Support Board
Date/Time: Sun, 12 Jan 2025 11:45:46 +0000
Optimus new account
View Count: 1028
| [2017-02-10 00:46:36] |
| User523069 - Posts: 5 |
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Hello I'm trying to get my new account set up with Optimus, I have my T4 CTS credentials just looking for next step. Thank you, Josh |
| [2017-02-10 03:06:32] |
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Hello Josh, Everything is set up correctly with your Sierra Chart account. This is good. Could you select File >> Connect to Data Feed from within Sierra Chart if that has not already been previously selected and then after that provide a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-10 03:11:08] |
| User523069 - Posts: 5 |
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ok great, the only thing is I can't see my account in Sierra. under trade > trade order and positions. Reading Internal Order ID file. | 2017-02-09 19:08:45 Reading Trade Orders file. | 2017-02-09 19:08:45 Reading Trade Positions file. | 2017-02-09 19:08:45 Software version: 1517 | 2017-02-09 19:08:45 Uses New Spreadsheets | 2017-02-09 19:08:45 Usage end date: 2017-03-10 | 2017-02-09 19:08:45 Enabled for: Advanced Features. | 2017-02-09 19:08:45 Enabled for: Advanced Features 2. | 2017-02-09 19:08:45 Enabled for: Sierra Chart Historical Data Service. | 2017-02-09 19:08:45 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-02-09 19:08:45 Enabled for: INDEXES_DATA_BARCHART | 2017-02-09 19:08:45 Enabled for: CME (Trading Account Required) | 2017-02-09 19:08:45 Enabled for: CBOT (Trading Account Required) | 2017-02-09 19:08:45 Enabled for: COMEX (Trading Account Required) | 2017-02-09 19:08:45 Enabled for: NYMEX (Trading Account Required) | 2017-02-09 19:08:45 Received 1 data feed usernames. | 2017-02-09 19:08:45 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-02-09 19:08:45 Current selected Data/Trading service: CTS Trading Wedbush - DTC | 2017-02-09 19:08:45 Chart Update Interval: 500 | 2017-02-09 19:08:45 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-02-09 19:08:45 2017-02-09 19:08:48 Local computer time | 2017-02-09 19:08:45 2017-02-10 03:08:48 Local computer time in UTC | 2017-02-09 19:08:45 2017-02-09 19:08:48 Local computer time in SC Time Zone | 2017-02-09 19:08:45 2017-02-10 03:08:48 Server time in UTC | 2017-02-09 19:08:45 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-02-09 19:08:45 Program path: C:\SierraChart\ | 2017-02-09 19:08:45 Data Files path: C:\SierraChart\Data\ | 2017-02-09 19:08:45 OS Version Number: 6.2 | 2017-02-09 19:08:45 Locale Setting: C | 2017-02-09 19:08:45 Checking for new symbol settings for service code cts | 2017-02-09 19:08:45 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-02-09 19:08:45 Symbol settings are up-to-date for cts | 2017-02-09 19:08:49 Files to Open on Start up | Opening file: Stock 4.cht | 2017-02-09 19:08:51 CL.20170300.CME_NY 1000 Volume #1 | Reloading chart. | 2017-02-09 19:08:51 ZB.20170300.CME_F 1000 Volume #2 | Reloading chart. | 2017-02-09 19:08:51 GC.20170400.CME_CO 400 Trades #3 | Reloading chart. | 2017-02-09 19:08:51 ES.20170300.CME_Eq 5000 Volume #4 | Reloading chart. | 2017-02-09 19:08:51 Mapping CL.20170300.CME_NY to CLH17. Service code: nymex | 2017-02-09 19:08:52 Intraday data recording state for symbol CL.20170300.CME_NY is set to download 'Pending'. | 2017-02-09 19:08:52 HD Request # 2 | Downloading Intraday chart data for CL.20170300.CME_NY to the file CL.20170300.CME_NY.scid. Service: nymex | 2017-02-09 19:08:52 HD Request # 2 | Download start date-time: 