Support Board
Date/Time: Mon, 13 Jan 2025 06:21:25 +0000
charts not updating
View Count: 1208
| [2017-03-29 19:50:30] |
| User54027 - Posts: 128 |
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http://prntscr.com/eq1xww
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| [2017-03-29 20:29:37] |
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If you want to post an image of a chart, follow the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image For an issue with a chart not updating refer to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-29 20:32:48] |
| User54027 - Posts: 128 |
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Chart of SPX500 showing only 1 bar
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| [2017-03-29 20:36:26] |
| User54027 - Posts: 128 |
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http://www.sierrachart.com/image.php?Image=1490819774752.png
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| [2017-03-30 02:07:51] |
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Go to that chart and select Edit >>Delete All Data and Download. If that does not resolve the problem we need to see a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-30 03:33:47] |
| User54027 - Posts: 128 |
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Reading Internal Order ID file. | 2017-03-29 16:58:12 Reading Trade Orders file. | 2017-03-29 16:58:12 Reading Trade Positions file. | 2017-03-29 16:58:12 Software version: 1536 | 2017-03-29 16:58:12 Uses New Spreadsheets | 2017-03-29 16:58:12 Usage end date: 2017-04-29 | 2017-03-29 16:58:12 Enabled for: Advanced Features. | 2017-03-29 16:58:12 Enabled for: Sierra Chart Historical Data Service. | 2017-03-29 16:58:12 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-29 16:58:12 Current selected Data/Trading service: SC Data - All Services | 2017-03-29 16:58:12 Chart Update Interval: 500 | 2017-03-29 16:58:12 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-03-29 16:58:12 2017-03-29 22:58:16 Local computer time | 2017-03-29 16:58:12 2017-03-29 20:58:16 Local computer time in UTC | 2017-03-29 16:58:12 2017-03-29 16:58:16 Local computer time in SC Time Zone | 2017-03-29 16:58:12 2017-03-29 20:58:16 Server time in UTC | 2017-03-29 16:58:12 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-03-29 16:58:12 Program path: C:\SierraChart\ | 2017-03-29 16:58:12 Data Files path: C:\SierraChart\Data\ | 2017-03-29 16:58:12 OS Version Number: 6.2 | 2017-03-29 16:58:12 Locale Setting: C | 2017-03-29 16:58:12 (Message log removed after review) Date Time Of Last Edit: 2017-03-30 05:07:16
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| [2017-03-30 04:56:25] |
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We do not see any evidence in the log that you did this for the SPX500 historical daily chart: Go to that chart and select Edit >>Delete All Data and Download.
Use this exact command and no other command. Please check the wording carefully.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-30 04:56:42
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| [2017-03-30 05:06:39] |
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What we want you to do is first clear the Message Log: Message Log: Clearing the Message Log And then go to that chart and select Edit >>Delete All Data and Download Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-30 19:10:54] |
| User54027 - Posts: 128 |
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Software version: 1536 | 2017-03-30 15:04:06 Uses New Spreadsheets | 2017-03-30 15:04:06 Usage end date: 2017-04-29 | 2017-03-30 15:04:06 Enabled for: Advanced Features. | 2017-03-30 15:04:06 Enabled for: Sierra Chart Historical Data Service. | 2017-03-30 15:04:06 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-30 15:04:06 Current selected Data/Trading service: SC Data - All Services | 2017-03-30 15:04:06 Chart Update Interval: 500 | 2017-03-30 15:04:06 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-03-30 15:04:06 2017-03-30 21:04:06 Local computer time | 2017-03-30 15:04:06 2017-03-30 19:04:06 Local computer time in UTC | 2017-03-30 15:04:06 2017-03-30 15:04:06 Local computer time in SC Time Zone | 2017-03-30 15:04:06 2017-03-30 18:56:57 Server time in UTC | 2017-03-30 15:04:06 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-03-30 15:04:06 Program path: C:\SierraChart\ | 2017-03-30 15:04:06 Data Files path: C:\SierraChart\Data\ | 2017-03-30 15:04:06 OS Version