Support Board
Date/Time: Sun, 12 Jan 2025 15:34:26 +0000
can you please test this chartbook
View Count: 956
| [2017-02-13 00:06:07] |
| User20450 - Posts: 330 |
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i know im told to wait but i made a whole new chart book with new studies , can you run this and see if you have issue opening it ? it just spins and sierra cpu goes to zero . thank you this is new chartbook i built so not old one i was having issue with Date Time Of Last Edit: 2017-02-13 00:16:57
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Private File |
| [2017-02-13 19:24:27] |
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We will be testing this. But we want to finish with some changes first.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-14 21:48:37] |
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We apologize for the delay. This Chartbook does open for us. We notice it does use custom studies. So run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Software Login Instructions (refer to step #5) Running in safe mode may solve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-20 19:41:12] |
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We want you to test the Chartbook with version 1522 which is the current release. Test both with Safe Mode and without Safe Mode. This is enabled through the Sierra Chart login window. If there is no problem when using Safe Mode, then it indicates the problem is with custom studies. In that case refer to help topic 17: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface You might just need to recompile the custom studies on the current version. While that is normally not necessary, there may have been a change we may have done which inadvertently caused an unexpected problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-20 19:41:55
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| [2017-02-21 00:08:39] |
| User20450 - Posts: 330 |
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works good , nice work ,
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| [2017-02-21 01:22:58] |
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Good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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