Support Board
Date/Time: Wed, 15 Jan 2025 18:00:16 +0000
LMAX server down?
View Count: 1234
| [2017-07-05 06:14:58] |
| gomifromparis - Posts: 244 |
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I'm getting disconnected today DTC Client (173) | Socket gracefully closed by remote side. | 2017-07-05 08:13:19 DTC Client (173) | Received socket Close event | 2017-07-05 08:13:19 DTC Client (173) | Initiating close of socket by core. | 2017-07-05 08:13:19 DTC Client (173) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-05 08:13:19 DTC Client (173) | Closed. | 2017-07-05 08:13:19 Connection to the external service has been lost. | 2017-07-05 08:13:19 |
| [2017-07-05 06:20:22] |
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This is an incomplete Message Log. We do not know the port number or IP address. Anyway, we checked and we observe no problems from our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-05 06:34:41] |
| gomifromparis - Posts: 244 |
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OK.Also got "market data lost messages", with the history reloading, but seems OK for the last 15 min Chart #5 has tagged chart #1 for full recalculation. Chartbook: lmax-dax.cht | 2017-07-05 08:00:16 GDAXI Flex Renko 25-20-5-x #1 | Performing a full recalculation because it has been tagged. Chartbook: lmax-dax.cht | 2017-07-05 08:00:16 LMAX Live Trading - DTC | Market data feed reported to be lost. | 2017-07-05 08:07:05 LMAX Live Trading - DTC | Market data feed reported to be restored. | 2017-07-05 08:07:08 Intraday data recording state for symbol GDAXI is set to download 'Pending'. | 2017-07-05 08:07:08 HD Request # 4 | Downloading Intraday chart data for GDAXI to the file GDAXI.scid. Service: lmax | 2017-07-05 08:07:08 HD Request # 4 | Download start date-time: 2017-07-05 08:07:05.000 | 2017-07-05 08:07:08 Opened cached Intraday file: C:\SierraChartTradeDAX\Data\GDAXI.scid | 2017-07-05 08:07:15 LMAX Live Trading - DTC | Market data feed reported to be lost. | 2017-07-05 08:08:49 LMAX Live Trading - DTC | Market data feed reported to be restored. | 2017-07-05 08:08:52 Intraday data recording state for symbol GDAXI is set to download 'Pending'. | 2017-07-05 08:08:52 HD Request # 5 | Downloading Intraday chart data for GDAXI to the file GDAXI.scid. Service: lmax | 2017-07-05 08:08:52 Opened cached Intraday file: C:\SierraChartTradeDAX\Data\GDAXI.scid | 2017-07-05 08:08:55 LMAX Live Trading - DTC | Market data feed reported to be lost. | 2017-07-05 08:09:02 LMAX Live Trading - DTC | Market data feed reported to be restored. | 2017-07-05 08:09:05 Intraday data recording state for symbol GDAXI is set to download 'Pending'. | 2017-07-05 08:09:05 HD Request # 6 | Downloading Intraday chart data for GDAXI to the file GDAXI.scid. Service: lmax | 2017-07-05 08:09:05 GDAXI Flex Renko 25-20-5-x #1 | Performing a full recalculation because it has been tagged. Chartbook: lmax-dax.cht | 2017-07-05 08:10:46 Opened cached Intraday file: C:\SierraChartTradeDAX\Data\GDAXI.scid | 2017-07-05 08:10:55 DTC Client (173) | Socket gracefully closed by remote side. | 2017-07-05 08:13:19 DTC Client (173) | Received socket Close event | 2017-07-05 08:13:19 DTC Client (173) | Initiating close of socket by core. | 2017-07-05 08:13:19 DTC Client (173) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-05 08:13:19 DTC Client (173) | Closed. | 2017-07-05 08:13:19 Connection to the external service has been lost. | 2017-07-05 08:13:19 Opened cached Intraday file: C:\SierraChartTradeDAX\Data\GDAXI.scid | 2017-07-05 08:15:35 LMAX Live Trading - DTC | Market data feed reported to be lost. | 2017-07-05 08:19:53 LMAX Live Trading - DTC | Market data feed reported to be restored. | 2017-07-05 08:19:56 Intraday data recording state for symbol GDAXI is set to download 'Pending'. | 2017-07-05 08:19:56 HD Request # 9 | Downloading Intraday chart data for GDAXI to the file GDAXI.scid. Service: lmax | 2017-07-05 08:19:56 HD Request # 9 | Download start date-time: 2017-07-05 08:19:56.000 | 2017-07-05 08:19:56 |
