Support Board
Date/Time: Sun, 24 Nov 2024 00:56:41 +0000
CTS FIX release 1015 order disappear - Stops dont work
View Count: 2262
| [2013-08-26 20:09:09] |
| Robert J Richter2 - Posts: 5 |
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There are some serious issues with release 1015 for the CTS FIX connection. Mainly orders disappear from the screen and then execute when price is hit. Also, the stops are not working. See the following screenshots. Price Below the stop: http://screencast.com/t/HhYvZz3Ky A few minutes later targets and stops disappear: http://screencast.com/t/6na7iaxwuaEN This afternoon I had an order execute which I thought I was cancelled. It was not cancelled it was just hidden. In addition the Cancel ALL button was grayed out so it appears there are no standing orders. Robert |
| [2013-08-26 20:15:20] |
| Robert J Richter2 - Posts: 5 |
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This was the message I recieved when the hidden order was executed: CTS FIX: Received a Reject <3> message. RefSeqNum = 750. RefTagID = 1. RefMsgType = D. SessionRejectReason = 4. Text = Tag specified without value. | 2013-08-26 14:44:20
CTS FIX: Received a Reject <3> message. RefSeqNum = 751. RefTagID = 1. RefMsgType = D. SessionRejectReason = 4. Text = Tag specified without value. | 2013-08-26 14:44:20 CTS FIX: Received a Reject <3> message. RefSeqNum = 752. RefTagID = 1. RefMsgType = D. SessionRejectReason = 4. Text = Tag specified without value. | 2013-08-26 14:44:20 CTS FIX: Received a Reject <3> message. RefSeqNum = 753. RefTagID = 1. RefMsgType = D. SessionRejectReason = 4. Text = Tag specified without value. | 2013-08-26 14:44:20 |
| [2013-08-26 20:51:07] |
| Robert J Richter2 - Posts: 5 |
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This is the rouge order. Submitted the order at 12:30 and appeared to cancel it. However, it executed at 14:44. There is a curious entry about the order being re-activated. See order details below. Order detail: http://screencast.com/t/ULBYU76Vn |
| [2013-08-26 20:53:06] |
| User14266 - Posts: 225 |
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I also had this problem today, multiple times.
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| [2013-08-26 20:56:06] |
| User14266 - Posts: 225 |
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Order 2013-08-26 14:31:57.000 ES.CME_20130900_ESU3.CME_Eq CTS order update (Canceled). Info: UnSolicited from PtP_LLM 38.122.243.139:50030 1103 1103.7037809.8F0F965B-DD00-42D4-BA43-766347BBE53F Canceled Close -1 Order 2013-08-26 14:31:57.001 ES.CME_20130900_ESU3.CME_Eq CTS order update (New). Info: UnSolicited from PtP_LLM 38.122.243.139:50030 1105 0A0D2115-64E0-4162-B3E4-23D9367F9693..0A0D2115-64E0-4162-B3E4-23D9367F9693 Market 1 Buy |
| [2013-08-26 22:26:12] |
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Posts #1 through #3: We are working on these issues now. Please give us about one to two hours. We did do thorough testing. However, this issue with the orders disappearing was something that we did not catch on to because our testing was short-term. The reason for this has to do with some special integration we did because the CTS FIX implementation is nonstandard in some ways. We have communicated this to them. Posts #4 and #5: This appears to be an unsolicited order cancellation and an order submission from Top Step Trader. We do not see anything unusual here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-27 00:05:22] |
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These issues are now resolved. However, we are continuing to do more detailed review of the issues to be sure everything is completely working as expected. Update Sierra Chart by selecting Help >> Download Prerelease. The version number has not changed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-27 06:12:40] |
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We have completed our review, and we believe these issues all should be resolved. However, there is one order state change in the Trade Activity Log that does not make much sense why the server gave it, but it is harmless. Update: this message has been revised. Disregard the previous content. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-27 06:16:16
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