Support Board
Date/Time: Sat, 11 Jan 2025 09:49:22 +0000
No live update on Sierra
View Count: 851
| [2016-11-08 12:20:43] |
| User231528 - Posts: 4 |
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Hi, I am not getting any updates on my Sierra chart. As you can see below
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Private File Attachment Deleted. |
| [2016-11-08 14:52:10] |
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Provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?l=doc/PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-08 14:52:25
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| [2016-11-08 15:30:37] |
| User231528 - Posts: 4 |
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Reading Internal Order ID file. | 2016-11-08 06:59:25 Reading Trade Orders file. | 2016-11-08 06:59:25 Reading Trade Positions file. | 2016-11-08 06:59:25 Software version: 1481 | 2016-11-08 06:59:25 Uses New Spreadsheets | 2016-11-08 06:59:25 Usage end date: 2016-11-15 | 2016-11-08 06:59:25 Enabled for: Advanced Features. | 2016-11-08 06:59:25 Enabled for: Advanced Features 2. | 2016-11-08 06:59:25 Enabled for: Sierra Chart Historical Data Service. | 2016-11-08 06:59:25 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-11-08 06:59:25 Current selected Data/Trading service: CQG WebAPI | 2016-11-08 06:59:25 Chart Update Interval: 500 | 2016-11-08 06:59:25 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2016-11-08 06:59:25 2016-11-08 06:59:29 Local computer time | 2016-11-08 06:59:25 2016-11-08 06:59:29 Local computer time in UTC | 2016-11-08 06:59:25 2016-11-08 06:59:29 Local computer time in SC Time Zone | 2016-11-08 06:59:25 2016-11-08 06:59:09 Server time in UTC | 2016-11-08 06:59:25 Local computer UTC time and Server UTC time difference: 20 seconds. | 2016-11-08 06:59:25 Program path: C:\SierraChart\ | 2016-11-08 06:59:25 Data Files path: C:\SierraChart\Data\ | 2016-11-08 06:59:25 OS Version Number: 6.1 | 2016-11-08 06:59:25 Locale Setting: C | 2016-11-08 06:59:25 Checking for new symbol settings for cqg | 2016-11-08 06:59:25 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-11-08 06:59:25 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-11-08 06:59:25 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-11-08 06:59:25 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-11-08 06:59:25 Symbol settings are up-to-date for cqg | 2016-11-08 06:59:25 CQG WebAPI | Connecting to market data server demoapi.cqg.com | 2016-11-08 06:59:35 CQG WebAPI | Connecting to websocket server. | 2016-11-08 06:59:35 CQG WebAPI websocket (0) | Resolved address demoapi.cqg.com to IP 208.48.16.32. | 2016-11-08 06:59:35 CQG WebAPI websocket (4) | Connected. | 2016-11-08 06:59:35 CQG WebAPI websocket (4) | Starting SSL 3/2 connection. | 2016-11-08 06:59:35 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-11-08 06:59:35 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-11-08 06:59:35 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-11-08 06:59:35 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-11-08 06:59:35 CQG WebAPI websocket (4) | SSL connection established. | 2016-11-08 06:59:36 CQG WebAPI | Opening websocket. | 2016-11-08 06:59:36 CQG WebAPI | Sending websocket handshake. | 2016-11-08 06:59:36 