Support Board
Date/Time: Wed, 15 Jan 2025 15:58:51 +0000
data feed - not able to connect
View Count: 927
| [2017-08-08 14:47:33] |
| User755537 - Posts: 15 |
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Hello, I am trying to test SC data feed but I cannot get connect to it. I have a trading account opened at Interactive Brokers. I followed the procedure Sierra Chart Exchange Data Feed until point number 15, where I selected IB, entered live account detailed, then I followed points 16,17 and 18 and here I have a problem - I cannot get connected. I sent a log screen for analysis. Can you please help? Thank you, Roman Date Time Of Last Edit: 2017-08-08 14:48:50
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| [2017-08-08 15:17:26] |
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You need to follow through the Interactive Brokers setup instructions here: Interactive Brokers Trading Service: Setup Instructions It explains what to do if you cannot connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-10 13:17:35] |
| User755537 - Posts: 15 |
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Thank you very much for your answer. It looks like I have a different problem. After I followed the procedure you advised, I am able to connect to IB services with SC, because in the left upper corner I see a green colour and I get no warning messages. HOWEVER, I don't have any IB service subscribed for live data streaming and therefore I am not able to get historical data as of Tuesday 8.8.2017. This is the date when I paid for SC streaming services, which I want to test. How to do it? How to test SC streaming with IB account? I don't want IB live data, I want SC service (but I have IB account). I paid for SC software use, I paid for exchange service and I paid for SC data feed. Can you please help? Kind regards, Roman |
| [2017-08-10 14:25:02] |
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In the case of any of the CME symbols, you do not need to rely upon Interactive Brokers market data at all for historical or real-time data since you are using the Sierra Chart Exchange Data Feed and have the CME Group exchange activated. Tell us one of the symbols you have a problem with and then provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-10 14:33:55] |
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Yes we can help you. Select Global Settings >> Data/Trade Service Settings. Set Service Setting >> Server, near the top left, to "Live". Press OK. After this, select File >> Connect to Data Feed. Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-10 14:49:07] |
| User441045 - Posts: 3 |
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Thanks a lot for your help
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| [2017-08-10 15:05:09] |
| User755537 - Posts: 15 |
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Thank you! We are getting closer but still not there. I closed both IB and SC applications and re-opened first IB with Live account username and then I opened SC. I don't seem to have problems with connections, nor with the symbols. The chart book is updated with the charts until yesterday. Today "ticking" data is missing. What am I doing wrong that I am not getting real time, i.e. today's life data? Kind regards, Roman |
| [2017-08-10 15:07:28] |
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The chart book is updated with the charts until yesterday. Today "ticking" data is missing. What am I doing wrong that I am not getting real time, i.e. today's life data?
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-11 11:26:10] |
| User755537 - Posts: 15 |
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I apologize, I did not mention yesterday that I have sent you the message log for analysis. You will find the message log from today below. Thank you very much in advance for helping me with it. Regards, Roman Reading Internal Order ID file. | 2017-08-11 07:19:55 Reading Trade Orders file. | 2017-08-11 07:19:55 Reading Trade Positions file. | 2017-08-11 07:19:55 Software version: 1522 | 2017-08-11 07:19:55 Uses New Spreadsheets | 2017-08-11 07:19:55 Usage end date: 2017-09-11 | 2017-08-11 07:19:55 Enabled for: Advanced Features. | 2017-08-11 07:19:55 Enabled for: Sierra Chart Historical Data Service. | 2017-08-11 07:19:55 