Support Board
Date/Time: Wed, 15 Jan 2025 18:46:11 +0000
Warning
View Count: 813
| [2017-07-24 20:28:08] |
| User407575 - Posts: 13 |
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Hi, After I tried to download the current version of Sierra chart. I started getting this warning in my "Message Log". "'' Warning: This Custom DLL study may cause AT to be unstable until you remove the study from your chart and restart AT. | 2017-07-24 16:16:40 * Warning: The Custom DLL study "SierraChartStudies.scsf_DailyOHLC" has just caused a CPU exception. | 2017-07-24 16:16:40 * Warning: This Custom DLL study may cause AT to be unstable until you remove the study from your chart and restart AT. | 2017-07-24 16:16:40 * Warning: The Custom DLL study "SierraChartStudies.scsf_DailyOHLC" has just caused a CPU exception. | 2017-07-24 16:16:41 * Warning: This Custom DLL study may cause AT to be unstable until you remove the study from your chart and restart AT. | 2017-07-24 16:16:41 * Warning: The Custom DLL study "SierraChartStudies.scsf_DailyOHLC" has just caused a CPU exception. | 2017-07-24 16:16:41 * Warning: This Custom DLL study may cause AT to be unstable until you remove the study from your chart and restart AT. | 2017-07-24 16:16:41 * Warning: The Custom DLL study "SierraChartStudies.scsf_DailyOHLC" has just caused a CPU exception. | 2017-07-24 16:16:41 * Warning: This Custom DLL study may cause AT to be unstable until you remove the study from your chart and restart AT. | 2017-07-24 16:16:41 * Warning: The Custom DLL study "SierraChartStudies.scsf_DailyOHLC" has just caused a CPU exception. | 2017-07-24 16:16:42 * Warning: This Custom DLL study may cause AT to be unstable until you remove the study from your chart and restart AT. | 2017-07-24 16:16:42 * Warning: The Custom DLL study "SierraChartStudies.scsf_DailyOHLC" has just caused a CPU exception. | 2017-07-24 16:16:42 * Warning: This Custom DLL study may cause AT to be unstable until you remove the study from your chart and restart AT. | 2017-07-24 16:16:42 * Warning: The Custom DLL study "SierraChartStudies.scsf_DailyOHLC" has just caused a CPU exception. | 2017-07-24 16:16:42 * Warning: This Custom DLL study may cause AT to be unstable until you remove the study from your chart and restart AT. | 2017-07-24 16:16:42 * Warning: The Custom DLL study "SierraChartStudies.scsf_DailyOHLC" has just caused a CPU exception. | 2017-07-24 16:16:43 * " I need your help. Can I trade live despite this warning? thanks fatima |
| [2017-07-24 20:40:13] |
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We want you to go through the installation process again. The easiest thing to do is to install the prerelease to do this. Just follow through the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-24 20:40:38
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| [2017-07-24 21:16:29] |
| User407575 - Posts: 13 |
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Hi, I followed the instructions and download the prerelease and still getting the same warning. thanks Fatima |
| [2017-07-24 22:58:13] |
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We will need to see your latest Installer log. Here are the instructions to provide that: Software Download: Providing Installer Log to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-24 23:05:23] |
| User407575 - Posts: 13 |
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Here is the attached file Thanks fatima |
 Installer Log 2017-07-24 171748.log - Attached On 2017-07-24 23:04:30 UTC - Size: 4.79 KB - 397 views Attachment Deleted. |
| [2017-07-25 01:18:27] |
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This is the relevant message: Error moving C:\SierraChart\SierraChartTransActMA\DownloadedInstallationFiles\SierraChart.exe file to the folder C:\SierraChart\SierraChartTransActMA\. Windows error code 5: Access is denied. | 2017-07-24 17:18:11
This is caused by security software or settings on your system. Have a look at this posting from another user and see if what they said they did is helpful in your case: Windows Error Code 5 when Updating Version Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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