| [2017-07-05 06:53:22] |
| gomifromparis - Posts: 244 |
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Nope disconnected again. IP GDAXI Flex Renko 25-20-5-x #1 | Performing a full recalculation because it has been tagged. Chartbook: booth-lmax-dax.cht | 2017-07-05 08:19:57 Opened cached Intraday file: C:\SierraChartTradeDAX\Data\GDAXI.scid | 2017-07-05 08:20:05 DTC Client (177) | Socket gracefully closed by remote side. | 2017-07-05 08:44:58 DTC Client (177) | Received socket Close event | 2017-07-05 08:44:58 DTC Client (177) | Initiating close of socket by core. | 2017-07-05 08:44:58 Connection to the external service has been lost. | 2017-07-05 08:44:58 DTC Client (177) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-05 08:44:58 DTC Client (177) | Closed. | 2017-07-05 08:44:58 DTC Client (178) | Initiating close of socket by core. | 2017-07-05 08:44:58 Here's the connexion LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2017-07-05 08:15:18 DTC Client (177) | Creating socket. Using TLS 1.2. | 2017-07-05 08:15:18 DTC Client (177) | Connecting to IP: 185.95.17.42. | 2017-07-05 08:15:18 LMAX Live Trading - DTC | Connected to server. | 2017-07-05 08:15:18 |
| [2017-07-05 07:05:28] |
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We have contacted the server host about this. LMAX Live Trading - DTC | Market data feed reported to be lost. | 2017-07-05 08:19:53 LMAX Live Trading - DTC | Market data feed reported to be restored. | 2017-07-05 08:19:56 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-05 07:05:50
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| [2017-07-05 23:03:25] |
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The host said they checked and could not find a problem but I think they were looking for an obvious problem. This was more subtle. So they probably could not detect it. It looks like the problem eventually cleared because we do not see it happening currently. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-06 05:56:06] |
| gomifromparis - Posts: 244 |
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History server seems down this morning HD Request # 6 | Downloading Intraday chart data for GDAXI to the file GDAXI.scid. Service: lmax | 2017-07-06 07:54:41 HD Request # 6 | Download start date-time: 2017-07-05 18:53:25.000 | 2017-07-06 07:54:41 HD Request # 6 | Using server: lmaxhd.sierracharts.com port 10149 | 2017-07-06 07:54:41 Socket (13) | Creating socket. | 2017-07-06 07:54:41 Socket (13) | Connecting to IP: 65.182.172.42. | 2017-07-06 07:54:41 Socket (13) | Initiating close of socket by core. | 2017-07-06 07:55:01 Socket (13) | Closed. | 2017-07-06 07:55:01 HD Request # 6 | Error downloading historical Intraday data for GDAXI. Timeout error connecting to server. | 2017-07-06 07:55:01 Historical data download thread signaled to stop. | 2017-07-06 07:55:01 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GDAXI | 2017-07-06 07:55:01 HD Request # 7 | Downloading Intraday chart data for GDAXI to the file GDAXI.scid. Service: lmax | 2017-07-06 07:55:01 HD Request # 7 | Download start date-time: 2017-07-05 18:53:25.000 | 2017-07-06 07:55:01 HD Request # 7 | Using server: lmaxhd.sierracharts.com port 10149 | 2017-07-06 07:55:01 Socket (14) | Creating socket. | 2017-07-06 07:55:01 Socket (14) | Connecting to IP: 65.182.172.42. | 2017-07-06 07:55:01 Socket (14) | Initiating close of socket by core. | 2017-07-06 07:55:21 Socket (14) | Closed. | 2017-07-06 07:55:21 HD Request # 7 | Error downloading historical Intraday data for GDAXI. Timeout error connecting to server. | 2017-07-06 07:55:21 Historical data download thread signaled to stop. | 2017-07-06 07:55:21 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GDAXI | 2017-07-06 07:55:21 HD Request # 7 | Intraday download COMPLETE for GDAXI. Completion time: 20s. Unique request ID: 3 | 2017-07-06 07:55:21 |