2017-02-09 18:46:23.000 | 2017-02-09 19:08:52 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2017-02-09 19:08:52 Socket (4) | Creating socket. | 2017-02-09 19:08:52 Mapping ZB.20170300.CME_F to ZBH17. Service code: cbot | 2017-02-09 19:08:52 Intraday data recording state for symbol ZB.20170300.CME_F is set to download 'Pending'. | 2017-02-09 19:08:52 Mapping GC.20170400.CME_CO to GCJ17. Service code: comex | 2017-02-09 19:08:52 Intraday data recording state for symbol GC.20170400.CME_CO is set to download 'Pending'. | 2017-02-09 19:08:52 Mapping ES.20170300.CME_Eq to ESH17. Service code: cme | 2017-02-09 19:08:52 Intraday data recording state for symbol ES.20170300.CME_Eq is set to download 'Pending'. | 2017-02-09 19:08:52 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-02-09 19:08:52 HD Request # 2 | Sending historical data logon request message. | 2017-02-09 19:08:52 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-02-09 18:46:23. Record interval: 1. Symbol: CLH17 | 2017-02-09 19:08:52 HD Request # 2 | Decompressing data. | 2017-02-09 19:08:53 HD Request # 2 | Receiving Intraday data for CL.20170300.CME_NY starting at 2017-02-09 18:46:23 | 2017-02-09 19:08:53 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-02-09 18:46:23 | 2017-02-09 19:08:53 Socket (4) | Initiating close of socket by core. | 2017-02-09 19:08:53 The network socket for historical data has been closed. | 2017-02-09 19:08:53 HD Request # 2 | Historical data for CL.20170300.CME_NY is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-02-09 19:08:53 Socket (4) | Shutdown started. Waiting for graceful close. | 2017-02-09 19:08:53 HD Request # 2 | Received 42 records from 2017-02-09 18:46:23 to 2017-02-09 18:58:39 (12.3 minutes) and wrote 42 records for CL.20170300.CME_NY | 2017-02-09 19:08:53 HD Request # 2 | Intraday download COMPLETE for CL.20170300.CME_NY. Completion time: 0s. Unique request ID: 1 | 2017-02-09 19:08:53 Removed historical data download ID 1 | 2017-02-09 19:08:53 HD Request # 3 | Downloading Intraday chart data for ZB.20170300.CME_F to the file ZB.20170300.CME_F.scid. Service: cbot | 2017-02-09 19:08:53 HD Request # 3 | Download start date-time: 2017-02-09 18:45:38.000 | 2017-02-09 19:08:53 HD Request # 3 | Using server: ds1.sierracharts.com port 10149 | 2017-02-09 19:08:53 Socket (5) | Creating socket. | 2017-02-09 19:08:53 Socket (4) | Socket gracefully closed by remote side. | 2017-02-09 19:08:53 Socket (4) | Closed. | 2017-02-09 19:08:53 HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-02-09 19:08:53 HD Request # 3 | Sending historical data logon request message. | 2017-02-09 19:08:53 HD Request # 3 | Requesting Intraday data. Start date-time: 2017-02-09 18:45:38. Record interval: 1. Symbol: ZBH17 | 2017-02-09 19:08:53 HD Request # 3 | Decompressing data. | 2017-02-09 19:08:53 HD Request # 3 | Receiving Intraday data for ZB.20170300.CME_F starting at 2017-02-09 18:45:38 | 2017-02-09 19:08:53 HD Request # 3 | Timestamp of first Intraday data file record written: 2017-02-09 18:45:38 | 2017-02-09 19:08:53 Socket (5) | Initiating close of socket by core. | 2017-02-09 19:08:53 The network socket for historical data has been closed. | 2017-02-09 19:08:53 HD Request # 3 | Historical data for ZB.20170300.CME_F is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-02-09 19:08:53 Socket (5) | Shutdown started. Waiting for graceful close. | 2017-02-09 19:08:53 HD Request # 3 | Received 18 records from 2017-02-09 18:45:38 to 2017-02-09 18:58:49 (13.2 minutes) and wrote 18 records for ZB.20170300.CME_F | 2017-02-09 19:08:53 HD