Support Board
Date/Time: Sat, 11 Jan 2025 21:00:29 +0000
DOMs not loading data, Please Advise
View Count: 1460
| [2016-12-20 14:15:24] |
| Dmac - Posts: 25 |
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My DOMs are not loading again. I closed the chartbook and reopened it. Also I switched to a different symbol and some load, some don't. But ESH7 is not loading at all, my DOMs are blank. For the DOMs I Reloaded and Recalculated Data-- to no effect. I also Deleted All Data and Downloaded for the whole chartbook, and the DOMs remain blank. I am stuck. Looking to trade this morning. Any advice would be appreciated. Thank you |
 IMG_0316.JPG / V - Attached On 2016-12-20 14:14:32 UTC - Size: 614.06 KB - 290 views |
| [2016-12-20 14:49:14] |
| Dmac - Posts: 25 |
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The issue resolved itself. My chart settings were set to session time start 9:30 EST. At that exact time, the DOMs populated. I set the charts for 9:30 to confine my VbP study to RTHs. But usually the DOMs load fine with current RT data and then the volume only resets at 9:30. Today the DOM itself remained blank until 9:30
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| [2016-12-20 15:16:12] |
| User96296 - Posts: 28 |
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I still have the same issue here w/ 24H in session time. Tried SC v1500 and v1488, all blanks, all symbols. I use AMP/CQG. Chart DOM worked fine earlier in the morning w/ v1500. But could not compile c++ w/ v1500 (errors regarding SC header file). So I went back to v1488, I could compile c++ fine, but have no DOM. I switched back to v1500 again. Still have no DOM. |
| [2016-12-20 18:00:46] |
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But usually the DOMs load fine with current RT data and then the volume only resets at 9:30. Today the DOM itself remained blank until 9:30
You need to make sure that the Session Times spans the full 24 hours for a Trade DOM. We will explain later how to set the Volume Profile to be the day session only.Still have no DOM.
Regarding post #3, enter your telephone number here so we can look into this:https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo We will call and use remote assistance to look into this. Let us know when you have updated your telephone number. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-20 18:02:06
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| [2016-12-20 19:59:27] |
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Still have no DOM.
Regarding post #3, you can also provide us a copy of the Message Log:https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We probably can determine the reason for the problem from that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-20 20:03:48] |
| User96296 - Posts: 28 |
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Phone# updated. thanks. BTW,I copied Trade Service Log which is different today: Trade Activity Log: File read result: 11245 records inserted. 0 records filtered. | 2016-12-20 14:15:56 Trade Activity Log: File date-time limits: Sim records date-time limit is 2016-12-05 00:00:00. Non-sim records date-time limit is 2016-11-19 00:00:00. Non-sim fill record date-time limit is 2015-12-21 00:00:00. | 2016-12-20 14:15:56 CQG FIX Trading | User message | Info: Data is available again. | Source: Web API Server | 2016-12-20 14:16:09 * CQG FIX Trading | User message | Info: Data is available again. | Source: Web API Server | 2016-12-20 15:00:43 * |
| [2016-12-20 20:10:45] |
| User96296 - Posts: 28 |
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Here is the Message Log: Reading Internal Order ID file. | 2016-12-20 15:05:14 Reading Trade Orders file. | 2016-12-20 15:05:14 Reading Trade Positions file. | 2016-12-20 15:05:14 Software version: 1500 | 2016-12-20 15:05:14 Uses New Spreadsheets | 2016-12-20 15:05:14 Enabled for: Advanced Features. | 2016-12-20 15:05:14 Enabled for: Sierra Chart Historical Data Service. | 2016-12-20 15:05:14 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-12-20 15:05:14 Current selected Data/Trading service: CQG FIX Trading | 2016-12-20 15:05:14 Chart Update Interval: 10 | 2016-12-20 15:05:14 Data/Trade Service Settings automatically set. | 2016-12-20 15:05:14 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-12-20 15:05:14 2016-12-20 15:05:19 