Support Board
Date/Time: Sun, 12 Jan 2025 18:44:29 +0000
new account set up
View Count: 631
| [2017-03-02 23:18:49] |
| User771416 - Posts: 47 |
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I have an exisiting package 5 through AMP. i'm being forced to change brokers. My new clearing firm (Gain) does not have a package arrangement with Sierra and i will need to purchase Sierra on my own. i'm trying to figure out how to do that. |
| [2017-03-03 04:23:41] |
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Follow through the instructions here: Direct Sierra Chart Account You basically just need to create another account in your own name and pay for usage time on this account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-03 15:45:04] |
| User771416 - Posts: 47 |
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So this is somewhat confusing. The documentation says that if i'm getting Sierra through a broker i do not have my own Sierra account. I am receiving Sierra through AMP. However, when i tried to create an account i found i do have a Sierra account and the account credentials Sierra sent me show the same Account Name as that which i'm currently using. Can I assume that by merely selecting Add Credit and adding money to the account that the existing set up will stay in place when i end service with AMP? Additionally, i saw in the documentation that i can pay for an entire year at a reduced rate. The payment page doesn't appear to show that option. How do i pay for a full year at the lower rate? |
| [2017-03-03 17:15:42] |
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We see that you have 2 older Direct Sierra Chart accounts. We have activated a trial on one of them and reset the Password. The account name and password have been sent to your email on file.
Sierra Chart Support |
| [2017-03-03 19:46:18] |
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The payment page doesn't appear to show that option. How do i pay for a full year at the lower rate?
You need to go to this page and choose particular service package you want and a 12 months renewal period: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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