Support Board
Date/Time: Sat, 11 Jan 2025 14:46:43 +0000
Notification on Data Disconnect
View Count: 1097
| [2016-12-07 15:19:38] |
| sellis67 - Posts: 105 |
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Is there any way I can get a notification, via email or text, when my system gets disconnected from data? I'm losing trades because I wake up in the morning and the data was disconnected. Also is there a way to see how or when or why the data was disconnected? I'm trying to trouble shoot the problem.
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| [2016-12-07 20:28:48] |
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First, make sure that Global Settings >>Data/Trade Service Settings >> Reconnect on Failure is enabled. The Message Log Will give you the reason for the disconnection: http://www.sierrachart.com/index.php?page=doc/MessageLog.html You can set Alerts including email alerts for data feed disconnections. Refer to: http://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#ServerConnectedAlert Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-07 21:59:29] |
| sellis67 - Posts: 105 |
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Reading Internal Order ID file. | 2016-12-05 18:47:37 Reading Trade Orders file. | 2016-12-05 18:47:37 Reading Trade Positions file. | 2016-12-05 18:47:37 Software version: 1490 | 2016-12-05 18:47:37 Uses New Spreadsheets | 2016-12-05 18:47:37 Enabled for: Advanced Features. | 2016-12-05 18:47:37 Enabled for: Advanced Features 2. | 2016-12-05 18:47:37 Enabled for: Sierra Chart Historical Data Service. | 2016-12-05 18:47:37 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-12-05 18:47:37 Current selected Data/Trading service: TransAct Trading | 2016-12-05 18:47:37 Chart Update Interval: 500 | 2016-12-05 18:47:37 Service username command line set: TG*** | 2016-12-05 18:47:37 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-12-05 18:47:37 2016-12-05 20:47:41 Local computer time | 2016-12-05 18:47:37 2016-12-06 02:47:41 Local computer time in UTC | 2016-12-05 18:47:37 2016-12-05 18:47:41 Local computer time in SC Time Zone | 2016-12-05 18:47:37 2016-12-06 02:47:40 Server time in UTC | 2016-12-05 18:47:37 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-12-05 18:47:37 Program path: C:\SierraChart\SierraChartTransActMA\ | 2016-12-05 18:47:37 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2016-12-05 18:47:37 OS Version Number: 6.2 | 2016-12-05 18:47:37 Locale Setting: C | 2016-12-05 18:47:37 TransAct Trading | Market data feed reported to be lost. | 2016-12-06 22:29:08 Socket (888) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2016-12-06 22:29:08 Socket (888) | Shutdown and closed. | 2016-12-06 22:29:08 Connection to the external service has been lost. | 2016-12-06 22:29:08 TransAct Trading | Disconnected. | 2016-12-06 22:29:08 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 22:29:08 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2016-12-06 22:29:13 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-12-06 22:29:17 Socket (995) | Connected. | 2016-12-06 22:29:17 TransAct Trading | Connected to server. | 2016-12-06 22:29:17 TransAct Trading | Sending logon request message. | 2016-12-06 22:29:17 TransAct Trading | Received logon response. | 2016-12-06 22:30:17 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/. | 2016-12-06 22:30:17 TransAct Trading | Server protocol version: 4. Client protocol version: 7 | 2016-12-06 22:30:17 TransAct Trading | Logon error received from server: Error | 2016-12-06 22:30:17 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 22:30:17 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 22:30:17 Socket (995) | Shutdown and closed. | 2016-12-06 22:30:17 TransAct Trading | Disconnected. | 2016-12-06 22:30:17 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 22:30:17 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2016-12-06 22:30:22 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-12-06 22:30:24 Socket (997) | Connected. | 2016-12-06 22:30:24 TransAct Trading | Connected to server. | 2016-12-06 22:30:24 TransAct Trading | Sending logon request message. | 2016-12-06 22:30:24 TransAct Trading | Received logon response. | 2016-12-06 22:31:24 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/. | 2016-12-06 22:31:24 TransAct Trading | Server protocol version: 4. Client protocol version: 7 | 2016-12-06 22:31:24 TransAct Trading | Logon error received from server: Error | 2016-12-06 22:31:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-12-06 22:31:24 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-12-06 22:31:24 Socket (997) | Shutdown and closed. | 2016-12-06 22:31:24 TransAct Trading | Disconnected. | 2016-12-06 22:31:24 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 22:31:24 Date Time Of Last Edit: 2016-12-08 01:19:16
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| [2016-12-07 22:01:16] |
| sellis67 - Posts: 105 |
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Looking for a reason for the data disconnect at 22:30 on Dec 7. Did it happen on TransAct Futures end or on the end user's computer? Trying to troubleshoot where the problem is so we can fix it. Thanks.
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| [2016-12-07 22:42:48] |
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these are the relevant messages: TransAct Trading | Market data feed reported to be lost. | 2016-12-06 22:29:08 Socket (888) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2016-12-06 22:29:08 Socket (888) | Shutdown and closed. | 2016-12-06 22:29:08 Connection to the external service has been lost. | 2016-12-06 22:29:08 TransAct Trading | Disconnected. | 2016-12-06 22:29:08 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-12-06 22:29:08 TransAct Trading | Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2016-12-06 22:29:13 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-12-06 22:29:17 Socket (995) | Connected. | 2016-12-06 22:29:17 TransAct Trading | Connected to server. | 2016-12-06 22:29:17 TransAct Trading | Sending logon request message. | 2016-12-06 22:29:17 TransAct Trading | Received logon response. | 2016-12-06 22:30:17 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/. | 2016-12-06 22:30:17 TransAct Trading | Server protocol version: 4. Client protocol version: 7 | 2016-12-06 22:30:17 TransAct Trading | Logon error received from server: Error | 2016-12-06 22:30:17 You need to ask TransAct about this. There is some connection problem to the Transact system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-08 00:48:10] |
| sellis67 - Posts: 105 |
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ok it's definitely not the end user's computer?
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| [2016-12-08 01:19:38] |
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We do not know the answer to this question.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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