Support Board
Date/Time: Wed, 15 Jan 2025 12:36:40 +0000
Unable to Download Current Green Chart Version
View Count: 1143
| [2017-06-17 17:35:22] |
| User714289 - Posts: 2 |
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Hello, I haven't updated green charts in awhile and for some reason it is not allowing me. Please look at the log notes below and advise. Also, it says that my clock is off by 33 seconds, is there a way to correct that? Thank you, Software version: 1481 | 2017-06-17 17:21:01 Uses New Spreadsheets | 2017-06-17 17:21:01 Enabled for: Advanced Features. | 2017-06-17 17:21:01 Enabled for: Sierra Chart Historical Data Service. | 2017-06-17 17:21:01 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-17 17:21:01 Current selected Data/Trading service: SC Forex Data (FXCM) | 2017-06-17 17:21:01 Chart Update Interval: 500 | 2017-06-17 17:21:01 Time Zone: +00:00:00 (UTC+00) | 2017-06-17 17:21:01 2017-06-17 13:21:01 Local computer time | 2017-06-17 17:21:01 2017-06-17 17:21:01 Local computer time in UTC | 2017-06-17 17:21:01 2017-06-17 17:21:01 Local computer time in SC Time Zone | 2017-06-17 17:21:01 2017-06-09 01:06:26 Server time in UTC | 2017-06-17 17:21:01 Local computer UTC time and Server UTC time difference: 33 seconds. | 2017-06-17 17:21:01 Notice: Your computer's clock is off by 33 seconds. For help with this, press the 'Send for Analysis' button. | 2017-06-17 17:21:01 Program path: C:\SierraChart\ | 2017-06-17 17:21:01 Data Files path: D:\SierraChart\Data\ | 2017-06-17 17:21:01 OS Version Number: 6.2 | 2017-06-17 17:21:01 Locale Setting: C | 2017-06-17 17:21:01 A request for the latest software update has been made. | 2017-06-17 17:21:25 * The update is being downloaded in the background. When it is complete, you will be prompted. | 2017-06-17 17:21:25 * HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP xxx.xx.xxx.xxx. | 2017-06-17 17:21:25 HTTP connection to www.sierrachart.com:80 (1895) | Connected. | 2017-06-17 17:21:25 HTTP connection to www.sierrachart.com:80 (1895) | Error while sending data. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-06-17 17:21:25 * HTTP connection to www.sierrachart.com:80 (1895) | Delayed close. | 2017-06-17 17:21:25 HTTP connection to www.sierrachart.com:80 (1895) | Ignored Send call based on current state. | 2017-06-17 17:21:25 HTTP connection to www.sierrachart.com:80 (1895) | Ignored Send call based on current state. | 2017-06-17 17:21:25 HTTP connection to www.sierrachart.com:80 (1895) | Ignored Write event based on current socket state. | 2017-06-17 17:21:25 HTTP connection to www.sierrachart.com:80 (1895) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-06-17 17:21:25 HTTP connection to www.sierrachart.com:80 (1895) | Shutdown and closed. | 2017-06-17 17:21:25 Failed to download software update due to an error. Request ID: 6. | 2017-06-17 17:21:25 * HTTP connection to www.sierrachart.com:80 (0) | Ignoring delayed close due to socket state. | 2017-06-17 17:21:25 |
| [2017-06-17 17:53:53] |
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Notice: Your computer's clock is off by 33 seconds. For help with this, press the 'Send for Analysis' button. | 2017-06-17 17:21:01 Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating Resolved address sierrachart.com to IP xxx.xx.xxx.xxx. We noticed you blocked out the IP address. There is nothing private about that. That is just the IP address of the Sierra Chart server. There is nothing private about any IP address.This is the relevant message: HTTP connection to www.sierrachart.com:80 (1895) | Error while sending data. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-06-17 17:21:25 * Disable any firewall software you are running on your computer except for the Windows firewall. Download the Sierra Chart installer with this link: https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe Install Green Chart into this folder: C:\SierraChart\ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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