Support Board
Date/Time: Sat, 11 Jan 2025 13:09:39 +0000
trial cancellation and refund
View Count: 1008
| [2016-11-23 10:58:14] |
| User664672 - Posts: 10 |
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Hi, My trial has come to an end and I do not want to carry on with any further subscription. Please could you let me know how I get the money you have debited from me back in my bank account as I cannot see on your support pages how it is returned. Many thanks. |
| [2016-11-23 14:07:16] |
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We will issue you a refund today. If there any technical problems or questions you had, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-23 14:07:41
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| [2016-11-23 23:01:11] |
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The refunds have been done. But if you could let us know if you had some technical problem which led to the reason requesting a refund, we would appreciate knowing so we can help you through that if possible.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-24 08:29:28] |
| User664672 - Posts: 10 |
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I've had problems getting the payment over so I wanted to get everything refunded and start again. now your payment sysem has declined me. please can you get this sorted. thanks |
| [2016-11-24 10:32:26] |
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We think the payment amount is too large. Make it a smaller amount or use the PayPal option. Also give us about 10 minutes and we will make sure your card is allowed through the Dalpay payment processor. Although we are not sure that will make a difference. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-24 10:33:01
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| [2016-11-30 11:45:39] |
| User664672 - Posts: 10 |
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Hi I have received a refund from the last attempt to install your software, Please could you breakdown all of the payments as I believe the full refund hasn't been added by you. Thanks
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| [2016-11-30 16:46:12] |
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You can view the View Transaction Log and Payment Receipts: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog Note that there were the following non-refundable charges: -5 USD Refund Fee. -5 USD Sierra Chart Real-Time and Historical Exchange Data Feed - Trial Fee -4.50 USD Payment Processing Fee. Sierra Chart Support Date Time Of Last Edit: 2016-11-30 16:46:32
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| [2016-11-30 16:56:14] |
| User664672 - Posts: 10 |
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I ask you to send the money I credited into my balance that didn't show up in my sierra account,i ask you to put it back into my account so I cant resend it back and start again and you charge me 50 used for the privilege. This was a fault your end so look into this.
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| [2016-11-30 18:07:06] |
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The 2 payments you made were added to your Sierra Chart Services Balance. There is a clear record of that on our side. The payments you made made were used to purchase 12 months of service package 5. And refunds you requested were made back to the payment cards. And when that was done, a deduction of those 12 months of service package 5 was also done. Everything was done correctly. And there is a reasonable service fee of 5 USD for the refunds. We do not know where you get 50 USD from. This is just not the case at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-30 18:07:18
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