Support Board
Date/Time: Wed, 15 Jan 2025 09:23:27 +0000
Account log doesn't convert currency
View Count: 896
| [2017-05-28 21:02:55] |
| phaedonk - Posts: 352 |
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No changed settings, Common Profit/Loss Currency is always set to EUR, suddenly stopped converting. Now upgraded to 1562, no change. Edit: meant to write activity log in title. Edit 2: scratch that. On review of trade service settings, Default currency code was USD, which is strange as I hadn't changed it. Anyway, all is ok now. Date Time Of Last Edit: 2017-05-28 21:09:48
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Private File |
| [2017-05-29 01:28:05] |
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Any time you have a problem like this, it is necessary to go through step-by-step documentation for this feature: https://www.sierrachart.com/index.php?page=doc/GlobalTradeSettings.html#CommonPLCurrency Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-29 01:49:05] |
| phaedonk - Posts: 352 |
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I did go through it, the solution wasn't in it. Maybe you should add a check for the trade service setting I mentioned above.
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| [2017-05-29 02:10:56] |
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On review of trade service settings, Default currency code was USD,
This is an Interactive Brokers specific Global Settings >> Data/Trade Service Setting. It is totally irrelevant. It was not the problem. This you can be assured of.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-29 02:11:16
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| [2017-05-29 02:28:10] |
| phaedonk - Posts: 352 |
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Yes, I see that changing it again doesn't affect the conversions. Then I'm not sure what the problem is, as it randomly will not convert the p&l (a minute before again trying this setting, I opened the activity log. The trades were not converted until I hit apply) |
| [2017-05-30 00:52:47] |
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We added additional steps with additional information which may be helpful: https://www.sierrachart.com/index.php?page=doc/GlobalTradeSettings.html#CommonPLCurrency Sometimes you may need to refresh the Trade Activity Log. That is not unusual. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-04 08:44:45] |
| phaedonk - Posts: 352 |
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I'm experiencing the same issue. Noticing it's also on a weekend, not sure if that plays any role with connected services etc. Also tried disconnecting IB and connecting SC services, reconnecting IB etc. Edit-Refresh log is greyed out. All directions have been followed, I'm at a loss as to what I should do. |
| [2017-06-05 02:50:41] |
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In the next release the Edit >> Refresh Log command will be enabled no matter what tab is selected. For now select the first tab. The problem you are having most likely is what is explained at step 13 here: https://www.sierrachart.com/index.php?page=doc/GlobalTradeSettings.html#CommonPLCurrency You really cannot be assured of the currency conversions over the weekend. Normally, but not necessarily. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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