-21
View Count: 809
| [2017-08-28 22:50:41] |
| User355858 - Posts: 2 |
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HI, Thanks for activating. Actually my account says connected(to the cqg data feed) but the charts (intraday) are all limited to the 07 21st, so no real time data for today. I tried to change the date in chart settings/ date range to set it for today but without success. Appreciate your help. Martin |
| [2017-08-29 00:55:54] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-29 07:05:14] |
| User355858 - Posts: 2 |
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HI, Actually my account says connected(to the cqg data feed) but the charts (intraday) are all limited to July 21st, so no real time data. I tried to change the date in chart settings/ date range to set it for the date today but without success. Appreciate your help. Martin |
| [2017-08-29 12:13:08] |
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We understand but getting an image of the chart will help us understand the problem. Most likely you are using the wrong symbol. Only use the symbols listed in File >> Find Symbol. Open a new futures chart through File >> Find Symbol>> Futures. If there still is a problem we need to get a copy of the Message Log. Follow these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-29 12:13:20
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