Support Board
Date/Time: Sat, 11 Jan 2025 16:56:13 +0000
Historical Data Download Failed
View Count: 2136
| [2016-12-08 15:42:01] |
| User18210 - Posts: 6 |
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In sierrachart not work historical data after your open sierrachart in my chart gaps. http://www.sierrachart.com/image.php?Image=1481211558743.png Reading Internal Order ID file. | 2016-12-08 15:12:21 Reading Trade Orders file. | 2016-12-08 15:12:21 Reading Trade Positions file. | 2016-12-08 15:12:21 Software version: 1495 | 2016-12-08 15:12:21 Uses New Spreadsheets | 2016-12-08 15:12:21 Usage end date: 2017-07-11 | 2016-12-08 15:12:21 Enabled for: Advanced Features. | 2016-12-08 15:12:21 Enabled for: Sierra Chart Historical Data Service. | 2016-12-08 15:12:21 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-12-08 15:12:21 Current selected Data/Trading service: SC Data - All Services | 2016-12-08 15:12:21 Chart Update Interval: 500 | 2016-12-08 15:12:21 Time Zone: +00:00:00 (UTC+00) | 2016-12-08 15:12:21 2016-12-08 16:12:52 Local computer time | 2016-12-08 15:12:21 2016-12-08 15:12:52 Local computer time in UTC | 2016-12-08 15:12:21 2016-12-08 15:12:52 Local computer time in SC Time Zone | 2016-12-08 15:12:21 2016-12-08 15:12:50 Server time in UTC | 2016-12-08 15:12:21 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-12-08 15:12:21 Program path: C:\SierraChart 2\ | 2016-12-08 15:12:21 Data Files path: C:\SierraChart 2\Data\ | 2016-12-08 15:12:21 OS Version Number: 6.1 | 2016-12-08 15:12:21 Locale Setting: C | 2016-12-08 15:12:21 Checking for new symbol settings for scdataallservices | 2016-12-08 15:12:21 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-12-08 15:12:21 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-12-08 15:12:21 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-12-08 15:12:21 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-12-08 15:12:21 Requesting symbol settings for scdataallservices. Overwrite = on. | 2016-12-08 15:12:56 SC Data - All Services | Connected to data server. | 2016-12-08 15:12:57 Symbol settings received. | 2016-12-08 15:13:01 Processed 5195 symbol settings. | 2016-12-08 15:13:01 It is recommended to reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed' | 2016-12-08 15:13:01 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-12-08 15:13:05 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-12-08 15:13:05 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-12-08 15:13:05 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-12-08 15:13:05 RJZ16 1 Min #1 | Reloading chart. | 2016-12-08 16:16:24 RJZ16 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart 2\Data\RJZ16.scid | 2016-12-08 16:16:24 SC Data - All Services | Starting real-time market data updates for: RJZ16. ID: 1 | 2016-12-08 16:16:24 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: RJZ16 | 2016-12-08 16:16:24 SC Data - All Services | Requesting security definition data for: RJZ16. ID: 1 | 2016-12-08 16:16:24 Intraday data recording state for symbol RJZ16 is set to download 'Pending'. | 2016-12-08 16:16:24 Delaying start of download for RJZ16 | 2016-12-08 16:16:24 HD Request # 2 | Downloading Intraday chart data for RJZ16 to the file RJZ16.scid. Service: ice.us | 2016-12-08 16:16:29 Compressing file: C:\SierraChart 2\Data\RJZ16.scid. This may take a while. | 2016-12-08 16:16:29 HD Request # 2 | Download start date-time: 2016-06-05 17:16:29.000 | 2016-12-08 16:16:29 HD Request # 2 | Using server: ds6.sierracharts.com port 10149 | 2016-12-08 16:16:29 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-12-08 16:16:29 Socket (5) | Connected. | 2016-12-08 16:16:30 HD Request # 2 | Setting DTC encoding to Binary VLS | 2016-12-08 16:16:30 HD Request # 2 | Sending historical data logon request message. | 2016-12-08 16:16:30 HD Request # 2 | Requesting Intraday data. Start date-time: 2016-06-05 17:16:29. Record interval: 0. Symbol: RJZ16 | 2016-12-08 16:16:30 HD Request # 2 | Decompressing data. | 2016-12-08 16:16:30 HD Request # 2 | Receiving Intraday data for RJZ16 starting at 2016-06-06 15:53:12 | 2016-12-08 16:16:30 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-06-06 15:53:12 | 2016-12-08 16:16:30 Socket (5) | Shutdown and closed. | 2016-12-08 16:16:55 The network socket for historical data has been closed. | 2016-12-08 16:16:55 HD Request # 2 | Received 4817501 records from 2016-06-06 15:53:12 to 2016-12-08 16:01:28 (185.0 days) and wrote 4817501 records for RJZ16 | 2016-12-08 16:16:55 HD Request # 2 | Intraday download COMPLETE for RJZ16. Completion time: 25s. Unique request ID: 1 | 2016-12-08 16:16:55 Removed historical data download ID 1 | 2016-12-08 16:16:55 Real-time Intraday chart data file updates started for RJZ16 | 2016-12-08 16:16:55 Intraday chart data file opened for RJZ16 | 2016-12-08 16:16:55 SC Data - All Services | Disconnected. | 2016-12-08 16:17:36 SC Data - All Services | Disconnected. | 2016-12-08 16:17:36 Checking for new symbol settings for rim | 2016-12-08 16:17:36 Current selected Data/Trading service: Rithmic Trading | 2016-12-08 16:17:36 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-08 16:17:36 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-12-08 16:17:36 HTTPS connection to www.sierrachart.com:443 (7) | Connected. | 2016-12-08 16:17:36 HTTPS connection to www.sierrachart.com:443 (7) | Starting TLS 1.2 connection. | 2016-12-08 16:17:36 HTTPS connection to www.sierrachart.com:443 (7) | SSL connection established. | 2016-12-08 16:17:36 Requesting symbol settings for rim. Overwrite = on. | 2016-12-08 16:17:36 Symbol settings received. | 2016-12-08 16:17:36 Processed 780 symbol settings. | 2016-12-08 16:17:36 Rithmic Trading | Port for executable: 49382 | 2016-12-08 16:17:38 Listening socket (616), port 49382 | Closed. | 2016-12-08 16:17:38 Rithmic Trading | Starting server: C:\SierraChart 2\Rim\DTCBridge.exe | 2016-12-08 16:17:38 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49382 | 2016-12-08 16:17:40 Socket (8) | Connected. | 2016-12-08 16:17:40 Rithmic Trading | Connected to server. | 2016-12-08 16:17:40 Rithmic Trading | Sending Encoding Request to server | 2016-12-08 16:17:40 Rithmic Trading | Setting DTC encoding to Binary VLS | 2016-12-08 16:17:40 Rithmic Trading | Sending logon request message. | 2016-12-08 16:17:40 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-12-08 16:17:40 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart 2\Rim\Rithmic.log | 2016-12-08 16:17:40 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-12-08 16:17:40 HTTPS connection to www.sierrachart.com:443 (7) | SSL connection closed by remote side. | 2016-12-08 16:17:41 HTTPS connection to www.sierrachart.com:443 (7) | Connection gracefully closed by remote side. | 2016-12-08 16:17:41 HTTPS connection to www.sierrachart.com:443 (7) | SSL object has been freed. SSL state is now disconnected. | 2016-12-08 16:17:41 HTTPS connection to www.sierrachart.com:443 (7) | Shutdown and closed. | 2016-12-08 16:17:41 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-12-08 16:17:41 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-12-08 16:17:42 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2016-12-08 16:17:42 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2016-12-08 16:17:42 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2016-12-08 16:17:44 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2016-12-08 16:17:44 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2016-12-08 16:17:45 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2016-12-08 16:17:45 Rithmic Trading | Received logon response. | 2016-12-08 16:17:45 Rithmic Trading | Server Name: SC DTC Bridge. | 2016-12-08 16:17:45 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-12-08 16:17:45 Rithmic Trading | Successfully connected. IB='PatelFutures'. | 2016-12-08 16:17:45 Rithmic Trading | Trading is supported. | 2016-12-08 16:17:45 Rithmic Trading | Order cancel and replace is supported. | 2016-12-08 16:17:45 Rithmic Trading | OCO Orders supported. | 2016-12-08 16:17:45 Rithmic Trading | Connected to data and trading server. | 2016-12-08 16:17:45 TF FMZ0016!-NYBOT 1 Min #1 | Reloading chart. | 2016-12-08 16:18:03 TF FMZ0016!-NYBOT 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart 2\Data\TF FMZ0016!-NYBOT.scid | 2016-12-08 16:18:03 Rithmic Trading | Starting real-time market data updates for: TF FMZ0016!-NYBOT. ID: 1 | 2016-12-08 16:18:04 Rithmic Trading | Requesting security definition data for: TF FMZ0016!-NYBOT. ID: 1 | 2016-12-08 16:18:04 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: TF FMZ0016!-NYBOT | 2016-12-08 16:18:04 Intraday data recording state for symbol TF FMZ0016!-NYBOT is set to download 'Pending'. | 2016-12-08 16:18:04 Market data subscription status is not known while delaying historical data download for symbol: TF FMZ0016!-NYBOT | 2016-12-08 16:18:04 Delaying start of download for TF FMZ0016!-NYBOT | 2016-12-08 16:18:04 Delaying start of download for TF FMZ0016!-NYBOT | 2016-12-08 16:18:05 HD Request # 3 | Downloading Intraday chart data for TF FMZ0016!-NYBOT to the file TF FMZ0016!-NYBOT.scid. Service: ice.us | 2016-12-08 16:18:09 Compressing file: C:\SierraChart 2\Data\TF FMZ0016!