Local computer time | 2016-12-20 15:05:14 2016-12-20 20:05:19 Local computer time in UTC | 2016-12-20 15:05:14 2016-12-20 15:05:19 Local computer time in SC Time Zone | 2016-12-20 15:05:14 2016-12-20 20:05:16 Server time in UTC | 2016-12-20 15:05:14 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-12-20 15:05:14 Program path: C:\SierraChart\ | 2016-12-20 15:05:14 Data Files path: C:\SierraChart\Data\ | 2016-12-20 15:05:14 OS Version Number: 6.2 | 2016-12-20 15:05:14 Locale Setting: C | 2016-12-20 15:05:14 Checking for new symbol settings for cqg | 2016-12-20 15:05:14 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-12-20 15:05:14 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-12-20 15:05:14 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-12-20 15:05:14 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-12-20 15:05:14 Symbol settings are up-to-date for cqg | 2016-12-20 15:05:20 Files to Open on Start up | Opening file: $$F.cht | 2016-12-20 15:05:22 F.US.DDH17 [C] 10 Sec #1 | Reloading chart. | 2016-12-20 15:05:22 F.US.DDH17 [C] 20 Trades #2 | Reloading chart. | 2016-12-20 15:05:22 F.US.DDH17 [C] 100 Trades #3 | Reloading chart. | 2016-12-20 15:05:22 F.US.DDH17 [C] 200 Trades #4 | Reloading chart. | 2016-12-20 15:05:22 F.US.DDH17 [C] 1 Min #5 | Reloading chart. | 2016-12-20 15:05:22 F.US.EPH17 [C] 1 Min #6 | Reloading chart. | 2016-12-20 15:05:22 F.US.DDH17 [C] 5 Min #7 | Reloading chart. | 2016-12-20 15:05:22 F.US.ENQH17 [C] 1 Min #8 | Reloading chart. | 2016-12-20 15:05:22 Intraday data recording state for symbol F.US.DDH17 is set to download 'Pending'. | 2016-12-20 15:05:22 HD Request # 2 | Downloading Intraday chart data for F.US.DDH17 to the file F.US.DDH17.scid. Service: cqg | 2016-12-20 15:05:22 HD Request # 2 | Download start date-time: 2016-12-20 15:03:46.000 | 2016-12-20 15:05:22 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2016-12-20 15:05:22 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-12-20 15:05:22 Socket (4) | Connected. | 2016-12-20 15:05:23 Intraday data recording state for symbol F.US.EPH17 is set to download 'Pending'. | 2016-12-20 15:05:23 Intraday data recording state for symbol F.US.ENQH17 is set to download 'Pending'. | 2016-12-20 15:05:23 HD Request # 2 | Setting DTC encoding to Binary VLS | 2016-12-20 15:05:23 HD Request # 2 | Sending historical data logon request message. | 2016-12-20 15:05:23 HD Request # 2 | Requesting Intraday data. Start date-time: 2016-12-20 15:03:46. Record interval: 0. Symbol: F.US.DDH17 | 2016-12-20 15:05:23 HD Request # 2 | Historical data for F.US.DDH17 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-12-20 15:05:23 Socket (4) | Shutdown and closed. | 2016-12-20 15:05:23 The network socket for historical data has been closed. | 2016-12-20 15:05:23 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.DDH17 | 2016-12-20 15:05:23 HD Request # 2 | Intraday download COMPLETE for F.US.DDH17. Completion time: 0s. Unique request ID: 1 | 2016-12-20 15:05:23 Removed historical data download ID 1 | 2016-12-20 15:05:23 HD Request # 3 | Downloading Intraday chart data for F.US.EPH17 to the file F.US.EPH17.scid. Service: cqg | 2016-12-20 15:05:23 HD Request # 3 | Download start date-time: 2016-12-20 15:04:15.000 | 2016-12-20 15:05:23 HD Request # 3 | Using server: ds3.sierracharts.com port 10149 | 2016-12-20 15:05:23 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.42. | 2016-12-20 15:05:23 Socket (5) | Connected. | 2016-12-20 15:05:23 HD Request # 3 | Setting DTC encoding to Binary VLS | 2016-12-20 15:05:23 HD Request # 3 | Sending historical data logon request message. | 2016-12-20 15:05:23 HD Request # 3 | Requesting Intraday data. Start date-time: 2016-12-20 15:04:15. Record interval: 0. Symbol: F.US.EPH17 | 2016-12-20 15:05:23 HD Request # 3 | Historical data for F.US.EPH17 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-12-20 15:05:23 Socket (5) | Shutdown and closed. | 2016-12-20 15:05:23 The network socket for historical data has been closed. | 2016-12-20 15:05:23 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.EPH17 | 2016-12-20 15:05:23 HD Request # 3 | Intraday download COMPLETE for F.US.EPH17. Completion time: 1s. Unique request ID: 2 | 2016-12-20 15:05:23 Removed historical data download ID 2 | 2016-12-20 15:05:23 HD Request # 4 | Downloading Intraday chart data for F.US.ENQH17 to the file