Support Board
Date/Time: Wed, 15 Jan 2025 16:21:53 +0000
SC DTC Data - Error getting address info for ds4.sierracharts.com.
View Count: 1472
| [2017-08-11 17:27:44] |
| User71961 - Posts: 144 |
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the SC message log won't minimize...keeps throwing connection error. here is a copy of the log what should I do? Software version: 1594 | 2017-08-11 13:22:18 Usage end date: 2018-02-28 | 2017-08-11 13:22:18 Enabled for: Advanced Features. | 2017-08-11 13:22:18 Enabled for: Advanced Features 2. | 2017-08-11 13:22:18 Enabled for: Sierra Chart Historical Data Service. | 2017-08-11 13:22:18 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-08-11 13:22:18 Enabled for: INDEXES_DATA_BARCHART | 2017-08-11 13:22:18 Enabled for: CME (Trading Account Required) | 2017-08-11 13:22:18 Enabled for: CBOT (Trading Account Required) | 2017-08-11 13:22:18 Enabled for: COMEX (Trading Account Required) | 2017-08-11 13:22:18 Enabled for: NYMEX (Trading Account Required) | 2017-08-11 13:22:18 Received 1 data feed usernames. | 2017-08-11 13:22:18 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-08-11 13:22:18 Current selected Data/Trading service: TD Ameritrade | 2017-08-11 13:22:18 Chart Update Interval: 500 | 2017-08-11 13:22:18 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-08-11 13:22:18 2017-08-11 13:22:18 Local computer time | 2017-08-11 13:22:18 2017-08-11 17:22:18 Local computer time in UTC | 2017-08-11 13:22:18 2017-08-11 13:22:18 Local computer time in SC Time Zone | 2017-08-11 13:22:18 2017-08-11 16:55:23 Server time in UTC | 2017-08-11 13:22:18 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-08-11 13:22:18 Program path: C:\SierraChart\ | 2017-08-11 13:22:18 Data Files path: C:\SierraChart\Data\ | 2017-08-11 13:22:18 OS Version Number: 6.1 | 2017-08-11 13:22:18 Locale Setting: C | 2017-08-11 13:22:18 SC DTC Data | Connecting to the server ds4.sierracharts.com. Port 443 | 2017-08-11 13:22:20 Error getting address info for ds4.sierracharts.com. Windows error code 11001: No such host is known. | 2017-08-11 13:22:20 * DTC Client (449) | Initiating close of socket by core. | 2017-08-11 13:22:20 SC DTC Data | Disconnected from the server. | 2017-08-11 13:22:20 SC DTC Data | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-11 13:22:20 SC DTC Data | Connecting to the server ds3.sierracharts.com. Port 443 | 2017-08-11 13:22:22 Error getting address info for ds3.sierracharts.com. Windows error code 11001: No such host is known. | 2017-08-11 13:22:22 * DTC Client (450) | Initiating close of socket by core. | 2017-08-11 13:22:22 SC DTC Data | Disconnected from the server. | 2017-08-11 13:22:22 SC DTC Data | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-11 13:22:22 |
| [2017-08-11 17:48:44] |
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Error getting address info for ds3.sierracharts.com. Windows error code 11001: No such host is known. | 2017-08-11 13:22:22 * ipconfig /flushdns Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-11 17:49:04
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| [2017-08-11 17:53:27] |
| User71961 - Posts: 144 |
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running that command results in the following error response ==================================== Windows IP Configuration Could not flush the DNS Resolver Cache: Function failed during execution ==================================== just fyi...I'm currently running a VPN, as well as a few other trading applications and I'm still getting the same SC DTC Data error in the Message Log |
| [2017-08-11 18:27:15] |
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This issue is outside the scope of our support. You will need to do your own research on this. The DNS on your system is not functioning. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-11 18:27:51] |
| User71961 - Posts: 144 |
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also...just FYI...this is a new~ish PC. I just installed windows 7 onto a new hard drive, and then copied the SC folder from my old hard drive onto the new one (the whole folder, which was about 70 GB). I'm not sure if that makes a difference...but maybe... |
| [2017-08-11 18:43:35] |
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and then copied the SC folder from my old hard drive onto the new one (the whole folder, which was about 70 GB). I'm not sure if that makes a difference...but maybe...
No, this is unrelated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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