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-11-08 06:59:36 CQG WebAPI | Web socket state is now open. | 2016-11-08 06:59:36 CQG WebAPI | Websocket connected. | 2016-11-08 06:59:36 CQG WebAPI | Sending market data logon message. | 2016-11-08 06:59:36 CQG WebAPI | Logon successful. Session Token = oZn5hKqXCj//UC6ekSkVJXRdRLcLkUNpLVu9CGt7ELw | 2016-11-08 06:59:36 CQG WebAPI | Connected to data and trading server. | 2016-11-08 06:59:36 CQG WebAPI | Sending Trade Accounts request message. | 2016-11-08 06:59:36 CQG WebAPI | Brokerage name: SierraDemo Account Name: DEMOSIERRA287 | 2016-11-08 06:59:36 CQG WebAPI | Sending collateral subscribe request. | 2016-11-08 06:59:36 CQG WebAPI | Sending positions subscribe request. RequestID=714309 | 2016-11-08 06:59:41 CQG WebAPI | Sending orders subscribe request. RequestID=714310 | 2016-11-08 06:59:41 F.US.EU6Z16 [CB] 30 Min #1 | Reloading chart. | 2016-11-08 06:59:44 F.US.EU6Z16 [CB] 30 Min #1 | Performing historical Daily data download for symbol E6Z16 starting at last date in file. | 2016-11-08 06:59:44 F.US.EU6Z16 [CB] 30 Min #1 | Waiting for historical downloads to complete with the IDs: 1, | 2016-11-08 06:59:44 F.US.EU6Z16 [CB] 5 Min #2 | Reloading chart. | 2016-11-08 06:59:44 F.US.EU6Z16 [CB] 5 Min #2 | Waiting for historical downloads to complete with the IDs: 1, | 2016-11-08 06:59:44 F.US.EU6Z16 [CB] #3 | Reloading chart. | 2016-11-08 06:59:44 F.US.EU6Z16 [CB] #3 | Waiting for historical downloads to complete with the IDs: 1, | 2016-11-08 06:59:44 F.US.EU6Z16 5 Min #4 | Reloading chart. | 2016-11-08 06:59:44 F.US.EU6Z16 [CB] 1 Day #5 | Reloading chart. | 2016-11-08 06:59:44 F.US.EU6Z16 [CB] 1 Day #5 | Waiting for historical downloads to complete with the IDs: 1, | 2016-11-08 06:59:44 HD Request # 2 | Downloading Historical Daily chart data for E6Z16. Starting date: 2016-10-28. Service: cqg | 2016-11-08 06:59:44 Historical data download counter reset. | 2016-11-08 06:59:44 HD Request # 2 | Requesting historical Daily data for E6Z16 starting at 2016-10-27 | 2016-11-08 06:59:44 CQG WebAPI | Starting real-time market data updates for: F.US.EU6Z16. ID: 2 | 2016-11-08 06:59:46 CQG WebAPI | Sending symbol resolution request for F.US.EU6Z16. ID: 714311 | 2016-11-08 06:59:46 CQG WebAPI | Requesting security definition data for: F.US.EU6Z16. ID: 2 | 2016-11-08 06:59:46 Intraday data recording state for symbol F.US.EU6Z16 is set to download 'Pending'. | 2016-11-08 06:59:46 Market data subscription status is not known while delaying historical data download for symbol: F.US.EU6Z16 | 2016-11-08 06:59:46 Delaying start of download for F.US.EU6Z16 | 2016-11-08 06:59:46 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-11-08 06:59:46 CQG WebAPI | Received symbol resolution report for symbol F.US.EU6Z6. Search Symbol: F.US.EU6Z16. Request ID: 714311. Contract ID: 1. | 2016-11-08 06:59:46 CQG WebAPI | Requesting market data for F.US.EU6Z16 | 2016-11-08 06:59:46 HTTP connection to ds01.ddfplus.com:80 (5) | Connected. | 2016-11-08 06:59:46 CQG WebAPI | Market data subscription for F.US.EU6Z16 was unsuccessful. Text: Real-time data for instrument F.US.EU6 (corresponding to ID = 1) are not allowed. | 2016-11-08 06:59:46 Symbol Error - F.US.EU6Z16 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EU6 (corresponding to ID = 1) are not allowed. | 2016-11-08 06:59:46 HD Request # 2 | Receiving historical Daily data for E6Z16 starting at 2016-10-28 | 2016-11-08 06:59:46 HD Request # 2 | Writing historical Daily data to the file E6Z16.dly | 2016-11-08 06:59:46 HD Request # 2 | Received 9 records from 2016-10-28 00:00:00 to 2016-11-08 00:00:00 (12.0 days) and wrote 8 records for E6Z16 | 2016-11-08 06:59:46 HD Request # 2 | Daily download COMPLETE for E6Z16. Completion time: 0s. Unique request ID: 1 | 2016-11-08 06:59:46 Removed historical data download ID 1 | 2016-11-08 06:59:46 F.US.EU6Z16 [CB] 5 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 06:59:46 F.US.EU6Z16 [CB] 5 Min #2 | Reloading chart. | 2016-11-08 06:59:46 F.US.EU6Z16 [CB] #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 06:59:46 F.US.EU6Z16 [CB] #3 | Reloading chart. | 2016-11-08 06:59:46 F.US.EU6Z16 [CB] 30 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 06:59:46 F.US.EU6Z16 [CB] 30 Min #1 | Reloading chart. | 2016-11-08 06:59:46 F.US.EU6Z16 [CB] 1 Day #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 06:59:47 F.US.EU6Z16 [CB] 1 Day #5 | Reloading chart. | 2016-11-08 06:59:47 F.US.EU6Z16 [CB] 5 Min #2 | Reloading chart. | 2016-11-08 06:59:47 HD Request # 3 | Downloading Intraday chart data for F.US.EU6Z16 to the file F.US.EU6Z16.scid. Service: cqg | 2016-11-08 06:59:48 HD Request # 3 | Download start date-time: 2016-11-03 22:29:49.000 | 2016-11-08 06:59:48 F.US.EU6Z16 [CB] #3 | Reloading chart. | 2016-11-08 06:59:48 HD Request # 3 | Using server: ds4.sierracharts.com port 10149 | 2016-11-08 06:59:48 F.US.EU6Z16 [CB] 30 Min #1 | Reloading chart. | 2016-11-08 06:59:48 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-11-08 06:59:48 Socket (6) | Connected. | 2016-11-08 06:59:48 HD Request # 3 | Setting DTC encoding to Binary VLS | 2016-11-08 06:59:48 HD Request # 3 | Sending historical data logon request message. | 2016-11-08 06:59:48 F.US.EU6Z16 [CB] 1 Day #5 | Reloading chart. | 2016-11-08 06:59:48 HD Request # 3 | Requesting Intraday data. Start date-time: 2016-11-03 22:29:49. Record interval: 0. Symbol: F.US.EU6Z16 | 2016-11-08 06:59:48 HD Request # 3 | Decompressing data. | 2016-11-08 06:59:48 HD Request # 3 | Receiving Intraday data for F.US.EU6Z16 starting at 2016-11-03 22:29:49 | 2016-11-08 06:59:48 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-11-03 22:30:46 | 2016-11-08 06:59:48 Socket (6) | Shutdown and closed. | 2016-11-08 07:00:02 The network socket for historical data has been closed. | 2016-11-08 07:00:02 HD Request # 3 | Received 196348 records from 2016-11-03 22:29:49 to 2016-11-08 06:59:29 (4.4 days) and wrote 196347 records for F.US.EU6Z16 | 2016-11-08 07:00:02 HD Request # 3 | Intraday download COMPLETE for F.US.EU6Z16. Completion time: 14s. Unique request ID: 2 | 2016-11-08 07:00:02 Removed historical data download ID 2 | 2016-11-08 07:00:02 Real-time Intraday chart data file updates started for F.US.EU6Z16 | 2016-11-08 07:00:02 Intraday chart data file opened for F.US.EU6Z16 | 2016-11-08 07:00:02 HTTP connection to ds01.ddfplus.com:80 (5) | Closed. No error. | 2016-11-08 07:00:51 HTTP connection to ds01.ddfplus.com:80 (5) | Shutdown and closed. | 2016-11-08 07:00:51 F.US.EPZ16 [CB] 30 Min #1 | Reloading chart. | 2016-11-08 07:02:34 F.US.EPZ16 [CB] 30 Min #1 | Performing historical Daily data download for symbol ESZ16 starting at last date in file. | 2016-11-08 07:02:34 F.US.EPZ16 [CB] 30 Min #1 | Waiting for historical downloads to complete with the IDs: 3, | 2016-11-08 07:02:34 F.US.EPZ16 [CB] 30 Min #3 | Reloading chart. | 2016-11-08 07:02:34 F.US.EPZ16 [CB] 30 Min #3 | Waiting for historical downloads to complete with the IDs: 3, | 2016-11-08 07:02:34 F.US.EPZ16 [CB] #2 | Reloading chart. | 2016-11-08 07:02:34 F.US.EPZ16 [CB] #2 | Waiting for historical downloads to complete with the IDs: 3, | 2016-11-08 07:02:34 F.US.EPZ16 [CB] 1 Day #4 | Reloading chart. | 2016-11-08 07:02:34 F.US.EPZ16 [CB] 1 Day #4 | Waiting for historical downloads to complete with the IDs: 3, | 2016-11-08 07:02:34 F.US.EPZ16 5 Min #5 | Reloading chart. | 2016-11-08 07:02:34 HD Request # 4 | Downloading Historical Daily chart data for ESZ16. Starting date: 2016-10-28. Service: cqg | 2016-11-08 07:02:34 HD Request # 4 | Requesting historical Daily data for ESZ16 starting at 2016-10-27 | 2016-11-08 07:02:34 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-11-08 07:02:34 HTTP connection to ds01.ddfplus.com:80 (8) | Connected. | 2016-11-08 07:02:34 HD Request # 4 | Receiving historical Daily data for ESZ16 starting at 2016-10-28 | 2016-11-08 07:02:36 HD Request # 4 | Writing historical Daily data to the file ESZ16.dly | 2016-11-08 07:02:36 HD Request # 4 | Received 9 records from 2016-10-28 00:00:00 to 2016-11-08 00:00:00 (12.0 days) and wrote 8 records for ESZ16 | 2016-11-08 07:02:36 HD Request # 4 | Daily download COMPLETE for ESZ16. Completion time: 0s. Unique request ID: 3 | 2016-11-08 07:02:36 Removed historical data download ID 3 | 2016-11-08 07:02:36 CQG WebAPI | Starting real-time market data updates for: F.US.EPZ16. ID: 4 | 2016-11-08 07:02:36 CQG WebAPI | Sending symbol resolution request for F.US.EPZ16. ID: 714312 | 2016-11-08 07:02:36 CQG WebAPI | Requesting security definition data for: F.US.EPZ16. ID: 4 | 2016-11-08 07:02:36 Intraday data recording state for symbol F.US.EPZ16 is set to download 'Pending'. | 2016-11-08 07:02:36 Market data subscription status is not known while delaying historical data download for symbol: F.US.EPZ16 | 2016-11-08 07:02:36 Delaying start of download for F.US.EPZ16 | 2016-11-08 07:02:36 F.US.EPZ16 [CB] 30 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 07:02:36 F.US.EPZ16 [CB] 30 Min #3 | Reloading chart. | 2016-11-08 07:02:36 CQG WebAPI | Received symbol resolution report for symbol F.US.EPZ6. Search Symbol: F.US.EPZ16. Request ID: 714312. Contract ID: 2. | 2016-11-08 07:02:36 CQG WebAPI | Requesting market data for F.US.EPZ16 | 2016-11-08 07:02:36 F.US.EPZ16 [CB] #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 07:02:36 F.US.EPZ16 [CB] #2 | Reloading chart. | 2016-11-08 07:02:36 CQG WebAPI | Market data subscription for F.US.EPZ16 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 2) are not allowed. | 2016-11-08 07:02:36 Symbol Error - F.US.EPZ16 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 2) are not allowed. | 2016-11-08 07:02:36 F.US.EPZ16 [CB] 30 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 07:02:36 F.US.EPZ16 [CB] 30 Min #1 | Reloading chart. | 2016-11-08 07:02:36 F.US.EPZ16 [CB] 1 Day #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 07:02:36 F.US.EPZ16 [CB] 1 Day #4 | Reloading chart. | 2016-11-08 07:02:36 F.US.EPZ16 [CB] 30 Min #3 | Reloading chart. | 2016-11-08 07:02:36 F.US.EPZ16 [CB] #2 | Reloading chart. | 2016-11-08 07:02:36 F.US.EPZ16 [CB] 30 Min #1 | Reloading chart. | 2016-11-08 07:02:36 F.US.EPZ16 [CB] 1 Day #4 | Reloading chart. | 2016-11-08 07:02:38 HD Request # 5 | Downloading Intraday chart data for F.US.EPZ16 to the file F.US.EPZ16.scid. Service: cqg | 2016-11-08 07:02:38 HD Request # 5 | Download start date-time: 2016-11-03 22:29:57.000 | 2016-11-08 07:02:38 HD Request # 5 | Using server: ds3.sierracharts.com port 10149 | 2016-11-08 07:02:38 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.42. | 2016-11-08 07:02:40 Socket (9) | Connected. | 2016-11-08 07:02:40 HD Request # 5 | Setting DTC encoding to Binary VLS | 2016-11-08 07:02:40 HD Request # 5 | Sending historical data logon request message. | 2016-11-08 07:02:40 HD Request # 5 | Requesting Intraday data. Start date-time: 2016-11-03 22:29:57. Record interval: 0. Symbol: F.US.EPZ16 | 2016-11-08 07:02:40 HD Request # 5 | Decompressing data. | 2016-11-08 07:02:40 HD Request # 5 | Receiving Intraday data for F.US.EPZ16 starting at 2016-11-03 22:29:57 | 2016-11-08 07:02:40 HD Request # 5 | Timestamp of first Intraday data file record written: 2016-11-03 22:30:19 | 2016-11-08 07:02:40 Socket (9) | Shutdown and closed. | 2016-11-08 07:03:38 The network socket for historical data has been closed. | 2016-11-08 07:03:38 HD Request # 5 | Received 1134617 records from 2016-11-03 22:29:57 to 2016-11-08 07:03:12 (4.4 days) and wrote 1134616 records for F.US.EPZ16 | 2016-11-08 07:03:38 HD Request # 5 | Intraday download COMPLETE for F.US.EPZ16. Completion time: 1m 1s. Unique request ID: 4 | 2016-11-08 07:03:38 Removed historical data download ID 4 | 2016-11-08 07:03:38 Real-time Intraday chart data file updates started for F.US.EPZ16 | 2016-11-08 07:03:38 Intraday chart data file opened for F.US.EPZ16 | 2016-11-08 07:03:38 HTTP connection to ds01.ddfplus.com:80 (8) | Closed. No error. | 2016-11-08 07:03:41 HTTP connection to ds01.ddfplus.com:80 (8) | Shutdown and closed. | 2016-11-08 07:03:41 F.US.DBZ16 [CB] 30 Min #1 | Reloading chart. | 2016-11-08 07:05:53 F.US.DBZ16 [CB] 30 Min #1 | Performing historical Daily data download for symbol GGZ16 starting at last date in file. | 2016-11-08 07:05:53 F.US.DBZ16 [CB] 30 Min #1 | Waiting for historical downloads to complete with the IDs: 5, | 2016-11-08 07:05:53 F.US.DBZ16 [CB] 5 Min #2 | Reloading chart. | 2016-11-08 07:05:53 F.US.DBZ16 [CB] 5 Min #2 | Waiting for historical downloads to complete with the IDs: 5, | 2016-11-08 07:05:53 F.US.DBZ16 [CB] 1 Day #3 | Reloading chart. | 2016-11-08 07:05:53 F.US.DBZ16 [CB] 1 Day #3 | Waiting for historical downloads to complete with the IDs: 5, | 2016-11-08 07:05:53 F.US.DBZ16 [CB] #5 | Reloading chart. | 2016-11-08 07:05:53 F.US.DBZ16 [CB] #5 | Waiting for historical downloads to complete with the IDs: 5, | 2016-11-08 07:05:53 F.US.DBZ16 5 Min #4 | Reloading chart. | 2016-11-08 07:05:53 HD Request # 6 | Downloading Historical Daily chart data for GGZ16. Starting date: 2016-10-28. Service: cqg | 2016-11-08 07:05:53 HD Request # 6 | Requesting historical Daily data for GGZ16 starting at 2016-10-27 | 2016-11-08 07:05:53 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-11-08 07:05:53 HTTP connection to ds01.ddfplus.com:80 (12) | Connected. | 2016-11-08 07:06:00 CQG WebAPI | Starting real-time market data updates for: F.US.DBZ16. ID: 6 | 2016-11-08 07:06:00 CQG WebAPI | Sending symbol resolution request for F.US.DBZ16. ID: 714313 | 2016-11-08 07:06:00 CQG WebAPI | Requesting security definition data for: F.US.DBZ16. ID: 6 | 2016-11-08 07:06:00 Intraday data recording state for symbol F.US.DBZ16 is set to download 'Pending'. | 2016-11-08 07:06:00 Market data subscription status is not known while delaying historical data download for symbol: F.US.DBZ16 | 2016-11-08 07:06:00 Delaying start of download for F.US.DBZ16 | 2016-11-08 07:06:00 HD Request # 6 | Receiving historical Daily data for GGZ16 starting at 2016-10-28 | 2016-11-08 07:06:00 HD Request # 6 | Writing historical Daily data to the file GGZ16.dly | 2016-11-08 07:06:00 HD Request # 6 | Received 8 records from 2016-10-28 00:00:00 to 2016-11-07 00:00:00 (11.0 days) and wrote 7 records for GGZ16 | 2016-11-08 07:06:00 HD Request # 6 | Daily download COMPLETE for GGZ16. Completion time: 0s. Unique request ID: 5 | 2016-11-08 07:06:00 Removed historical data download ID 5 | 2016-11-08 07:06:00 CQG WebAPI | Received symbol resolution report for symbol F.US.DBZ6. Search Symbol: F.US.DBZ16. Request ID: 714313. Contract ID: 3. | 2016-11-08 07:06:00 CQG WebAPI | Requesting market data for F.US.DBZ16 | 2016-11-08 07:06:00 F.US.DBZ16 [CB] 5 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 07:06:01 F.US.DBZ16 [CB] 5 Min #2 | Reloading chart. | 2016-11-08 07:06:01 CQG WebAPI | Market data subscription for F.US.DBZ16 was unsuccessful. Text: Real-time data for instrument F.US.DB (corresponding to ID = 3) are not allowed. | 2016-11-08 07:06:01 Symbol Error - F.US.DBZ16 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.DB (corresponding to ID = 3) are not allowed. | 2016-11-08 07:06:01 F.US.DBZ16 [CB] 1 Day #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 07:06:01 F.US.DBZ16 [CB] 1 Day #3 | Reloading chart. | 2016-11-08 07:06:01 F.US.DBZ16 [CB] #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 07:06:01 F.US.DBZ16 [CB] #5 | Reloading chart. | 2016-11-08 07:06:01 F.US.DBZ16 [CB] 30 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 07:06:01 F.US.DBZ16 [CB] 30 Min #1 | Reloading chart. | 2016-11-08 07:06:01 HD Request # 7 | Downloading Intraday chart data for F.US.DBZ16 to the file F.US.DBZ16.scid. Service: cqg | 2016-11-08 07:06:05 HD Request # 7 | Download start date-time: 2016-10-31 16:21:26.000 | 2016-11-08 07:06:05 HD Request # 7 | Using server: ds4.sierracharts.com port 10149 | 2016-11-08 07:06:05 F.US.DBZ16 [CB] 5 Min #2 | Reloading chart. | 2016-11-08 07:06:05 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-11-08 07:06:05 Socket (13) | Connected. | 2016-11-08 07:06:05 HD Request # 7 | Setting DTC encoding to Binary VLS | 2016-11-08 07:06:05 HD Request # 7 | Sending historical data logon request message. | 2016-11-08 07:06:05 HD Request # 7 | Requesting Intraday data. Start date-time: 2016-10-31 16:21:26. Record interval: 0. Symbol: F.US.DBZ16 | 2016-11-08 07:06:05 HD Request # 7 | Decompressing data. | 2016-11-08 07:06:05 HD Request # 7 | Receiving Intraday data for F.US.DBZ16 