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-08-11 07:19:55 Enabled for: INDEXES_DATA_BARCHART | 2017-08-11 07:19:55 Enabled for: CME (Trading Account Required) | 2017-08-11 07:19:55 Enabled for: CBOT (Trading Account Required) | 2017-08-11 07:19:55 Enabled for: COMEX (Trading Account Required) | 2017-08-11 07:19:55 Enabled for: NYMEX (Trading Account Required) | 2017-08-11 07:19:55 Received 1 data feed usernames. | 2017-08-11 07:19:55 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-08-11 07:19:55 Current selected Data/Trading service: SC Data - All Services | 2017-08-11 07:19:55 Chart Update Interval: 500 | 2017-08-11 07:19:55 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-08-11 07:19:55 2017-08-11 13:19:59 Local computer time | 2017-08-11 07:19:55 2017-08-11 11:19:59 Local computer time in UTC | 2017-08-11 07:19:55 2017-08-11 07:19:59 Local computer time in SC Time Zone | 2017-08-11 07:19:55 2017-08-11 11:20:03 Server time in UTC | 2017-08-11 07:19:55 Local computer UTC time and Server UTC time difference: 5 seconds. | 2017-08-11 07:19:55 Program path: C:\SierraChart\ | 2017-08-11 07:19:55 Data Files path: C:\SierraChart\Data\ | 2017-08-11 07:19:55 OS Version Number: 6.1 | 2017-08-11 07:19:55 Locale Setting: C | 2017-08-11 07:19:55 Checking for new symbol settings for service code scdataallservices | 2017-08-11 07:19:55 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-08-11 07:19:55 Symbol settings are up-to-date for scdataallservices | 2017-08-11 07:20:03 SC Data - All Services | Connected to data server. | 2017-08-11 07:20:04 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2017-08-11 07:20:04 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-08-11 07:20:08 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-08-11 07:20:08 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-08-11 07:20:08 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-08-11 07:20:08 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-08-11 07:20:08 CLu17 1 Day #3 | Reloading chart. | 2017-08-11 07:20:12 CLu17 Renko 10t #1 | Reloading chart. | 2017-08-11 07:20:12 CLu17 Renko 5t #2 | Reloading chart. | 2017-08-11 07:20:12 CLu17 5 Min #4 | Reloading chart. | 2017-08-11 07:20:12 CLu17 1 Min #7 | Reloading chart. | 2017-08-11 07:20:12 Mapping NQU17 to NQU17. Service code: cme | 2017-08-11 07:20:12 SC Data - All Services | Starting real-time market data updates for: NQU17. ID: 1 | 2017-08-11 07:20:12 SC Data - All Services | Using username 0 | 2017-08-11 07:20:12 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2017-08-11 07:20:12 SC Data - All Services | Requesting security definition data for: NQU17. ID: 1 | 2017-08-11 07:20:12 Mapping CLu17 to CLU17. Service code: nymex | 2017-08-11 07:20:12 SC Data - All Services | Starting real-time market data updates for: CLU17. ID: 2 | 2017-08-11 07:20:12 SC Data - All Services | Requesting security definition data for: CLU17. ID: 2 | 2017-08-11 07:20:12 Mapping LEV17 to LEV17. Service code: cme | 2017-08-11 07:20:12 SC Data - All Services | Starting real-time market data updates for: LEV17. ID: 3 | 2017-08-11 07:20:12 SC Data - All Services | Requesting security definition data for: LEV17. ID: 3 | 2017-08-11 07:20:12 Mapping ZMU17 to ZMU17. Service code: cbot | 2017-08-11 07:20:12 SC Data - All Services | Starting real-time market data updates for: ZMU17. ID: 4 | 2017-08-11 07:20:12 SC Data - All Services | Requesting security definition data for: ZMU17. ID: 4 | 2017-08-11 07:20:12 Mapping ZSU17 to ZSU17. Service code: cbot | 2017-08-11 07:20:12 SC Data - All Services | Starting real-time market data updates for: ZSU17. ID: 5 | 2017-08-11 07:20:12 SC Data - All Services | Requesting security definition data for: ZSU17. ID: 5 | 2017-08-11 07:20:12 Intraday data recording state for symbol CLu17 is set to download 'Pending'. | 2017-08-11 07:20:15 Delaying start of download for CLu17 | 2017-08-11 07:20:15 DTC Client (4) | Creating socket. | 2017-08-11 07:20:15 SC Data - All Services | Connected to server. | 2017-08-11 07:20:15 SC Data - All Services | Starting socket receive thread. | 2017-08-11 07:20:15 SC Data - All Services | Sending Encoding Request to server | 2017-08-11 07:20:15 SC Data - All Services | Setting DTC encoding to Binary VLS | 2017-08-11 07:20:15 SC Data - All Services | Sending logon request message. | 2017-08-11 07:20:15 SC Data - All Services | Received