Request # 3 | Intraday download COMPLETE for ZB.20170300.CME_F. Completion time: 1s. Unique request ID: 2 | 2017-02-09 19:08:53 Removed historical data download ID 2 | 2017-02-09 19:08:53 HD Request # 4 | Downloading Intraday chart data for GC.20170400.CME_CO to the file GC.20170400.CME_CO.scid. Service: comex | 2017-02-09 19:08:53 HD Request # 4 | Download start date-time: 2017-02-09 18:46:44.000 | 2017-02-09 19:08:53 HD Request # 4 | Using server: ds7.sierracharts.com port 10149 | 2017-02-09 19:08:53 Socket (6) | Creating socket. | 2017-02-09 19:08:53 Socket (5) | Socket gracefully closed by remote side. | 2017-02-09 19:08:53 Socket (5) | Closed. | 2017-02-09 19:08:53 HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-02-09 19:08:53 HD Request # 4 | Sending historical data logon request message. | 2017-02-09 19:08:53 HD Request # 4 | Requesting Intraday data. Start date-time: 2017-02-09 18:46:44. Record interval: 1. Symbol: GCJ17 | 2017-02-09 19:08:53 HD Request # 4 | Decompressing data. | 2017-02-09 19:08:53 HD Request # 4 | Receiving Intraday data for GC.20170400.CME_CO starting at 2017-02-09 18:46:44 | 2017-02-09 19:08:53 HD Request # 4 | Timestamp of first Intraday data file record written: 2017-02-09 18:46:44 | 2017-02-09 19:08:53 Socket (6) | Initiating close of socket by core. | 2017-02-09 19:08:53 The network socket for historical data has been closed. | 2017-02-09 19:08:53 HD Request # 4 | Historical data for GC.20170400.CME_CO is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-02-09 19:08:53 Socket (6) | Shutdown started. Waiting for graceful close. | 2017-02-09 19:08:53 HD Request # 4 | Received 120 records from 2017-02-09 18:46:44 to 2017-02-09 18:58:42 (12.0 minutes) and wrote 120 records for GC.20170400.CME_CO | 2017-02-09 19:08:53 HD Request # 4 | Intraday download COMPLETE for GC.20170400.CME_CO. Completion time: 0s. Unique request ID: 3 | 2017-02-09 19:08:53 Removed historical data download ID 3 | 2017-02-09 19:08:53 HD Request # 5 | Downloading Intraday chart data for ES.20170300.CME_Eq to the file ES.20170300.CME_Eq.scid. Service: cme | 2017-02-09 19:08:53 HD Request # 5 | Download start date-time: 2017-02-09 18:46:37.000 | 2017-02-09 19:08:53 HD Request # 5 | Using server: ds1.sierracharts.com port 10149 | 2017-02-09 19:08:53 Socket (7) | Creating socket. | 2017-02-09 19:08:53 Socket (6) | Socket gracefully closed by remote side. | 2017-02-09 19:08:53 Socket (6) | Closed. | 2017-02-09 19:08:53 HD Request # 5 | Setting DTC encoding to Binary VLS | 2017-02-09 19:08:53 HD Request # 5 | Sending historical data logon request message. | 2017-02-09 19:08:53 CTS Trading Wedbush - DTC | Connecting to the server ctsorders.sierracharts.com. Port 11095 | 2017-02-09 19:08:54 DTC Client (8) | Creating socket. Using TLS 1.2. | 2017-02-09 19:08:54 HD Request # 5 | Requesting Intraday data. Start date-time: 2017-02-09 18:46:37. Record interval: 1. Symbol: ESH17 | 2017-02-09 19:08:54 CTS Trading Wedbush - DTC | Connected to server. | 2017-02-09 19:08:54 CTS Trading Wedbush - DTC | Sending Encoding Request to server | 2017-02-09 19:08:54 HD Request # 5 | Decompressing data. | 2017-02-09 19:08:54 HD Request # 5 | Receiving Intraday data for ES.20170300.CME_Eq starting at 2017-02-09 18:46:37 | 2017-02-09 19:08:54 HD Request # 5 | Timestamp of first Intraday data file record written: 2017-02-09 18:46:37 | 2017-02-09 19:08:54 Socket (7) | Initiating close of socket by core. | 2017-02-09 19:08:54 The network socket for historical data has been closed. | 2017-02-09 19:08:54 HD Request # 5 | Historical data for ES.20170300.CME_Eq