Support Board
Date/Time: Sun, 24 Nov 2024 00:59:45 +0000
Post From: CTS FIX release 1015 order disappear - Stops dont work
| [2013-08-26 22:26:12] |
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Posts #1 through #3: We are working on these issues now. Please give us about one to two hours. We did do thorough testing. However, this issue with the orders disappearing was something that we did not catch on to because our testing was short-term. The reason for this has to do with some special integration we did because the CTS FIX implementation is nonstandard in some ways. We have communicated this to them. Posts #4 and #5: This appears to be an unsolicited order cancellation and an order submission from Top Step Trader. We do not see anything unusual here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |