Support Board
Date/Time: Wed, 15 Jan 2025 10:00:34 +0000
trial
View Count: 1146
| [2017-06-09 13:21:35] |
| User420048 - Posts: 17 |
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Hi, I'm on a trial but my chart will not update and my quote board is not working. Is there a you tube tutorial regarding new users? Any help will be greatly appreciated. Thanks, John |
| [2017-06-09 15:32:15] |
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Refer to this section: http://www.sierrachart.com/index.php?page=doc/helpdetails59.php#WhatDataIsRealTime What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. If you require real-time futures data, then refer to: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-09 15:34:04] |
| User420048 - Posts: 17 |
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Hi, I am a member of nymex. I have paid the $15 data fee. I clear FC stone. Thanks, John |
| [2017-06-09 15:50:03] |
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OK what particular backend trading platform service is FC Stone using? For example is it CQG, Rithmic, TT or CTS? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-09 15:56:59] |
| User420048 - Posts: 17 |
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cqg
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| [2017-06-09 16:15:05] |
| User420048 - Posts: 17 |
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Hi, I'm unclear on how I can test a product during the free trial without access to real time data. I have paid the $15. I just need to know how to activate the charting service and the quote board. Can someone give me some guidance please. Thanks, John |
| [2017-06-09 16:17:34] |
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Since you are using CQG, you just need to connect Sierra Chart to your CQG account. Here are instructions for that: CQG Trading Platform Service: Setup Instructions Although your clearing firm will have to allow Sierra Chart to connect to your CQG account. We do have a real-time data feed you can use and the trial for that is 5 USD for two weeks. There is no cost for the CME exchange fees until next month. Did you want to use this? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-09 16:18:09
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| [2017-06-09 17:12:30] |
| User420048 - Posts: 17 |
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Hi, I can connect to my cqg trader but I am getting a not connected (red) message on my sierra charts. Can you help? Thx, John |
| [2017-06-09 17:34:53] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-09 17:43:29] |
| User420048 - Posts: 17 |
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red bar at top says "no connection"
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| [2017-06-09 17:44:15] |
| User420048 - Posts: 17 |
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not connected
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| [2017-06-09 17:55:59] |
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Yes, we understand that but we need to see the Message Log after you try to connect with File >> Connect to Data Feed. If you are having a problem doing something with Sierra Chart, then please copy and paste the ENTIRE copy of the Message Log into your email message or Support Board message. Support cannot help without the Message Log. Sending some of the lines is not helpful. The message log does not contain any private information. Instructions: 1. If the Sierra Chart Message Log is not already open, then select "Window >> Show/Hide Message Log" on the menu to open it. If you still do not see the log after selecting this command, then select "Window >> Reset Windows". The log will be displayed in this case. If not, then select "Window >> Show/Hide Message Log" again. 2. Press the "Copy Log" button on the Message Log window. Do not use the "Send for Analysis" button. Otherwise, the log will not be seen. 3. Move your Pointer to the message area either in the email message, Support Board or Account Support Ticket. 4. Right-click your Pointer. Select "Paste" on the menu to paste it into the message area. THE INSTRUCTIONS ABOVE EXPLAIN HOW TO AUTOMATICALLY COPY AND PASTE THE MESSAGE LOG DATA INTO A MESSAGE. THERE IS NO NEED TO TYPE IT BY HAND. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-09 17:56:17
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| [2017-06-09 17:58:40] |
| User420048 - Posts: 17 |
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Reading Internal Order ID file. | 2017-06-09 13:54:03 Reading Trade Orders file. | 2017-06-09 13:54:03 Reading Trade Positions file. | 2017-06-09 13:54:03 Listening on UDP port 22903. | 2017-06-09 13:54:03 Software version: 1568 | 2017-06-09 13:54:03 Uses New Spreadsheets | 2017-06-09 13:54:03 Usage end date: 2017-06-22 | 2017-06-09 13:54:03 Enabled for: Advanced Features. | 2017-06-09 13:54:03 Enabled for: Sierra Chart Historical Data Service. | 2017-06-09 13:54:03 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-09 13:54:03 Current selected Data/Trading service: CQG FIX Trading | 2017-06-09 13:54:03 Chart Update Interval: 500 | 2017-06-09 13:54:03 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-06-09 13:54:03 2017-06-09 13:54:06 Local computer time | 2017-06-09 13:54:03 2017-06-09 17:54:06 Local computer time in UTC | 2017-06-09 13:54:03 2017-06-09 13:54:06 Local computer time in SC Time Zone | 2017-06-09 13:54:03 2017-06-09 17:54:05 Server time in UTC | 2017-06-09 