Support Board
Date/Time: Sun, 12 Jan 2025 18:53:28 +0000
LMAX demo account not connecting
View Count: 819
| [2017-03-01 11:42:53] |
| User113734 - Posts: 60 |
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Hi customer service, I have opened a demo account with LMAX. Their message this morning was "Your demo has been enabled to trade via SierraChart platform. Now you simply need to use your demo account user name and password." I have tried to connect via LMAX Trading FIX demo server with the credentials given but no success. See attachment. When I try LMAX Demo Trading DTC , no option to introduce user or password is enabled. I also attach the message log. Looking forward to your reply to fix the issue. |
| Attachment Deleted. |
1.png| [2017-03-01 12:57:27] |
| User113734 - Posts: 60 |
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I just received answer from LMAX, they say: "Dear Trader, Thank you for your email. I can see that your account has been added to the Sierra Charts trading group which is different to being FIX enabled. Please could you contact Sierra charts in order for them to add your account." I await your instructions Sierra. Tx. |
| [2017-03-01 17:16:24] |
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We need you to contact us here through an Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets And provide us your LMAX demo account number. We need the account number. Not a username. Here are the instructions that you needed to follow previously: http://www.sierrachart.com/index.php?page=doc/LMAX.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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