logon response. | 2017-08-11 07:20:15 SC Data - All Services | Server Name: SC Realtime Server. | 2017-08-11 07:20:15 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2017-08-11 07:20:15 SC Data - All Services | Successfully connected. | 2017-08-11 07:20:15 SC Data - All Services | Trading is not supported. | 2017-08-11 07:20:15 SC Data - All Services | Restarting real-time data updates for symbol: CLu17 -> CLU17 | 2017-08-11 07:20:15 SC Data - All Services | Restarting real-time data updates for symbol: LEV17 -> LEV17 | 2017-08-11 07:20:15 SC Data - All Services | Restarting real-time data updates for symbol: NQU17 -> NQU17 | 2017-08-11 07:20:15 SC Data - All Services | Restarting real-time data updates for symbol: ZMU17 -> ZMU17 | 2017-08-11 07:20:15 SC Data - All Services | Restarting real-time data updates for symbol: ZSU17 -> ZSU17 | 2017-08-11 07:20:15 Symbol Error - CLu17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-08-11 07:20:15 SC Data - All Services | Received security definition for symbol CLu17 | 2017-08-11 07:20:15 Symbol Error - LEV17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-08-11 07:20:15 SC Data - All Services | Received security definition for symbol LEV17 | 2017-08-11 07:20:15 Symbol Error - NQU17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-08-11 07:20:15 SC Data - All Services | Received security definition for symbol NQU17 | 2017-08-11 07:20:15 Symbol Error - ZMU17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-08-11 07:20:15 SC Data - All Services | Received security definition for symbol ZMU17 | 2017-08-11 07:20:15 Symbol Error - ZSU17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-08-11 07:20:15 SC Data - All Services | Received security definition for symbol ZSU17 | 2017-08-11 07:20:15 HD Request # 2 | Downloading Intraday chart data for CLu17 to the file CLu17.scid. Service: nymex | 2017-08-11 07:20:16 HD Request # 2 | Download start date-time: 2017-08-10 10:49:32.000 | 2017-08-11 07:20:16 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2017-08-11 07:20:16 Socket (5) | Creating socket. | 2017-08-11 07:20:16 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-08-11 07:20:16 HD Request # 2 | Sending historical data logon request message. | 2017-08-11 07:20:16 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-08-10 10:49:32. Record interval: 1. Symbol: CLU17 | 2017-08-11 07:20:16 HD Request # 2 | Decompressing data. | 2017-08-11 07:20:16 HD Request # 2 | Receiving Intraday data for CLu17 starting at 2017-08-10 10:49:32 | 2017-08-11 07:20:17 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-08-10 10:49:32 | 2017-08-11 07:20:17 Socket (5) | Initiating close of socket by core. | 2017-08-11 07:20:17 The network socket for historical data has been closed. | 2017-08-11 07:20:17 Socket (5) | Shutdown started. Waiting for graceful close. | 2017-08-11 07:20:17 HD Request # 2 | Received 30695 records from 2017-08-10 10:49:32 to 2017-08-11 07:10:19 (20.3 hours) and wrote 30695 records for CLu17 | 2017-08-11 07:20:17 HD Request # 2 | Intraday download COMPLETE for CLu17. Completion time: 2s. Unique request ID: 1 | 2017-08-11 07:20:17 Removed historical data download ID 1 | 2017-08-11 07:20:17 Real-time Intraday chart data file updates started for CLu17 | 2017-08-11 07:20:17 Opened cached Intraday file: C:\SierraChart\Data\CLu17.scid | 2017-08-11 07:20:17 Intraday chart data file opened for CLu17 | 2017-08-11 07:20:17 Socket (5) | Socket gracefully closed by remote side. | 2017-08-11 07:20:17 Socket (5) | Closed. | 2017-08-11 07:20:17 NQU17 [M] 1 Day #3 | Reloading chart. | 2017-08-11 07:20:44 NQU17 [M] Renko 10t #1 | Reloading chart. | 2017-08-11 07:20:44 NQU17 [M] Renko 5t #2 | Reloading chart. | 2017-08-11 07:20:44 NQU17 [M] 5 Min #4 | Reloading chart. | 2017-08-11 07:20:44 NQU17 [M] 1 Min #7 | Reloading chart. | 2017-08-11 07:20:44 Intraday data recording state for symbol NQU17 is set to download 'Pending'. | 2017-08-11 07:20:45 HD Request # 3 | Downloading Intraday chart data for NQU17 to the file NQU17.scid. Service: cme | 2017-08-11 07:20:45 HD Request # 3 | Download start date-time: 2017-08-10 10:46:37.000 | 2017-08-11 07:20:45 HD Request # 3 | Using server: ds1.sierracharts.com port 10149 | 2017-08-11 07:20:45 Socket (6) | Creating socket. | 2017-08-11 07:20:45 HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-08-11 