is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-02-09 19:08:54 Socket (7) | Shutdown started. Waiting for graceful close. | 2017-02-09 19:08:54 HD Request # 5 | Received 102 records from 2017-02-09 18:46:37 to 2017-02-09 18:58:53 (12.3 minutes) and wrote 102 records for ES.20170300.CME_Eq | 2017-02-09 19:08:54 HD Request # 5 | Intraday download COMPLETE for ES.20170300.CME_Eq. Completion time: 0s. Unique request ID: 4 | 2017-02-09 19:08:54 Removed historical data download ID 4 | 2017-02-09 19:08:54 Socket (7) | Socket gracefully closed by remote side. | 2017-02-09 19:08:54 Socket (7) | Closed. | 2017-02-09 19:08:54 CTS Trading Wedbush - DTC | Setting DTC encoding to Binary VLS | 2017-02-09 19:08:54 CTS Trading Wedbush - DTC | Sending logon request message. | 2017-02-09 19:08:54 CTS Trading Wedbush - DTC | Received logon response. | 2017-02-09 19:08:54 CTS Trading Wedbush - DTC | Server Name: SC DTC Server. | 2017-02-09 19:08:54 CTS Trading Wedbush - DTC | Server protocol version: 7. Client protocol version: 7 | 2017-02-09 19:08:54 CTS Trading Wedbush - DTC | Successfully connected. Connected to SC DTC Protocol server. Service=cts. | 2017-02-09 19:08:54 CTS Trading Wedbush - DTC | Trading is supported. | 2017-02-09 19:08:54 CTS Trading Wedbush - DTC | Order cancel and replace is supported. | 2017-02-09 19:08:54 CTS Trading Wedbush - DTC | OCO Orders supported. | 2017-02-09 19:08:54 CTS Trading Wedbush - DTC | Bracket Orders supported. | 2017-02-09 19:08:54 CTS Trading Wedbush - DTC | Connected to data and trading server. | 2017-02-09 19:08:54 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-02-09 19:08:54 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-02-09 19:08:54 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-02-09 19:08:54 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-02-09 19:08:54 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-02-09 19:08:54 Mapping CL.20170300.CME_NY to CLH17. Service code: nymex | 2017-02-09 19:08:55 SC Data - All Services | Starting real-time market data updates for: CLH17. ID: 1 | 2017-02-09 19:08:55 SC Data - All Services | Using username 0 | 2017-02-09 19:08:55 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2017-02-09 19:08:55 DTC Client (9) | Creating socket. | 2017-02-09 19:08:55 SC Data - All Services | Requesting security definition data for: CLH17. ID: 1 | 2017-02-09 19:08:55 Intraday data recording state for symbol CL.20170300.CME_NY is set to download 'Pending'. | 2017-02-09 19:08:55 Delaying start of download for CL.20170300.CME_NY | 2017-02-09 19:08:55 Mapping ZB.20170300.CME_F to ZBH17. Service code: cbot | 2017-02-09 19:08:55 SC Data - All Services | Starting real-time market data updates for: ZBH17. ID: 2 | 2017-02-09 19:08:55 SC Data - All Services | Requesting security definition data for: ZBH17. ID: 2 | 2017-02-09 19:08:55 Intraday data recording state for symbol ZB.20170300.CME_F is set to download 'Pending'. | 2017-02-09 19:08:55 CTS Trading Wedbush - DTC | Received security definition for symbol CL.20170300.CME_NY | 2017-02-09 19:08:55 Mapping GC.20170400.CME_CO to GCJ17. Service code: comex | 2017-02-09 19:08:55 SC Data - All Services | Starting real-time market data updates for: GCJ17. ID: 3 | 2017-02-09 19:08:55 SC Data - All Services | Requesting security definition data for: GCJ17. ID: 3 | 2017-02-09 19:08:55 Intraday data recording state for symbol GC.20170400.CME_CO is set to download 'Pending'. | 2017-02-09 19:08:55 SC Data - All Services | Connected to server. | 2017-02-09 19:08:55 SC Data - All Services | Sending Encoding Request to server | 2017-02-09 19:08:55 Mapping ES.20170300.CME_Eq to ESH17. Service code: cme | 2017-02-09 19:08:55 SC Data - All Services | Starting real-time market data updates for: ESH17. ID: 4 | 2017-02-09 19:08:55 SC Data - All Services | Requesting security definition data for: ESH17. ID: 4 | 2017-02-09 19:08:55 Intraday data recording state for symbol ES.20170300.CME_Eq is set to download 'Pending'. | 2017-02-09 19:08:55 CTS Trading Wedbush - DTC | Received security definition for symbol ZB.20170300.CME_F | 2017-02-09 19:08:55 SC Data - All Services | Setting DTC encoding to Binary VLS | 2017-02-09 19:08:55 SC Data - All Services | Sending logon request message. | 2017-02-09 19:08:55 CTS Trading Wedbush - DTC | Received security definition for symbol GC.20170400.CME_CO | 2017-02-09 19:08:55 CTS Trading Wedbush - DTC | Received security definition for symbol ES.20170300.CME_Eq | 2017-02-09 19:08:55 SC Data - All Services | Received logon response. | 2017-02-09 19:08:55 SC Data - All Services | Server Name: SC Realtime Server. | 2017-02-09 19:08:55 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2017-02-09 19:08:55 SC Data - All Services | Successfully connected. | 2017-02-09 19:08:55 SC Data - All Services | Trading is not supported. | 2017-02-09 19:08:55 SC Data - All Services | Restarting real-time data updates for symbol: CL.20170300.CME_NY -> CLH17 | 2017-02-09 19:08:55 SC Data - All Services | Restarting real-time data updates for symbol: ES.20170300.CME_Eq -> ESH17 | 2017-02-09 19:08:55 SC Data - All Services | Restarting real-time data updates for symbol: GC.20170400.CME_CO -> GCJ17 | 2017-02-09 19:08:55 SC Data - All Services | Restarting real-time data updates for symbol: ZB.20170300.CME_F -> ZBH17 | 2017-02-09 19:08:55 SC Data - All Services | Received security definition for symbol CL.20170300.CME_NY | 2017-02-09 19:08:55 SC Data - All Services | Received security definition for symbol ES.20170300.CME_Eq | 2017-02-09 19:08:55 SC Data - All Services | Received security definition for symbol GC.20170400.CME_CO | 2017-02-09 19:08:55 SC Data - All Services | Received security definition for symbol ZB.20170300.CME_F | 2017-02-09 19:08:55 Delaying start of download for CL.20170300.CME_NY | 2017-02-09 19:08:56 HD Request # 6 | Downloading Intraday chart data for CL.20170300.CME_NY to the file CL.20170300.CME_NY.scid. Service: nymex | 2017-02-09 19:09:00 HD Request # 6 | Download start date-time: 2017-02-09 18:58:39.000 | 2017-02-09 19:09:00 HD Request # 6 | Using server: ds7.sierracharts.com port 10149 | 2017-02-09 19:09:00 Socket (10) | Creating socket. | 2017-02-09 19:09:00 HD Request # 6 | Setting DTC encoding to Binary VLS | 2017-02-09 19:09:00 HD Request # 6 | Sending historical data logon request message. | 2017-02-09 19:09:00 HD Request # 6 | Requesting Intraday data. Start date-time: 2017-02-09 18:58:39. Record interval: 1. Symbol: CLH17 | 2017-02-09 19:09:00 HD Request # 6 | Decompressing data. | 2017-02-09 19:09:00 HD Request # 6 | Receiving Intraday data for CL.20170300.CME_NY starting at 2017-02-09 18:58:39 | 2017-02-09 19:09:00 HD Request # 6 | Timestamp of first Intraday data file record written: 2017-02-09 18:58:39 | 2017-02-09 19:09:00 Socket (10) | Initiating close of socket by core. | 2017-02-09 19:09:00 The network socket for historical data has been closed. | 2017-02-09 19:09:00 Socket (10) | Shutdown started. Waiting for graceful close. | 2017-02-09 19:09:00 HD Request # 6 | Received 71 records from 2017-02-09 18:58:39 to 2017-02-09 19:08:46 (10.1 minutes) and wrote 71 records for CL.20170300.CME_NY | 