Support Board
Date/Time: Sun, 12 Jan 2025 07:50:37 +0000
Disconnects with CQG data feed with AMP Futures
View Count: 1371
| [2017-01-30 22:18:59] |
| User157806 - Posts: 71 |
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Hello I am currently experiencing disconnects and interrupts with my data feed CQG with AMP Futures. I am trying to verify where the disconnect is occurring if its with my ISP or with CQG servers via AMP is there a way within Sierra I can check this? LOGS? for example here is a screenshot of a message when the data came back online after the disconnect.
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 data is available again sierra charts.jpg / V - Attached On 2017-01-30 22:17:40 UTC - Size: 581.04 KB - 355 views |
| [2017-01-31 00:30:23] |
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We think this is a CQG problem because we have been hearing about this a lot lately with CQG. We need to get the users Message Log. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Easiest thing to do is to use the "Send for Analysis" button and let us know through an account support ticket when that is done: https://www.sierrachart.com/usercp.php?page=SupportTickets We will need to know the users Sierra Chart Account Name. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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