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activation of trial acct

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[2017-08-17 01:07:21] #1 [Go To First Post]
User137826 - Posts: 11
Could you help activation of my trial acct? How is your off hr. support contact? How long it takes to get back response during off hrs and normal hrs? What script used for automated limit buy or sell on trial acct, any script template? Thanx.

[2017-08-17 05:58:46] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You have already had access to 30 days of trial time. We have temporarily activated your account. We respond as soon as we can. For automated trading, refer to: Automated Trading Management Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-17 05:59:31

[2017-08-21 05:35:49] #3 [Go To First Post]
User137826 - Posts: 11
It takes some time to try out a few things. Looks only 5 days left for this trial, is it be 15 days? Is there automated customer buy template can be used for test? For buy stop-limit order, how to edit the stop and limit buy price on chart instead of on DOM? Looks like can only change the contract #?

[2017-08-21 21:24:49] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have extended your Sierra Chart account. For automated trading, refer to: Automated Trading Management There are automated trading examples provided. Here is the documentation for Stop-Limit orders: Order Types: Stop-Limit Here is the documentation for chart trading: Chart Trading and the Chart DOM: Modifying and Canceling Orders on the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-23 05:56:39] #5 [Go To First Post]
User137826 - Posts: 11
What is your 24/7 real time support contact if platform crash or frozen etc. just in case? what's latency for CTS data feed? it's filtered data?

[2017-08-23 13:30:49] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is the Support Board. The Support Board is continuously monitored. And if necessary we can call you if needed. Also you need to be aware that Sierra Chart works with external data and trading services. So if there is a problem with one of those services, you need to contact the service about that. You can also let us know here on the Support Board so we can notify them. CTS data is not filtered and it provides a low latency data feed. You can also use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed We do recommend using the Sierra Chart data feed because it is a higher performance data feed and also provides a backup data feed for you to use. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-23 13:30:58

[2017-08-24 05:58:50] #7 [Go To First Post]
User137826 - Posts: 11
For CTS data feed, how quick the chart is updated, in ms or s? Is 1m bar chart or can have tick by tick? Is order entered on SierraChart saved on CTS server or just client PC? Is order execution by CTS? How quick is the execution? For Rithmic data feed, what type Rithmic platform is used? Is order entered on SierraChart saved on Rithmic server or just client PC? Is order execution by Rithmic? How quick is the execution?

[2017-08-24 13:59:40] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
For CTS data feed, how quick the chart is updated, in ms or s? This depends upon the Chart Update Interval: General Settings Window: Chart Update Interval (Global Settings >> General Settings >> General >> Update Intervals) Is 1m bar chart or can have tick by tick? Chart bars can be based upon any period: Changing Chart Bars Period Is order entered on SierraChart saved on CTS server or just client PC? They are on the CTS server unless they are client-side managed Attached Orders. This is explained here: Attached Orders: General Management of Attached Orders How quick is the execution? You have to evaluate and test this. No one can ever answer this type of question. For Rithmic data feed, what type Rithmic platform is used? We do not recommend Rithmic and we have no further comment on it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-26 04:50:08] #9 [Go To First Post]
User137826 - Posts: 11
For Sierra Chart using Rithmic data feed, you have a $20/mon Rithmic charge. $20/mon is what Rithmic charges for Rtrader Pro. Rtrader Pro data is in millisecs. If using Rithmic data feed to Sierra Chart, what speed is it? Will this depend on how fast Sierra Chart can update chart? Looks like you do have a low CPU usage. To use Rithmic feed for a fast and reliable streaming Sierra chart, what recommend chart update interval for a dual core PC w/ 8GB ram w/o crashing during opening hour and all day running? How can you turn off the message 'historical data download completed' display on screen if it's millisec update interval? Which directory on client PC stores temp. download data that need to be cleaned? Is limit order entered on Sierra Chart also on Rithmic Server? Is $20/mon paid to Sierra Chart then goes to Rithmic, or to Rithmic directly through opening an Rithmic acct? Is the payment through a brokerage acct? Can Sierra Chart by Rithmic data feed be used on a 32GB Iphone? does it require a 4G connection?

[2017-08-27 20:08:42] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Rithmic charges 20 USD. Not Sierra Chart. You have to ask Rithmic about this. We have nothing to do with that. If using Rithmic data feed to Sierra Chart, what speed is it? Will this depend on how fast Sierra Chart can update chart? Looks like you do have a low CPU usage. To use Rithmic feed for a fast and reliable streaming Sierra chart, what recommend chart update interval for a dual core PC w/ 8GB ram w/o crashing during opening hour and all day running? You can use a chart update interval as low as 20 milliseconds if you want. Refer to: Chart Settings: Chart Update Interval in Milliseconds (Chart >> Chart Settings >> Display >> Chart Update Interval menu) How can you turn off the message 'historical data download completed' display on screen if it's millisec update interval? You cannot and we do not understand why you would want to do this. It does not make any sense. Which directory on client PC stores temp. download data that need to be cleaned? There is no such thing. This does not exist. Is limit order entered on Sierra Chart also on Rithmic Server? Yes. Can Sierra Chart by Rithmic data feed be used on a 32GB Iphone? does it require a 4G connection? No. We really recommend using CQG or CTS instead of Rithmic. With the way that Sierra Chart interfaces to Rithmic, there is going to be up to an additional 50 milliseconds of market data delay. And you can also use the Sierra Chart Exchange Data Feed for the absolute fastest data feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-27 20:09:46