2017-02-09 19:09:00 HD Request # 6 | Intraday download COMPLETE for CL.20170300.CME_NY. Completion time: 0s. Unique request ID: 5 | 2017-02-09 19:09:00 Removed historical data download ID 5 | 2017-02-09 19:09:00 Real-time Intraday chart data file updates started for CL.20170300.CME_NY | 2017-02-09 19:09:00 Opened cached Intraday file: C:\SierraChart\Data\CL.20170300.CME_NY.scid | 2017-02-09 19:09:00 Intraday chart data file opened for CL.20170300.CME_NY | 2017-02-09 19:09:00 HD Request # 7 | Downloading Intraday chart data for ZB.20170300.CME_F to the file ZB.20170300.CME_F.scid. Service: cbot | 2017-02-09 19:09:00 HD Request # 7 | Download start date-time: 2017-02-09 18:58:49.000 | 2017-02-09 19:09:00 HD Request # 7 | Using server: ds1.sierracharts.com port 10149 | 2017-02-09 19:09:00 Socket (11) | Creating socket. | 2017-02-09 19:09:00 Socket (10) | Socket gracefully closed by remote side. | 2017-02-09 19:09:00 Socket (10) | Closed. | 2017-02-09 19:09:00 HD Request # 7 | Setting DTC encoding to Binary VLS | 2017-02-09 19:09:00 HD Request # 7 | Sending historical data logon request message. | 2017-02-09 19:09:00 HD Request # 7 | Requesting Intraday data. Start date-time: 2017-02-09 18:58:49. Record interval: 1. Symbol: ZBH17 | 2017-02-09 19:09:00 HD Request # 7 | Decompressing data. | 2017-02-09 19:09:00 HD Request # 7 | Receiving Intraday data for ZB.20170300.CME_F starting at 2017-02-09 18:58:49 | 2017-02-09 19:09:00 HD Request # 7 | Timestamp of first Intraday data file record written: 2017-02-09 18:58:49 | 2017-02-09 19:09:00 Socket (11) | Initiating close of socket by core. | 2017-02-09 19:09:00 The network socket for historical data has been closed. | 2017-02-09 19:09:00 Socket (11) | Shutdown started. Waiting for graceful close. | 2017-02-09 19:09:00 HD Request # 7 | Received 18 records from 2017-02-09 18:58:49 to 2017-02-09 19:08:15 (9.4 minutes) and wrote 18 records for ZB.20170300.CME_F | 2017-02-09 19:09:00 HD Request # 7 | Intraday download COMPLETE for ZB.20170300.CME_F. Completion time: 0s. Unique request ID: 6 | 2017-02-09 19:09:00 Removed historical data download ID 6 | 2017-02-09 19:09:00 Real-time Intraday chart data file updates started for ZB.20170300.CME_F | 2017-02-09 19:09:00 Opened cached Intraday file: C:\SierraChart\Data\ZB.20170300.CME_F.scid | 2017-02-09 19:09:00 Intraday chart data file opened for ZB.20170300.CME_F | 2017-02-09 19:09:00 HD Request # 8 | Downloading Intraday chart data for GC.20170400.CME_CO to the file GC.20170400.CME_CO.scid. Service: comex | 2017-02-09 19:09:00 HD Request # 8 | Download start date-time: 2017-02-09 18:58:42.000 | 2017-02-09 19:09:00 HD Request # 8 | Using server: ds7.sierracharts.com port 10149 | 2017-02-09 19:09:00 Socket (12) | Creating socket. | 2017-02-09 19:09:00 Socket (11) | Socket gracefully closed by remote side. | 2017-02-09 19:09:00 Socket (11) | Closed. | 2017-02-09 19:09:00 HD Request # 8 | Setting DTC encoding to Binary VLS | 2017-02-09 19:09:01 HD Request # 8 | Sending historical data logon request message. | 2017-02-09 19:09:01 HD Request # 8 | Requesting Intraday data. Start date-time: 2017-02-09 18:58:42. Record interval: 1. Symbol: GCJ17 | 2017-02-09 19:09:01 HD Request # 8 | Decompressing data. | 2017-02-09 19:09:01 HD Request # 8 | Receiving Intraday data for GC.20170400.CME_CO starting at 2017-02-09 18:58:42 | 2017-02-09 19:09:01 HD Request # 8 | Timestamp of first Intraday data file record written: 2017-02-09 18:58:42 | 2017-02-09 19:09:01 Socket (12) | Initiating close of socket by core. | 2017-02-09 19:09:01 The network socket for historical