Number: 6.2 | 2017-03-30 15:04:06 Locale Setting: C | 2017-03-30 15:04:06 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2017-03-30 15:04:52 Intraday data recording state for symbol TRIN-NYSE is set to download 'Pending'. | 2017-03-30 15:04:58 HD Request # 4 | Error downloading historical Daily data for SPX500. The download timed out. | 2017-03-30 15:06:22 Historical data download thread signaled to stop. | 2017-03-30 15:06:22 Socket (11) | Initiating close of socket by core. | 2017-03-30 15:06:22 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPX500 | 2017-03-30 15:06:22 HD Request # 4 | Daily download COMPLETE for SPX500. Completion time: 3m 1s. Unique request ID: 3 | 2017-03-30 15:06:22 Removed historical data download ID 3 | 2017-03-30 15:06:22 HD Request # 5 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2017-03-30 15:06:22 Socket (11) | Shutdown started. Waiting for graceful close. | 2017-03-30 15:06:22 HD Request # 5 | Download start date-time: 2017-03-30 14:59:59.000 | 2017-03-30 15:06:22 HD Request # 5 | Disabling Intraday chart updating for symbol during historical data download. | 2017-03-30 15:06:22 HD Request # 5 | Using server: ds3.sierracharts.com port 10149 | 2017-03-30 15:06:22 Socket (13) | Creating socket. | 2017-03-30 15:06:22 SPX500 [M] Daily #2 | Reloading chart. | 2017-03-30 15:06:22 HD Request # 5 | Setting DTC encoding to Binary VLS | 2017-03-30 15:06:22 HD Request # 5 | Sending historical data logon request message. | 2017-03-30 15:06:22 Socket (11) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-03-30 15:07:02 * Socket (11) | Socket gracefully closed by remote side. | 2017-03-30 15:07:02 Socket (11) | Closed. | 2017-03-30 15:07:02 HD Request # 5 | Error downloading historical Intraday data for TICK-NYSE. The download timed out. | 2017-03-30 15:09:22 Historical data download thread signaled to stop. | 2017-03-30 15:09:22 Socket (13) | Initiating close of socket by core. | 2017-03-30 15:09:22 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2017-03-30 15:09:22 Socket (13) | Shutdown started. Waiting for graceful close. | 2017-03-30 15:09:22 HD Request # 5 | Receiving Intraday data for TICK-NYSE starting at 2017-03-30 15:04:53 | 2017-03-30 15:09:22 HD Request # 5 | Truncating file to starting date-time of 2017-03-30 15:04:53 | 2017-03-30 15:09:22 HD Request # 5 | Timestamp of first Intraday data file record written: 2017-03-30 15:04:53 | 2017-03-30 15:09:22 Added 992 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2017-03-30 15:09:22 HD Request # 5 | Intraday download COMPLETE for TICK-NYSE. Completion time: 3m. Unique request ID: 4 | 2017-03-30 15:09:22 Removed historical data download ID 4 | 2017-03-30 15:09:22 Real-time Intraday chart data file updates started for TICK-NYSE | 2017-03-30 15:09:22 Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid | 2017-03-30 15:09:22 Intraday chart data file opened for TICK-NYSE | 2017-03-30 15:09:22 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2017-03-30 15:09:22 HD Request # 5 | Reloading Intraday charts for TICK-NYSE | 2017-03-30 15:09:22 Reloading all charts with filename: TICK-NYSE.scid | 2017-03-30 15:09:22 HD Request # 6 | Downloading Intraday chart data for TRIN-NYSE to the file TRIN-NYSE.scid. Service: statscalc | 2017-03-30 15:09:22 HD Request # 6 | Download start date-time: 2017-03-30 12:59:59.000 | 2017-03-30 15:09:22 HD Request # 6 | Disabling Intraday chart updating for symbol during historical data download. | 2017-03-30 15:09:22 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2017-03-30 15:09:22 Socket (16) | Creating socket. | 2017-03-30 15:09:22 TICK-NYSE [M] 5 Min #3 | Reloading chart. | 2017-03-30 15:09:23 HD Request # 6 | Setting DTC encoding to Binary VLS | 2017-03-30 15:09:23 HD Request # 6 | Sending historical data logon request message. | 2017-03-30 15:09:23 Socket (13) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-03-30 15:10:05 * Socket (13) | Socket gracefully closed by remote side. | 2017-03-30 15:10:05 Socket (13) | Closed. | 2017-03-30 15:10:05 |
| [2017-03-31 00:41:50] |
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There is a connectivity problem between your computer and the historical data server: HD Request # 5 | Error downloading historical Intraday data for TICK-NYSE. The download timed out. | 2017-03-30 15:09:22 Refer to this section here for instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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