| [2017-07-06 06:15:14] |
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We apologize for this. We have resolved this. And you also should update to the latest release which will access an alternate historical data server. Follow the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-06 08:22:05] |
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In regards to the historical data issue, we discovered what the underlying problem is and it is now permanently resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-06 12:19:44] |
| gomifromparis - Posts: 244 |
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Disconnected again 13:43 Paris time Opened cached Intraday file: C:\SierraChartTradeDAX\Data\GDAXI.scid | 2017-07-06 08:00:09 DTC Client (10) | Socket send error. Windows error code 10054: Une connexion existante a dû être fermée par l’hôte distant. | 2017-07-06 13:43:56 DTC Client (10) | Close event error. Windows error code 10053: Une connexion établie a été abandonnée par un logiciel de votre ordinateur hôte. | 2017-07-06 13:43:56 * DTC Client (10) | Socket gracefully closed by remote side. | 2017-07-06 13:43:56 DTC Client (10) | Received socket Close event | 2017-07-06 13:43:56 DTC Client (10) | Initiating close of socket by core. | 2017-07-06 13:43:56 DTC Client (10) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-06 13:43:56 DTC Client (10) | Closed. | 2017-07-06 13:43:56 Connection to the external service has been lost. | 2017-07-06 13:43:56 DTC Client (11) | Adding bytes from final send buffer from buffered socket: 16 | 2017-07-06 13:43:56 DTC Client (11) | Initiating close of socket by core. | 2017-07-06 13:43:56 DTC Client (11) | Write in progress. Shutdown being delayed. | 2017-07-06 13:43:56 LMAX Live Trading - DTC (Data) | Disconnected from the server. | 2017-07-06 13:43:56 LMAX Live Trading - DTC | Disconnected. | 2017-07-06 13:43:56 DTC Client (11) | Close event error. Windows error code 10053: Une connexion établie a été abandonnée par un logiciel de votre ordinateur hôte. | 2017-07-06 13:43:57 * DTC Client (11) | Sending bytes from final send buffer: 16 | 2017-07-06 13:43:57 DTC Client (11) | Socket send error. Windows error code 10054: Une connexion existante a dû être fermée par l’hôte distant. | 2017-07-06 13:43:57 DTC Client (11) | Write has failed. Shutdown being performed. | 2017-07-06 13:43:57 DTC Client (11) | Shutdown started. Waiting for graceful close. | 2017-07-06 13:43:57 DTC Client (11) | Socket gracefully closed by remote side. | 2017-07-06 13:43:57 DTC Client (11) | Closed. | 2017-07-06 13:43:57 |
| [2017-07-06 15:17:03] |
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This we know about. The host did tell us there was a network issue at that time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-06 15:17:11
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| [2017-07-06 18:59:16] |
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This is really embarrassing. This is what we were told happened: Today's error which caused the internet outage has been fixed. Our internet network provider reported that the cable connection on their side fell loose and became unaligned which caused a breakdown of the connectivity toward us. We tried to respond as quick as possible for the relatively unusual error and less than 5 minutes we have activated our redundant internet connectivity for our entire network. 99% of our communications are running now normally on the main line. The rest 1% will be switched back today during the FX settlement period between 22h00 and 22h05 UK time. This switching usually not cause any outage to reach your server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-06 18:59:39
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