-NYBOT.scid. This may take a while. | 2016-12-08 16:18:09 HD Request # 3 | Download start date-time: 2016-06-05 17:18:09.000 | 2016-12-08 16:18:09 HD Request # 3 | Using server: ds1.sierracharts.com port 10149 | 2016-12-08 16:18:09 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-12-08 16:18:09 Socket (9) | Connected. | 2016-12-08 16:18:09 HD Request # 3 | Setting DTC encoding to Binary VLS | 2016-12-08 16:18:09 HD Request # 3 | Sending historical data logon request message. | 2016-12-08 16:18:09 HD Request # 3 | Requesting Intraday data. Start date-time: 2016-06-05 17:18:09. Record interval: 1. Symbol: RJZ16 | 2016-12-08 16:18:09 HD Request # 3 | Decompressing data. | 2016-12-08 16:18:09 HD Request # 3 | Receiving Intraday data for TF FMZ0016!-NYBOT starting at 2016-06-06 15:53:12 | 2016-12-08 16:18:10 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-06-06 15:53:12 | 2016-12-08 16:18:10 Socket (9) | Shutdown and closed. | 2016-12-08 16:18:25 The network socket for historical data has been closed. | 2016-12-08 16:18:25 HD Request # 3 | Received 954859 records from 2016-06-06 15:53:12 to 2016-12-08 16:03:06 (185.0 days) and wrote 954859 records for TF FMZ0016!-NYBOT | 2016-12-08 16:18:25 HD Request # 3 | Intraday download COMPLETE for TF FMZ0016!-NYBOT. Completion time: 15s. Unique request ID: 2 | 2016-12-08 16:18:25 Removed historical data download ID 2 | 2016-12-08 16:18:25 Real-time Intraday chart data file updates started for TF FMZ0016!-NYBOT | 2016-12-08 16:18:25 Intraday chart data file opened for TF FMZ0016!-NYBOT | 2016-12-08 16:18:25 Rithmic Trading | Using primary service for historical data for TF FMZ0016!-NYBOT | 2016-12-08 16:18:25 Intraday data recording state for symbol TF FMZ0016!-NYBOT is set to download 'Pending'. | 2016-12-08 16:18:25 HD Request # 4 | Downloading Intraday chart data for TF FMZ0016!-NYBOT to the file TF FMZ0016!-NYBOT.scid. Service: rim | 2016-12-08 16:18:25 HD Request # 4 | Download start date-time: 2016-12-08 16:03:06.000 | 2016-12-08 16:18:25 HD Request # 4 | Sending historical data request. Start date-time: 2016-12-08 16:03:06. Record interval: 0. Symbol: TF FMZ0016!-NYBOT | 2016-12-08 16:18:25 Rithmic Trading | Message from server: Setting record interval to 1 Minute for spreads and options. | 2016-12-08 16:18:25 Rithmic Trading | Message from server: Requesting historical Minute data. | 2016-12-08 16:18:25 HD Request # 4 | Error downloading historical Intraday data for TF FMZ0016!-NYBOT. Error downloading historical Minute data. Error: bad input | 2016-12-08 16:18:25 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TF FMZ0016!-NYBOT | 2016-12-08 16:18:25 HD Request # 4 | Receiving Intraday data for TF FMZ0016!-NYBOT starting at 2016-12-08 16:18:04 | 2016-12-08 16:18:25 HD Request # 4 | Timestamp of first Intraday data file record written: 2016-12-08 16:18:04 | 2016-12-08 16:18:25 Added 28 Time and Sales records to Intraday data file for TF FMZ0016!-NYBOT after download. | 2016-12-08 16:18:25 HD Request # 4 | Intraday download COMPLETE for TF FMZ0016!-NYBOT. Completion time: 1s. Unique request ID: 3 | 2016-12-08 16:18:25 Removed historical data download ID 3 | 2016-12-08 16:18:25 Real-time Intraday chart data file updates started for TF FMZ0016!-NYBOT | 2016-12-08 16:18:25 Intraday chart data file opened for TF FMZ0016!-NYBOT | 2016-12-08 16:18:25 Opened cached Intraday file: C:\SierraChart 2\Data\TF FMZ0016!-NYBOT.scid | 2016-12-08 16:18:27 |
| [2016-12-08 20:16:28] |
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This is the problem: HD Request # 4 | Error downloading historical Intraday data for TF FMZ0016!-NYBOT. Error downloading historical Minute data. Error: bad input | 2016-12-08 16:18:25
This issue will be resolved in the next release of Sierra Chart coming out by tomorrow morning. At that time update following these instructions: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate And follow the instructions here to re-download the missing data: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart We also recommend using CQG or CTS instead of Rithmic: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php http://www.sierrachart.com/index.php?page=doc/CTS_T4.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-09 18:35:01] |
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The issue is now resolved. Update following these instructions: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate To make sure you get the latest version use Help >> Download Prerelease. And follow the instructions here to re-download the missing data: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-12 17:59:43] |
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At the time we posted the prior message, the newest Rithmic bridge program was not released. It has now been released. Update again with Help >> Download Prerelease and the problem will be resolved. Re-download the data in the affected charts with Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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