Support Board
Date/Time: Wed, 15 Jan 2025 13:06:05 +0000
real money trading issue
View Count: 788
| [2017-06-15 09:53:00] |
| jizzary - Posts: 177 |
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while issuing a SHORT entry position nothing took place i have my own message at the Message Log stating clearly the SHORT entry command and the entry price though - no evidence at the "oreders & positions table" later on the following message appeared at the service log Received a business-level reject message. (RefSeqNum: 248. RefMsgType: UBB. BusinessRejectReason: 0) Reason: Collateral inquiry rate exceeds limit. | 2017-06-15 05:44:09 * Request for Open orders data from trading service is currently in progress. The new request is ignored. | 2017-06-15 05:44:09 * WHY ? what does it mean ? Date Time Of Last Edit: 2017-06-15 09:54:03
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| [2017-06-15 17:31:36] |
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while issuing a SHORT entry position nothing took place
Regarding this, follow through the procedure here for us to look into this:Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis And yes that is a chargeable request. And we will not perform the analysis without payment. We now realize these particular messages: Received a business-level reject message. (RefSeqNum: 248. RefMsgType: UBB. BusinessRejectReason: 0) Reason: Collateral inquiry rate exceeds limit. | 2017-06-15 05:44:09 * Request for Open orders data from trading service is currently in progress. The new request is ignored. | 2017-06-15 05:44:09 * Relate to you using this: sc.RefreshTradeData() Do not use that function! Remove it from your code and never use it ever again. We updated the documentation for it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-15 17:32:32
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| [2017-06-16 08:29:23] |
| jizzary - Posts: 177 |
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1. while issuing a SHORT entry position nothing took place i don't think you have to go into my code. there should be a reason such events took place i have a test loop where i enter/exit LONG and then SHORT position in a loop and it works fine so when running production code as this event takes plave i expect it to be documented at Message Log NO NEED TO ENQUIRE MY CODE - i control it and do not need any assistance what i need is yr assistance about what Sierra platform is doing once one of its APIs is being invoked and this what what i;m looking from teh support to deliver ... pls guide me how to get more information in case such event(s) will take place in teh future ----------------------------------------------------------------------------------- 2. Received a business-level reject message. (RefSeqNum: 248. RefMsgType: UBB. BusinessRejectReason: 0) ... I do not use scRefreshTradeData in my code ... the question is whether the platform has done such operation behind the scene I AM NOT USING IT in my code ----------------------------------------------------------------------------------- 3. what is the cost and procedure engaged w/ having your paid support ? Date Time Of Last Edit: 2017-06-16 08:33:01
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| [2017-06-16 18:04:39] |
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1. Refer to: http://www.sierrachart.com/index.php?page=doc/ACSILTrading.html#DebuggingTradingSystems 2. No, but really you can disregard that error message. It does not cause any harm. 3. You just need to add additional credit to your Services Balance. https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Any additional support would be deducted from that at a rate of 50 USD per hour. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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