Support Board
Date/Time: Sat, 30 Nov 2024 06:33:54 +0000
Feature request
View Count: 2719
| [2017-06-05 18:38:09] |
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We will see about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-06 23:25:28] |
| User999835 - Posts: 33 |
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Hello, Feature request 1: In the SC DOM, Would it be possible to have the volume bar for the bid and the ask of different colours for the recent volume and for the current volume please? To clarify, when I want to set up a colour for the volume bar in the Recent Bid Volume column, it has to be the same as the column for the volume bar in the Recent Ask Column. The same goes for the Current Traded Bid/Ask Volume (it can only be set up by picking a single colour in "Chart/Graphic Settings/Colours and Widths/Trade DOM Volume Bars). Could we have one colour for the volume bar for the Recent Bid Volume and a different colour for the Recent Ask Volume please? The same request applies to the Current Traded Bid Volume vs. Current Traded Ask Volume. Feature request 2: In the SC Dom, in the Price Column, would it be possible to have the prices that have been traded in a different colour to the prices that have not been traded; at present, it is the high and low bars in the DOM that enable to distinguish prices traded vs. prices that have not been traded. Thank you |
| [2018-11-12 17:25:19] |
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We will see about this: To clarify, when I want to set up a colour for the volume bar in the Recent Bid Volume column, it has to be the same as the column for the volume bar in the Recent Ask Column. The same goes for the Current Traded Bid/Ask Volume (it can only be set up by picking a single colour in "Chart/Graphic Settings/Colours and Widths/Trade DOM Volume Bars). Could we have one colour for the volume bar for the Recent Bid Volume and a different colour for the Recent Ask Volume please? The same request applies to the Current Traded Bid Volume vs. Current Traded Ask Volume. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-14 07:19:41] |
| User90125 - Posts: 715 |
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Would it be possible to add the crossfrombelow and crossfromabove function to the chart drawing alert?
Has this been added yet? |
| [2018-11-14 19:51:04] |
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No but we will try to get this done in the next couple of days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-15 08:47:41] |
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Would it be possible to add the crossfrombelow and crossfromabove function to the chart drawing alert? Done. This will be out in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-26 02:15:24] |
| User902697 - Posts: 1 |
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Hello, I'd like to request that you add Trading Data from Coinbase and FTX to the Sierra Chart Datafeed. |
| [2021-01-26 02:55:30] |
| User90125 - Posts: 715 |
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Hello, I'd like to request that you make a simple update to the Available Fields section of the QuoteBoard when you click Set Fields. Here are the fields to add: - Currency Value / Points to complement the existing Currency Value / Ticks field. - Daily Range / Ticks since the standard Daily Range field cannot be changed from Points. - Daily Range / Currency to show the Daily Range field in Currency Value, instead of Points or Ticks. Thanks again. P.S. It's long overdue, and worth paying for. :) |
| [2021-01-27 05:22:01] |
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In regards to post #9 if you are willing to pay for this, we should be able to do this because it is not very difficult.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-27 12:31:04] |
| User90125 - Posts: 715 |
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Okay wow. Thanks for this. I've added $75 USD to the Services Balance to cover the expected cost. Do let me know if this is sufficient, or whether additional funds are required. |
| [2021-01-30 04:55:22] |
| User90125 - Posts: 715 |
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Account Support Ticket added with Payment Details Ticket ID: 1611982341772 Please let me know what the next steps are (and ETA, if possible). Thanks. Date Time Of Last Edit: 2021-02-03 01:02:24
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| [2021-02-03 01:04:27] |
| User90125 - Posts: 715 |
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Ticket updated per e-mail reminder received.
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| [2021-02-03 13:03:48] |
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We just need more time to work on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-04 06:51:03] |
| Sierra_Chart Engineering - Posts: 17269 |
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- Currency Value / Points to complement the existing Currency Value / Ticks field. What is the definition of Points?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-04 10:42:59] |
| User90125 - Posts: 715 |
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A Point is the smallest price increment change that can occur on the left side of the decimal point. A Tick is the smallest price increment change that can occur on the right side of the decimal point. You can derive the Currency Value per Point from existing data as follows: Take the Currency Value per Tick and divide it by the Tick Size.
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| [2021-02-11 16:16:18] |
| User90125 - Posts: 715 |
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Additional payment added to Services Balance for Quoteboard update in the amount of 50.00 USD, to total 125.00 USD. Ticket ID: 1611982341772 Items to be addressed (based on review of initial implementation released in v2227): - fix Floating Point issues with new Daily Range fields (Daily Range/Ticks and Daily Range/Currency) - fix Daily Range/Ticks field to show simple Whole Numbers only, since Ticks are Whole Numbers only (and not fractionated or decimalized) - fix Daily Range/Currency field to show proper Currency Value format, as shown in Currency Value/Ticks and Currency Value/Points fields - add Tick Size field to QuoteBoard (to complement the Currency Value/Ticks and Currency Value/Points fields) If you require further clarification, please advise. Thanks again for your continued support. |
| [2021-02-11 22:55:39] |
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We will go over post 17 and 18. Thank you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-11 22:55:46
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| [2021-02-19 00:37:17] |
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Post 18 is done. Update to the latest prerelease. Let us know if everything is ok.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-19 18:58:51] |
| User90125 - Posts: 715 |
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Thanks for this. Updated to v2231 64-bit (build 36182). Here's some feedback re Post #20: - Tick Size field now available in Quoteboard (no issues). - Daily Range in Ticks field is now correct as implemented (no issues). - Daily Range in Currency Value no longer shows any major Floating Point issues, however minor rounding errors are still occurring. To derive the correct Daily Range in Currency Value use the existing data as follows: Take the Daily Range in Ticks and multiply it by the Currency Value per Tick.
Should work without rounding errors. Hope this helps. |
| [2021-02-20 20:57:42] |
| User90125 - Posts: 715 |
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See attached pic of QuoteBoard for examples of some minor rounding errors as annotated: Symbol -> Range in Ticks x Currency Value in Ticks = Range in Currency Value
RTYH1 -> 401 x 5.00 = 2004.99 instead of 2005.00 6BH1 -> 57 X 6.25 = 356.26 instead of 356.25 FGBLH1 -> 46 x 10.00 = 460.01 instead of 460.00 FGBXH1 -> 80 x 20.00 = 1599.99 instead of 1600.00 |
Attachment Deleted.  QB_errors_20210219.png / V - Attached On 2021-02-20 19:43:12 UTC - Size: 40.92 KB - 224 views |
| [2021-02-22 15:18:51] |
| User90125 - Posts: 715 |
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Ticket updated per e-mail reminder. Thanks. |
| [2021-02-24 20:35:50] |
| User90125 - Posts: 715 |
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Just installed the updated build 36243 of prerelease v2231. With one noted exception (CBOT Notes and Bonds futures), the rounding errors have been fixed. Thank you. While the true value of the Currency Value Per Tick field is stored in the Global Symbol Settings, the displayed value on the Quoteboard (which is rounded there) is apparently used for the calculations for the CBOT treasuries, causing the discrepancy. Would it be possible to address this in order to finally resolve this issue and close the ticket? Thanks again for your continued support. |
| [2021-03-19 10:08:55] |
| User90125 - Posts: 715 |
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Considered RESOLVED. You can close this Ticket ID: 1611982341772 now. Thanks for the great work! |
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