F.US.ENQH17.scid. Service: cqg | 2016-12-20 15:05:23 HD Request # 4 | Download start date-time: 2016-12-20 15:04:09.000 | 2016-12-20 15:05:23 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2016-12-20 15:05:23 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-12-20 15:05:23 Socket (6) | Connected. | 2016-12-20 15:05:23 HD Request # 4 | Setting DTC encoding to Binary VLS | 2016-12-20 15:05:23 HD Request # 4 | Sending historical data logon request message. | 2016-12-20 15:05:23 HD Request # 4 | Requesting Intraday data. Start date-time: 2016-12-20 15:04:09. Record interval: 0. Symbol: F.US.ENQH17 | 2016-12-20 15:05:23 Socket (6) | Shutdown and closed. | 2016-12-20 15:05:23 The network socket for historical data has been closed. | 2016-12-20 15:05:23 HD Request # 4 | Historical data for F.US.ENQH17 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-12-20 15:05:23 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.ENQH17 | 2016-12-20 15:05:23 HD Request # 4 | Intraday download COMPLETE for F.US.ENQH17. Completion time: 0s. Unique request ID: 3 | 2016-12-20 15:05:23 Removed historical data download ID 3 | 2016-12-20 15:05:23 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-12-20 15:05:25 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-12-20 15:05:25 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-12-20 15:05:25 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-12-20 15:05:25 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-12-20 15:05:26 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-12-20 15:05:26 socket (7) | Connected. | 2016-12-20 15:05:26 socket (7) | Starting TLS 1.2 connection. | 2016-12-20 15:05:26 socket (7) | SSL connection established. | 2016-12-20 15:05:26 CQG FIX: Sending the Logon message. | 2016-12-20 15:05:26 CQG FIX Trading | Connected to trading server. | 2016-12-20 15:05:26 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-12-20 15:05:26 CQG WebAPI | Connecting to websocket server. | 2016-12-20 15:05:26 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35. | 2016-12-20 15:05:26 CQG FIX | FCM name: AMP | 2016-12-20 15:05:26 CQG WebAPI websocket (8) | Connected. | 2016-12-20 15:05:26 CQG WebAPI websocket (8) | Starting SSL 3/2 connection. | 2016-12-20 15:05:26 CQG WebAPI websocket (8) | SSL connection established. | 2016-12-20 15:05:26 CQG WebAPI | Opening websocket. | 2016-12-20 15:05:26 CQG WebAPI | Sending websocket handshake. | 2016-12-20 15:05:26 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-12-20 15:05:26 CQG WebAPI | Web socket state is now open. | 2016-12-20 15:05:26 CQG FIX Trading | Websocket connected. | 2016-12-20 15:05:26 CQG FIX Trading | Sending market data logon message. | 2016-12-20 15:05:26 CQG FIX Trading | Logon successful. Session Token = gp3EHnj6cbMOwMPqWV7xgexgTzV02nTq6rleByfX+qw | 2016-12-20 15:05:26 CQG FIX Trading | Connected to data and trading server. | 2016-12-20 15:05:26 CQG FIX Trading | Starting real-time market data updates for: F.US.DDH17. ID: 1 | 2016-12-20 15:05:26 CQG FIX Trading | Sending symbol resolution request for F.US.DDH17. ID: 964116 | 2016-12-20 15:05:26 CQG FIX Trading | Requesting security definition data for: F.US.DDH17. ID: 1 | 2016-12-20 15:05:26 Intraday data recording state for symbol F.US.DDH17 is set to download 'Pending'. | 2016-12-20 15:05:26 Market data subscription status is not known while delaying historical data download for symbol: F.US.DDH17 | 2016-12-20 15:05:26 Delaying start of download for F.US.DDH17 | 2016-12-20 15:05:26 CQG FIX Trading | Received symbol resolution report for symbol F.US.DDH7. Search Symbol: F.US.DDH17. Request ID: 964116. Contract ID: 1. | 2016-12-20 15:05:26 CQG FIX Trading | Requesting market data for F.US.DDH17 | 2016-12-20 15:05:26 CQG FIX Trading | Starting real-time market data updates for: F.US.EPH17. ID: 2 | 2016-12-20 15:05:26 CQG FIX Trading | Sending symbol resolution request for F.US.EPH17. ID: 964117 | 2016-12-20 15:05:26 CQG FIX Trading | Requesting security definition data for: F.US.EPH17. ID: 2 | 2016-12-20 15:05:26 Intraday data recording state for symbol F.US.EPH17 is set to download 'Pending'. | 2016-12-20 15:05:26 Market data subscription status is not known while delaying historical data download for symbol: F.US.DDH17 | 2016-12-20 15:05:26 CQG FIX Trading | Starting real-time market data updates for: F.US.ENQH17. ID: 3 | 