13:54:03 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-06-09 13:54:03 Program path: C:\SierraChart\ | 2017-06-09 13:54:03 Data Files path: C:\SierraChart\Data\ | 2017-06-09 13:54:03 OS Version Number: 6.2 | 2017-06-09 13:54:03 Locale Setting: C | 2017-06-09 13:54:03 Created the DTC Protocol server. | 2017-06-09 13:54:03 DTC Protocol Server listening on port 11099. | 2017-06-09 13:54:03 Created the DTC Protocol historical data server. | 2017-06-09 13:54:03 HD Server Manager | Listening on port 11098 | 2017-06-09 13:54:03 Checking for new symbol settings for service code cqg | 2017-06-09 13:54:03 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-06-09 13:54:03 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 5.9.8.236. | 2017-06-09 13:54:03 Symbol settings are up-to-date for cqg | 2017-06-09 13:54:03 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-06-09 13:54:11 CQG FIX socket (4) | Creating socket. Using TLS 1.2. | 2017-06-09 13:54:12 CQG FIX socket (4) | Connecting to IP: 208.48.16.214. | 2017-06-09 13:54:12 CQG FIX: Sending the Logon message. | 2017-06-09 13:54:12 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-06-09 13:54:12 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-06-09 13:54:12 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2017-06-09 13:54:12 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2017-06-09 13:54:12 CQG FIX socket (4) | Initiating close of socket by core. | 2017-06-09 13:54:12 CQG FIX: Disconnected. | 2017-06-09 13:54:12 CQG FIX socket (4) | Write in progress. Shutdown being delayed. | 2017-06-09 13:54:12 CQG FIX Trading | Disconnected. | 2017-06-09 13:54:12 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-06-09 13:54:12 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-09 13:54:12 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-06-09 13:54:12 CQG FIX socket (4) | Write has completed. Shutdown being performed. | 2017-06-09 13:54:13 CQG FIX socket (4) | Shutdown started. Waiting for graceful close. | 2017-06-09 13:54:13 CQG FIX socket (4) | Socket gracefully closed by remote side. | 2017-06-09 13:54:13 CQG FIX socket (4) | Closed. | 2017-06-09 13:54:13 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-06-09 13:54:21 CQG FIX socket (5) | Creating socket. Using TLS 1.2. | 2017-06-09 13:54:21 CQG FIX socket (5) | Connecting to IP: 208.48.16.214. | 2017-06-09 13:54:21 CQG FIX: Sending the Logon message. | 2017-06-09 13:54:22 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2017-06-09 13:54:22 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2017-06-09 13:54:22 CQG FIX socket (5) | Initiating close of socket by core. | 2017-06-09 13:54:22 CQG FIX: Disconnected. | 2017-06-09 13:54:22 CQG FIX socket (5) | Write in progress. Shutdown being delayed. | 2017-06-09 13:54:22 CQG FIX Trading | Disconnected. | 2017-06-09 13:54:22 CQG FIX socket (5) | Write has completed. Shutdown being performed. | 2017-06-09 13:54:22 CQG FIX socket (5) | Shutdown started. Waiting for graceful close. | 2017-06-09 13:54:22 CQG FIX socket (5) | Socket gracefully closed by remote side. | 2017-06-09 13:54:22 CQG FIX socket (5) | Closed. | 2017-06-09 13:54:22 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-06-09 13:55:53 CQG FIX socket (6) | Creating socket. Using TLS 1.2. | 2017-06-09 13:55:53 CQG FIX socket (6) | Connecting to IP: 208.48.16.214. | 2017-06-09 13:55:53 CQG FIX: Sending the Logon message. | 2017-06-09 13:55:53 CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2017-06-09 13:55:53 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2017-06-09 13:55:53 CQG FIX socket (6) | Initiating close of socket by core. | 2017-06-09 13:55:53 CQG FIX: Disconnected. | 2017-06-09 13:55:53 CQG FIX socket (6) | Write in progress. Shutdown being delayed. | 2017-06-09 13:55:53 CQG FIX Trading | Disconnected. | 2017-06-09 13:55:53 CQG FIX socket (6) | Write has completed. Shutdown being performed. | 2017-06-09 13:55:53 CQG FIX socket (6) | Shutdown started. Waiting for graceful close. | 2017-06-09 13:55:53 CQG FIX socket (6) | Socket gracefully closed by remote side. | 2017-06-09 13:55:53 CQG FIX socket (6) | Closed. | 2017-06-09 13:55:53 |
| [2017-06-09 18:03:33] |
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CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2017-06-09 13:54:12 This is what we thought. Follow through the instructions here: CQG Trading Platform Service: CQG Account Requirements You will need to contact the clearing firm to enable Sierra Chart on your CQG account. You will then be able to connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-09 18:03:55
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| [2017-06-09 18:30:10] |
| User420048 - Posts: 17 |
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Hi, So if I want to trade on cqg but I want real time charts on sierra. What data feed can I use because fc stone needs special approval from cqg. I have friends currently trading on cqg but using your charting service in real time. How are they doing it? Thx, John |
| [2017-06-09 18:59:18] |
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Really you have got to get Sierra Chart connected to your CQG account to take advantage of the lower-priced CME exchange fees otherwise you would pay a small fortune every month. Could you have FC Stone contact us at support@SierraChart.com about getting your account connected to CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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