data has been closed. | 2017-02-09 19:09:01 Socket (12) | Shutdown started. Waiting for graceful close. | 2017-02-09 19:09:01 HD Request # 8 | Received 196 records from 2017-02-09 18:58:42 to 2017-02-09 19:08:53 (10.2 minutes) and wrote 196 records for GC.20170400.CME_CO | 2017-02-09 19:09:01 HD Request # 8 | Intraday download COMPLETE for GC.20170400.CME_CO. Completion time: 1s. Unique request ID: 7 | 2017-02-09 19:09:01 Removed historical data download ID 7 | 2017-02-09 19:09:01 Real-time Intraday chart data file updates started for GC.20170400.CME_CO | 2017-02-09 19:09:01 Opened cached Intraday file: C:\SierraChart\Data\GC.20170400.CME_CO.scid | 2017-02-09 19:09:01 Intraday chart data file opened for GC.20170400.CME_CO | 2017-02-09 19:09:01 HD Request # 9 | Downloading Intraday chart data for ES.20170300.CME_Eq to the file ES.20170300.CME_Eq.scid. Service: cme | 2017-02-09 19:09:01 HD Request # 9 | Download start date-time: 2017-02-09 18:58:53.000 | 2017-02-09 19:09:01 HD Request # 9 | Using server: ds1.sierracharts.com port 10149 | 2017-02-09 19:09:01 Socket (13) | Creating socket. | 2017-02-09 19:09:01 Socket (12) | Socket gracefully closed by remote side. | 2017-02-09 19:09:01 Socket (12) | Closed. | 2017-02-09 19:09:01 HD Request # 9 | Setting DTC encoding to Binary VLS | 2017-02-09 19:09:01 HD Request # 9 | Sending historical data logon request message. | 2017-02-09 19:09:01 HD Request # 9 | Requesting Intraday data. Start date-time: 2017-02-09 18:58:53. Record interval: 1. Symbol: ESH17 | 2017-02-09 19:09:01 HD Request # 9 | Decompressing data. | 2017-02-09 19:09:01 HD Request # 9 | Receiving Intraday data for ES.20170300.CME_Eq starting at 2017-02-09 18:58:53 | 2017-02-09 19:09:01 HD Request # 9 | Timestamp of first Intraday data file record written: 2017-02-09 18:58:53 | 2017-02-09 19:09:01 Socket (13) | Initiating close of socket by core. | 2017-02-09 19:09:01 The network socket for historical data has been closed. | 2017-02-09 19:09:01 Socket (13) | Shutdown started. Waiting for graceful close. | 2017-02-09 19:09:01 HD Request # 9 | Received 140 records from 2017-02-09 18:58:53 to 2017-02-09 19:08:56 (10.0 minutes) and wrote 140 records for ES.20170300.CME_Eq | 2017-02-09 19:09:01 Added 10 Time and Sales records to Intraday data file for ES.20170300.CME_Eq after download. | 2017-02-09 19:09:01 HD Request # 9 | Intraday download COMPLETE for ES.20170300.CME_Eq. Completion time: 0s. Unique request ID: 8 | 2017-02-09 19:09:01 Removed historical data download ID 8 | 2017-02-09 19:09:01 Real-time Intraday chart data file updates started for ES.20170300.CME_Eq | 2017-02-09 19:09:01 Opened cached Intraday file: C:\SierraChart\Data\ES.20170300.CME_Eq.scid | 2017-02-09 19:09:01 Intraday chart data file opened for ES.20170300.CME_Eq | 2017-02-09 19:09:01 Socket (13) | Socket gracefully closed by remote side. | 2017-02-09 19:09:01 Socket (13) | Closed. | 2017-02-09 19:09:01 |
| [2017-02-10 04:10:31] |
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We see what the problem is. CTS T4 FIX | Received trader logon response with CTS username '**'. Text: Login failed: The trader has not completed the market data setup and should login to www.t4login.com and complete the setup page. | 2017-02-09 22:47:17
You need to do this: Login failed: The trader has not completed the market data setup and should login to www.t4login.com and complete the setup page. Could you also within Sierra Chart go to Trade >> Trade Service Log and let us know if you see that same message? You should. It should actually appear every 10 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-10 04:11:37
