Support Board
Date/Time: Mon, 13 Jan 2025 19:21:08 +0000
XP update support
View Count: 1157
| [2017-02-24 20:11:06] |
| User981981 - Posts: 1 |
|
I updated to "latest version" and the software crashed. When I logged on to support, it said that you are no longer going to support Windows XP and to do a "rollback" to a previous version that worked. I did that. It didn't. I tried downloading several other previous versions; none worked. I lost $2000 on open trades. I called. I emailed. No one has returned my call or helped. Frustrated, I tried uninstalling and reinstalling; I tried deleting and reinstalling. Nothing works. The computer gives and error when I start Sierra Charts of "The Procedure Entry Point CancelIoEx could not be located in the dynamic link library KERNEL32.dll." Please help me with this. Kaylan Holmes 801-503-6492 |
| [2017-02-24 21:41:20] |
| |
|
For the record, there was no call from you to Sierra Chart. And this is the first we are hearing from you about this. The other messages must have been to Green Chart which is separate from us. Would you be available in about 30 minutes for the call? We will call you at the number given here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-24 21:58:24
|
| [2017-02-24 22:02:02] |
| |
|
Will be calling in about 10 minutes. We will need to use this installer: https://www.sierrachart.com/downloads/SierraChartFileDownloader_WindowsXP.exe Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-24 22:07:04] |
| |
|
We have restored Windows XP support on prerelease version 1524. We tried calling in response to your Telephone and Remote Assistance Support request and could not reach you. We left you a message. Please let us know when is a good time to call back. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-24 22:45:28] |
| |
|
We have made this easy for you. We customized the Windows XP installer to install the proper version of Sierra Chart compatible with Windows XP Simply run this program: https://www.sierrachart.com/downloads/SierraChartFileDownloader_WindowsXP.exe And press the "Install" button. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-25 07:43:15] |
| Lesmond - Posts: 22 |
|
Can you please keep Windows XP compatibility, if possible. I'm also using XP for the time being. In my case XP is installed on a dedicated PC that is only used to run Sierra and IB TWS. For anything else I have a few Linux distros multibooted on another machine (Arch, Debian, Linux Lite, Manjaro, Xubuntu). I just didn't have time to figure out how to run Sierra on Wine. Btw, life without Windows is a real pleasure. Date Time Of Last Edit: 2017-02-25 08:48:11
|
| [2017-02-25 11:15:13] |
| |
|
There is a function that Sierra Chart needs to use which is not supported on Windows XP.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-25 22:55:46] |
| |
|
Windows XP support has been restored in the newer versions of Sierra Chart. So it is supported again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: