Support Board
Date/Time: Sat, 11 Jan 2025 12:49:21 +0000
Post From: trial cancellation and refund
| [2016-11-30 18:07:06] |
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The 2 payments you made were added to your Sierra Chart Services Balance. There is a clear record of that on our side. The payments you made made were used to purchase 12 months of service package 5. And refunds you requested were made back to the payment cards. And when that was done, a deduction of those 12 months of service package 5 was also done. Everything was done correctly. And there is a reasonable service fee of 5 USD for the refunds. We do not know where you get 50 USD from. This is just not the case at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-30 18:07:18
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