2016-12-20 15:05:26 CQG FIX Trading | Sending symbol resolution request for F.US.ENQH17. ID: 964118 | 2016-12-20 15:05:26 CQG FIX Trading | Requesting security definition data for: F.US.ENQH17. ID: 3 | 2016-12-20 15:05:26 Intraday data recording state for symbol F.US.ENQH17 is set to download 'Pending'. | 2016-12-20 15:05:26 Delaying start of download for F.US.DDH17 | 2016-12-20 15:05:26 CQG FIX Trading | Starting real-time market data updates for: F.US.CLEF17. ID: 4 | 2016-12-20 15:05:26 CQG FIX Trading | Sending symbol resolution request for F.US.CLEF17. ID: 964119 | 2016-12-20 15:05:26 CQG FIX Trading | Requesting security definition data for: F.US.CLEF17. ID: 4 | 2016-12-20 15:05:26 CQG FIX Trading | Starting real-time market data updates for: F.US.GCEG17. ID: 5 | 2016-12-20 15:05:26 CQG FIX Trading | Sending symbol resolution request for F.US.GCEG17. ID: 964120 | 2016-12-20 15:05:26 CQG FIX Trading | Requesting security definition data for: F.US.GCEG17. ID: 5 | 2016-12-20 15:05:26 CQG FIX Trading | Starting real-time market data updates for: F.US.EU6H17. ID: 6 | 2016-12-20 15:05:26 CQG FIX Trading | Sending symbol resolution request for F.US.EU6H17. ID: 964121 | 2016-12-20 15:05:26 CQG FIX Trading | Requesting security definition data for: F.US.EU6H17. ID: 6 | 2016-12-20 15:05:26 CQG FIX Trading | Received symbol resolution report for symbol F.US.EPH7. Search Symbol: F.US.EPH17. Request ID: 964117. Contract ID: 2. | 2016-12-20 15:05:26 CQG FIX Trading | Requesting market data for F.US.EPH17 | 2016-12-20 15:05:26 CQG FIX Trading | Received symbol resolution report for symbol F.US.ENQH7. Search Symbol: F.US.ENQH17. Request ID: 964118. Contract ID: 3. | 2016-12-20 15:05:26 CQG FIX Trading | Requesting market data for F.US.ENQH17 | 2016-12-20 15:05:26 CQG FIX Trading | Received symbol resolution report for symbol F.US.CLEF7. Search Symbol: F.US.CLEF17. Request ID: 964119. Contract ID: 4. | 2016-12-20 15:05:26 CQG FIX Trading | Requesting market data for F.US.CLEF17 | 2016-12-20 15:05:26 CQG FIX Trading | Received symbol resolution report for symbol F.US.GCEG7. Search Symbol: F.US.GCEG17. Request ID: 964120. Contract ID: 5. | 2016-12-20 15:05:26 CQG FIX Trading | Requesting market data for F.US.GCEG17 | 2016-12-20 15:05:26 CQG FIX Trading | Received symbol resolution report for symbol F.US.EU6H7. Search Symbol: F.US.EU6H17. Request ID: 964121. Contract ID: 6. | 2016-12-20 15:05:26 CQG FIX Trading | Requesting market data for F.US.EU6H17 | 2016-12-20 15:05:26 HD Request # 5 | Downloading Intraday chart data for F.US.DDH17 to the file F.US.DDH17.scid. Service: cqg | 2016-12-20 15:05:31 HD Request # 5 | Download start date-time: 2016-12-20 15:03:46.000 | 2016-12-20 15:05:31 HD Request # 5 | Using server: ds3.sierracharts.com port 10149 | 2016-12-20 15:05:31 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.42. | 2016-12-20 15:05:31 Socket (9) | Connected. | 2016-12-20 15:05:31 HD Request # 5 | Setting DTC encoding to Binary VLS | 2016-12-20 15:05:31 HD Request # 5 | Sending historical data logon request message. | 2016-12-20 15:05:31 HD Request # 5 | Requesting Intraday data. Start date-time: 2016-12-20 15:03:46. Record interval: 0. Symbol: F.US.DDH17 | 2016-12-20 15:05:31 HD Request # 5 | Decompressing data. | 2016-12-20 15:05:32 HD Request # 5 | Receiving Intraday data for F.US.DDH17 starting at 2016-12-20 15:04:23 | 2016-12-20 15:05:32 HD Request # 5 | Timestamp of first Intraday data file record written: 2016-12-20 15:04:23 | 2016-12-20 15:05:32 Socket (9) | Shutdown and closed. | 2016-12-20 15:05:32 The network socket for historical data has been closed. | 2016-12-20 15:05:32 HD Request # 5 | Received 6 records from 2016-12-20 15:04:23 to 2016-12-20 15:05:11 (48.0 seconds) and wrote 6 records for F.US.DDH17 | 2016-12-20 15:05:32 HD Request # 5 | Intraday download COMPLETE for F.US.DDH17. Completion time: 0s. Unique request ID: 4 | 2016-12-20 15:05:32 Removed historical data download ID 4 | 2016-12-20 15:05:32 Real-time Intraday chart data file updates started for F.US.DDH17 | 2016-12-20 15:05:32 Intraday chart data file opened for F.US.DDH17 | 2016-12-20 15:05:32 HD Request # 6 | Downloading Intraday chart data for F.US.EPH17 to the file F.US.EPH17.scid. Service: cqg | 2016-12-20 15:05:32 HD Request # 6 | Download start date-time: 2016-12-20 15:04:15.000 | 2016-12-20 15:05:32 