[2017-08-28 04:59:09] #11 [Go To First Post]
User137826 - Posts: 11
Could the fees for SierraChart+CTS order execution be confirmed as follows: Sierrachart: L3 $24/mon Sierra real time data fee: $15-20/mon. CTS order execution fee: $10/mon Are the fees above including $10/mon CTS order exection fee paid to SierraChart? Does it need CTS API access for SierraChart to have the above combined SierraChart+data service plus CTS order execution? For SierraChart real time data fee, 20 Real-Time symbols (Cash Indices Only): 1st connection 15 USD/month. What are cash indices? Does it include emini S&P and emini Nasdaq? Does SierraChart L3 package+ real time data have market depth data? Also, $0.1/side per contract routing fee is listed. Which broker offer this rate?

[2017-08-28 07:21:54] #12 [Go To First Post]
batman_ - Posts: 190
If you are looking to use market depth perhaps you need to activate Level 5 for super accuracy tick volume data analysis. In most cases L5 is a must to analysis market depth and foot print. Date Time Of Last Edit: 2017-08-29 01:11:48

[2017-08-29 01:18:49] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Post #12 above is from a user. Not Sierra Chart Support. User137826 , Do not post your question twice. There is a delay because you have a lot of questions and it takes time to get to them. When you post again and hide the other one, it delays it even further. You are getting the exact opposite outcome of what you are expecting. Could the fees for SierraChart+CTS order execution be confirmed as follows: Sierrachart: L3 $24/mon Yes. Sierra real time data fee: $15-20/mon. This is 25-35 a month. CTS order execution fee: $10/mon Yes. Are the fees above including $10/mon CTS order exection fee paid to SierraChart? Yes. Does it need CTS API access for SierraChart to have the above combined SierraChart+data service plus CTS order execution? Not sure what you are referring to. No special API access is needed. For SierraChart real time data fee, 20 Real-Time symbols (Cash Indices Only): 1st connection 15 USD/month. What are cash indices? Does it include emini S&P and emini Nasdaq? No it does not. You cannot use the cash indices real-time data connection. Does SierraChart L3 package+ real time data have market depth data? Yes but this requires the 15.75 USD/month CME exchange fee. Also, $0.1/side per contract routing fee is listed. Which broker offer this rate? Check with the broker AMP about this: https://commissions.ampfutures.com/sierra-chart-pricing?utm_campaign=VIP%20Registration%20Pages&utm_source=Sierra%20Chart%20%20%7C%20Commissions-%20as%20low%20as%20%240.15&utm_medium=Banner%20Ad%20-%20Gold%20%2F%20Landing%20Page Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-29 04:28:31] #14 [Go To First Post]
User137826 - Posts: 11
For the Sierra Chart (chart+real time data)+CTS order execution, what's needed to setup CTS order execution for Sierra Chart? is this setup directly through Sierra Chart?

[2017-08-29 05:09:15] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The setup instructions for the CTS combination are documented here: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#LowCostConnectionModel_Instructions You will need a CTS account and that will be provided through your CTS broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-29 05:09:40

[2017-08-30 03:04:20] #16 [Go To First Post]
User137826 - Posts: 11
To have a CTS acct, it needs $35~45/mon. And real-time data is included in basic CTS acct subscription. This ends up SierraChart(charting fee $24~35)+ CTS data ($35~45), order routing fee is $0.5 per contract. This ends up different from Sierra Chart(chart$25~35/mon + real time data $25~35/mon) and CTS order execution only ($10/mon, routing fee $0.1~0.2 per contract. Looks like later is offered by Sierra Chart? How to get this? not the technical setup.

[2017-08-30 18:50:38] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Looks like later is offered by Sierra Chart? How to get this? Yes, this is supported by Sierra Chart and is the new low-cost connection model. If you want to use the CTS low-cost connection model the costs are as follows: Cost of Sierra Chart package which is documented here: Description of Service Packages and Pricing: Multiple Month Purchase Discount The cost of the Sierra Chart Exchange Data Feed which is documented here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Pricing In general, it will be 25 USD per month, plus the exchange fees. USD10 a month for the CTS order routing connection. Just tell us what broker you want to work with and we recommend using AMP, and we can coordinate this with them. Here are the setup instructions: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-30 18:51:41

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