Support Board
Date/Time: Wed, 15 Jan 2025 16:10:45 +0000
Delete all Data and Download - Failing on me
View Count: 1166
| [2017-08-14 16:02:03] |
| User299392 - Posts: 216 |
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For some reason, I could not log onto my application in the last couple of days. And now when I start the application - it is giving me this error message - HD Request # 13 | Error downloading historical Intraday data for F.US.ENQU17. Historical data logon error: Data files folder not set for service code: cqgfix | 2017-08-14 11:53:07 See attached for the snapshot. This is for intraday charts. I tried just about all the options - Delete all Data Delete and Download data Edit/Download Data - intraday chart Reload Intra day charts And Yes; my connection is stable. PLEASE HELP! |
 Download Failing.JPG / V - Attached On 2017-08-14 15:57:48 UTC - Size: 164.63 KB - 295 views |
| [2017-08-14 17:09:10] |
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We apologize for the delay. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Symbol Settings When that is done, retry downloading the data following these instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-14 17:31:49] |
| User299392 - Posts: 216 |
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Look, pls I do not wish to syn my symbol settings with that on the server. If I do that, it will over write my intra day time settings that I use for various symbols. Besides, I do not have a prob lemme with the symbol anyway in the first place. Not to also mention, I tried various forms of deleting and downloading data. |
| [2017-08-14 17:57:22] |
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Updating the Symbol Settings will resolve the issue. If I do that, it will over write my intra day time settings that I use for various symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-14 17:57:54
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| [2017-08-14 18:50:04] |
| User299392 - Posts: 216 |
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That is just giving up on the right solution. And it does not affect 2-3 symbols. It affects a whole lot of actively traded futures contracts. It is a pain to fix each of them. |
| [2017-08-14 19:02:22] |
| User299392 - Posts: 216 |
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DO not bother now. I swallowed the pill. For now, the pain killer is working. Will have to review the changes all over again. |
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