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2016-12-20 15:05:32 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-12-20 15:05:32 Socket (10) | Connected. | 2016-12-20 15:05:32 HD Request # 6 | Setting DTC encoding to Binary VLS | 2016-12-20 15:05:32 HD Request # 6 | Sending historical data logon request message. | 2016-12-20 15:05:32 HD Request # 6 | Requesting Intraday data. Start date-time: 2016-12-20 15:04:15. Record interval: 0. Symbol: F.US.EPH17 | 2016-12-20 15:05:32 HD Request # 6 | Decompressing data. | 2016-12-20 15:05:32 HD Request # 6 | Receiving Intraday data for F.US.EPH17 starting at 2016-12-20 15:04:15 | 2016-12-20 15:05:32 HD Request # 6 | Timestamp of first Intraday data file record written: 2016-12-20 15:04:15 | 2016-12-20 15:05:32 Socket (10) | Shutdown and closed. | 2016-12-20 15:05:32 The network socket for historical data has been closed. | 2016-12-20 15:05:32 HD Request # 6 | Received 449 records from 2016-12-20 15:04:15 to 2016-12-20 15:05:28 (73.0 seconds) and wrote 448 records for F.US.EPH17 | 2016-12-20 15:05:32 Added 2 Time and Sales records to Intraday data file for F.US.EPH17 after download. | 2016-12-20 15:05:32 HD Request # 6 | Intraday download COMPLETE for F.US.EPH17. Completion time: 0s. Unique request ID: 5 | 2016-12-20 15:05:32 Removed historical data download ID 5 | 2016-12-20 15:05:32 Real-time Intraday chart data file updates started for F.US.EPH17 | 2016-12-20 15:05:32 Intraday chart data file opened for F.US.EPH17 | 2016-12-20 15:05:32 HD Request # 7 | Downloading Intraday chart data for F.US.ENQH17 to the file F.US.ENQH17.scid. Service: cqg | 2016-12-20 15:05:32 HD Request # 7 | Download start date-time: 2016-12-20 15:04:09.000 | 2016-12-20 15:05:32 HD Request # 7 | Using server: ds3.sierracharts.com port 10149 | 2016-12-20 15:05:32 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.42. | 2016-12-20 15:05:32 Socket (11) | Connected. | 2016-12-20 15:05:32 HD Request # 7 | Setting DTC encoding to Binary VLS | 2016-12-20 15:05:32 HD Request # 7 | Sending historical data logon request message. | 2016-12-20 15:05:32 HD Request # 7 | Requesting Intraday data. Start date-time: 2016-12-20 15:04:09. Record interval: 0. Symbol: F.US.ENQH17 | 2016-12-20 15:05:32 HD Request # 7 | Decompressing data. | 2016-12-20 15:05:32 HD Request # 7 | Receiving Intraday data for F.US.ENQH17 starting at 2016-12-20 15:04:09 | 2016-12-20 15:05:32 HD Request # 7 | Timestamp of first Intraday data file record written: 2016-12-20 15:04:15 | 2016-12-20 15:05:32 Socket (11) | Shutdown and closed. | 2016-12-20 15:05:32 The network socket for historical data has been closed. | 2016-12-20 15:05:32 HD Request # 7 | Received 94 records from 2016-12-20 15:04:09 to 2016-12-20 15:05:23 (74.0 seconds) and wrote 92 records for F.US.ENQH17 | 2016-12-20 15:05:32 HD Request # 7 | Intraday download COMPLETE for F.US.ENQH17. Completion time: 0s. Unique request ID: 6 | 2016-12-20 15:05:32 Removed historical data download ID 6 | 2016-12-20 15:05:32 Real-time Intraday chart data file updates started for F.US.ENQH17 | 2016-12-20 15:05:32 Intraday chart data file opened for F.US.ENQH17 | 2016-12-20 15:05:32 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPH17.scid | 2016-12-20 15:05:39 Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQH17.scid | 2016-12-20 15:05:39 Opened cached Intraday file: C:\SierraChart\Data\F.US.DDH17.scid | 2016-12-20 15:05:49 |
| [2016-12-20 20:33:05] |
| User96296 - Posts: 28 |
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This might help. Output error messages from C++ 2010 Express Build: My exact same cpp build are successful with SierraChart v1488. But fails with SC v1500:
Date Time Of Last Edit: 2016-12-20 21:35:48
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| [2016-12-20 21:35:34] |
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The build output has been removed. This is unrelated to this thread. This must be a separate Support Board request. Also, it is impossible for us to help with this, unless we are provided a single and simple source code file that you are compiling and only if you are compiling from the Build Custom Studies window from within Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-21 18:44:31] |
