Support Board
Date/Time: Sun, 12 Jan 2025 12:51:01 +0000
1516 build
View Count: 765
| [2017-02-09 00:03:06] |
| User20450 - Posts: 330 |
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i read that you might of fixed some of the issues in prev builds with 1516 but i just opened my chart books and im getting this on log every second , please let me know a solution , thanks
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Private File |
| [2017-02-09 00:19:23] |
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We do not want you using that version. Go back to version 1510. Do not use the pre-releases. We only want those used by users who are best able to help us determine the problem. Stay away from the pre-releases for now. These reports are unnecessarily taking our time. We will just work with one user on this only. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-09 00:26:45
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| [2017-02-09 00:32:11] |
| User20450 - Posts: 330 |
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man i refereed atleast 6 people to you guys on twitter today and more everyday , im done , I never seen this level of disrespect from a service , i point out issues to you guys all the time , like the last one that you told me was a impossible one , then turned out to be an issue anyway .
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| [2017-02-09 00:55:32] |
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OK this is all fine.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-09 00:56:22
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| [2017-02-09 01:05:41] |
| User20450 - Posts: 330 |
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im sure it is
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| [2017-02-09 02:23:04] |
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im done , I never seen this level of disrespect from a service ,
At this point in time this may not mean anything to you, but the basis of our statements in post #2 is that we do not want you to be bothered by this problem. So our statements were actually out of respect to you. We want you to stay on the prior version that was stable for you. We are aware that their potentially still is a problem in the latest pre-releases. And it is a top priority for us to get this resolved. We are actively working on it now. More support board postings is only a bother to us.And in the original thread, which you should have posted in rather than starting another support request which is more of a burden upon us, we did state that there was a new version available which may solve the problem but we were speaking to another user and we prefixed our message with their username. So we did not want you to try it. It is most efficient for us just to work with a single user or two on this because we do not want other users burdened with a problem and us being bothered with more reports. We have standardized procedures to work through these problems as efficiently as we can. So this may not sound polite, but we just want you to stay out of it for now please. If you are having a problem with 1510, we want you to go back to an earlier release which is stable for you. Here are instructions to go back to a prior release: https://www.sierrachart.com/index.php?page=doc/download.php#Rollback Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-09 02:28:40
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| [2017-02-09 19:28:04] |
| User20450 - Posts: 330 |
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i understand you want me to stay out of it , but im the one that brought it to the attention of the guy your talking to , i apologize for the comments
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