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| [2017-02-10 13:32:22] |
| User523069 - Posts: 5 |
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Trade Activity Log: File read result: 58 records inserted. 0 records filtered. | 2017-02-10 05:29:50 Trade Activity Log: File date-time limits: Sim records date-time limit is 2017-01-26 00:00:00. Non-sim records date-time limit is 2016-11-09 00:00:00. Non-sim fill record date-time limit is 2016-02-11 00:00:00. | 2017-02-10 05:29:50 CTS Trading Wedbush - DTC | Requesting trade accounts from server. | 2017-02-10 05:30:00 CTS Trading Wedbush - DTC | Received no accounts from service. | 2017-02-10 05:30:00 CTS Trading Wedbush - DTC | Requesting historical order fills for all trade accounts. Number of days: 90 | 2017-02-10 05:30:00 CTS Trading Wedbush - DTC | Received 0 order fills. Inserting the ones that do not exist. | 2017-02-10 05:30:00 CTS Trading Wedbush - DTC | Requesting Trade Positions data. | 2017-02-10 05:30:05 CTS Trading Wedbush - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-02-10 05:30:05 |
| [2017-02-10 13:46:59] |
| User523069 - Posts: 5 |
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I completed setup at www.t4login.com and still do not see my account in software... Thank you
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| [2017-02-10 16:45:09] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-10 16:55:30] |
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Looks like you completed the market data setup after you logged in from Sierra Chart. So follow the instructions here to reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Let us know if you have any further problem. We will also make sure that the error messages from the server go through to Sierra Chart and appear in the Trade Service Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-10 16:56:17
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| [2017-02-10 18:13:08] |
| User523069 - Posts: 5 |
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still not there...
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Private File Attachment Deleted. |
| [2017-02-10 18:33:17] |
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This means there were no account balance updates from the CTS system. Perhaps there is some additional set up that needs to be done by your broker. There is nothing further that we need to do. At this point we recommend trying to submit an order. For example, put a buy limit order in below the market price and see if it is accepted. You can then cancel it after. Here are instructions: http://www.sierrachart.com/index.php?page=doc/ChartTrading.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-10 18:33:43
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| [2017-02-10 18:44:24] |
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Could we give you a call? We want to make sure Sierra Chart is receiving the trade account from the server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-10 19:02:44] |
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If you want to use your TD Ameritrade account, you need to install another copy of Sierra Chart as explained on this page: http://www.sierrachart.com/index.php?page=doc/MultipleServices.html After that is done set that copy to use your TD Ameritrade account following the instructions here: http://www.sierrachart.com/index.php?page=doc/AmeriTrade.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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