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As we previously said, the Trade DOM Session Times will need to be set to the full 24 hours. If you want to have a Volume Profile that is only for the day session, then set this Input: http://www.sierrachart.com/index.php?page=doc/VolumeByPrice.php#Input_VolumeGraphPeriodType to One Period from Start Time to End Time. And set the Start Time and End Time Inputs with the study as appropriate. For this to work properly you will need to install the latest version of Sierra Chart. Here are instructions: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-23 16:37:56] |
| Dmac - Posts: 25 |
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Excellent, thank you. Just renewed Sierra for another 12 months!
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| [2016-12-23 16:58:15] |
| Dmac - Posts: 25 |
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A little glitch with the latest version of Sierra, at least for me: My trade windows are detached from my DOMs and when I try to use the drop down menus on the trade window, the menu list actually appears within my DOM, not within my Trade window.
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| [2016-12-23 19:07:49] |
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Specifically what menu are you referring to? Are you referring to the menu that displays when you press the M button on the Trade Window? Nothing has changed with this and we have no other reports of a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-23 19:22:09] |
| Dmac - Posts: 25 |
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It's happening with any pulldown menu on the trade window. For example, take the attached image, notice the trade window bottom right, with my mouse pointer at the trade type pulldown where it says Limit Then look at the top left of the photo, that's where the actual dropdown menu is appearing. To make a change, I need to bring my mouse to top left menu.
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| IMG_0321 (1).JPG / V - Attached On 2016-12-23 19:14:55 UTC - Size: 2.87 MB - 276 views |
| [2016-12-23 19:41:05] |
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This must be an operating system level problem. We have never seen anything like this before. We recommend restarting your computer. There is no ability for an application program to cause that kind of behavior. It can only be happening within Windows. Let us know if restarting the computer resolves this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-23 19:42:42
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| [2016-12-23 20:08:51] |
| Dmac - Posts: 25 |
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I restarted the computer. Menus are still acting this way.
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| [2016-12-23 20:18:23] |
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This does not make any sense to us. We have never seen anything like this before. We would not even know how to even cause this behavior and it is not even possible to directly cause this. We do not have any other reports of this. At this point in time we do not know what to say about this. What we want you to do is to go back to version 1491 by following the instructions here: http://www.sierrachart.com/index.php?page=doc/download.php#Rollback And let us know if you still see this. For the record, we have absolutely have never seen anything like this before and it utterly makes no sense to us. It is very very puzzling. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-25 11:13:50] |
| Dmac - Posts: 25 |
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No, unfortunately installing 1491 and restarting my computer a few times did not correct the issue. It did reset my DOM settings. I went back to version 1500 and will live with the menu quirks. They were not present prior to installing the latest version on 12-23.
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| [2016-12-26 17:41:45] |
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If you are noticing the problem with earlier versions and did not previously, then certainly it is not a problem with Sierra Chart. And we do not see how it could be anyway. This must be some system issue. Possibly due to a video driver. We do not know. It is also not possible for Sierra Chart to do anything to trigger the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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