07:20:46 HD Request # 3 | Sending historical data logon request message. | 2017-08-11 07:20:46 HD Request # 3 | Requesting Intraday data. Start date-time: 2017-08-10 10:46:37. Record interval: 1. Symbol: NQU17 | 2017-08-11 07:20:46 HD Request # 3 | Decompressing data. | 2017-08-11 07:20:46 HD Request # 3 | Receiving Intraday data for NQU17 starting at 2017-08-10 10:46:37 | 2017-08-11 07:20:47 HD Request # 3 | Timestamp of first Intraday data file record written: 2017-08-10 10:46:37 | 2017-08-11 07:20:47 Socket (6) | Initiating close of socket by core. | 2017-08-11 07:20:47 The network socket for historical data has been closed. | 2017-08-11 07:20:47 Socket (6) | Shutdown started. Waiting for graceful close. | 2017-08-11 07:20:47 HD Request # 3 | Received 27225 records from 2017-08-10 10:46:37 to 2017-08-11 07:10:50 (20.4 hours) and wrote 27225 records for NQU17 | 2017-08-11 07:20:47 HD Request # 3 | Intraday download COMPLETE for NQU17. Completion time: 2s. Unique request ID: 2 | 2017-08-11 07:20:47 Removed historical data download ID 2 | 2017-08-11 07:20:47 Real-time Intraday chart data file updates started for NQU17 | 2017-08-11 07:20:47 Opened cached Intraday file: C:\SierraChart\Data\NQU17.scid | 2017-08-11 07:20:47 Intraday chart data file opened for NQU17 | 2017-08-11 07:20:47 Socket (6) | Socket gracefully closed by remote side. | 2017-08-11 07:20:47 Socket (6) | Closed. | 2017-08-11 07:20:47 CLu17 [M] 1 Day #3 | Reloading chart. | 2017-08-11 07:20:50 CLu17 [M] Renko 10t #1 | Reloading chart. | 2017-08-11 07:20:50 CLu17 [M] Renko 5t #2 | Reloading chart. | 2017-08-11 07:20:50 CLu17 [M] 5 Min #4 | Reloading chart. | 2017-08-11 07:20:50 CLu17 [M] 1 Min #7 | Reloading chart. | 2017-08-11 07:20:50 NQU17 [M] 1 Day #3 | Reloading chart. | 2017-08-11 07:21:01 NQU17 [M] Renko 10t #1 | Reloading chart. | 2017-08-11 07:21:01 NQU17 [M] Renko 5t #2 | Reloading chart. | 2017-08-11 07:21:01 NQU17 [M] 5 Min #4 | Reloading chart. | 2017-08-11 07:21:01 NQU17 [M] 1 Min #7 | Reloading chart. | 2017-08-11 07:21:01 Date Time Of Last Edit: 2017-08-11 12:32:49
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| [2017-08-11 12:31:27] |
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Follow the instructions here to connect to your Interactive Brokers account: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices And you also need to change the symbols of all of the charts to match the Interactive Brokers symbols. You need to use the symbols listed in File >> Find Symbol while using Interactive Brokers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-11 14:20:03] |
| User755537 - Posts: 15 |
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Hello, I am confused now. Please see the answer #4 of this thread "In the case of any of the CME symbols, you do not need to rely upon Interactive Brokers market data at all for historical or real-time data since you are using the Sierra Chart Exchange Data Feed and have the CME Group exchange activated.# Recap: I am connected to IB live trading account, chartbooks are refreshed with historical data, because I paid for SC data feed, which I use. I am not getting ticking live data. What is missing from my end that I don't get it? Thank you and best regards, Roman |
| [2017-08-11 14:57:20] |
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Our instructions to you, are going to ensure consistent reliable access to the CME data every month without any trouble. Follow through the instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices This documentation precisely answers your question. Recap: I am connected to IB live trading account, Sierra Chart is not connected to your live Interactive Brokers account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-11 14:57:40
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| [2017-08-11 15:17:38] |
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Just to be sure you are looking at the right place in the documentation, this is the section: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices And its title is Integration with Trading Services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-14 14:44:08] |
| User755537 - Posts: 15 |
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I fixed that. Thank you very much for your kind help. Roman |
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