starting at 2016-10-31 16:21:26 | 2016-11-08 07:06:05 HD Request # 7 | Timestamp of first Intraday data file record written: 2016-10-31 16:21:33 | 2016-11-08 07:06:05 F.US.DBZ16 [CB] 1 Day #3 | Reloading chart. | 2016-11-08 07:06:05 F.US.DBZ16 [CB] #5 | Reloading chart. | 2016-11-08 07:06:05 F.US.DBZ16 [CB] 30 Min #1 | Reloading chart. | 2016-11-08 07:06:05 Socket (13) | Shutdown and closed. | 2016-11-08 07:06:36 The network socket for historical data has been closed. | 2016-11-08 07:06:36 HD Request # 7 | Received 264874 records from 2016-10-31 16:21:26 to 2016-11-08 07:06:09 (7.6 days) and wrote 264873 records for F.US.DBZ16 | 2016-11-08 07:06:36 HD Request # 7 | Intraday download COMPLETE for F.US.DBZ16. Completion time: 31s. Unique request ID: 6 | 2016-11-08 07:06:36 Removed historical data download ID 6 | 2016-11-08 07:06:36 Real-time Intraday chart data file updates started for F.US.DBZ16 | 2016-11-08 07:06:36 Intraday chart data file opened for F.US.DBZ16 | 2016-11-08 07:06:36 HTTP connection to ds01.ddfplus.com:80 (12) | Closed. No error. | 2016-11-08 07:07:03 HTTP connection to ds01.ddfplus.com:80 (12) | Shutdown and closed. | 2016-11-08 07:07:03 F.US.DSXZ16 [CB] 30 Min #1 | Reloading chart. | 2016-11-08 07:07:26 F.US.DSXZ16 [CB] 30 Min #1 | Performing historical Daily data download for symbol FXZ16 starting at last date in file. | 2016-11-08 07:07:26 F.US.DSXZ16 [CB] 30 Min #1 | Waiting for historical downloads to complete with the IDs: 7, | 2016-11-08 07:07:26 F.US.DSXZ16 5 Min #2 | Reloading chart. | 2016-11-08 07:07:26 F.US.DSXZ16 [CB] 5 Min #3 | Reloading chart. | 2016-11-08 07:07:26 F.US.DSXZ16 [CB] 5 Min #3 | Waiting for historical downloads to complete with the IDs: 7, | 2016-11-08 07:07:26 F.US.DSXZ16 [CB] 1 Day #4 | Reloading chart. | 2016-11-08 07:07:26 F.US.DSXZ16 [CB] 1 Day #4 | Waiting for historical downloads to complete with the IDs: 7, | 2016-11-08 07:07:26 F.US.DSXZ16 [CB] #5 | Reloading chart. | 2016-11-08 07:07:26 F.US.DSXZ16 [CB] #5 | Waiting for historical downloads to complete with the IDs: 7, | 2016-11-08 07:07:26 HD Request # 8 | Downloading Historical Daily chart data for FXZ16. Starting date: 2016-10-28. Service: cqg | 2016-11-08 07:07:26 HD Request # 8 | Requesting historical Daily data for FXZ16 starting at 2016-10-27 | 2016-11-08 07:07:26 CQG WebAPI | Starting real-time market data updates for: F.US.DSXZ16. ID: 8 | 2016-11-08 07:07:33 CQG WebAPI | Sending symbol resolution request for F.US.DSXZ16. ID: 714314 | 2016-11-08 07:07:33 CQG WebAPI | Requesting security definition data for: F.US.DSXZ16. ID: 8 | 2016-11-08 07:07:33 Intraday data recording state for symbol F.US.DSXZ16 is set to download 'Pending'. | 2016-11-08 07:07:33 Market data subscription status is not known while delaying historical data download for symbol: F.US.DSXZ16 | 2016-11-08 07:07:33 Delaying start of download for F.US.DSXZ16 | 2016-11-08 07:07:33 CQG WebAPI | Received symbol resolution report for symbol F.US.DSXZ6. Search Symbol: F.US.DSXZ16. Request ID: 714314. Contract ID: 4. | 2016-11-08 07:07:33 CQG WebAPI | Requesting market data for F.US.DSXZ16 | 2016-11-08 07:07:33 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-11-08 07:07:33 CQG WebAPI | Market data subscription for F.US.DSXZ16 was unsuccessful. Text: Real-time data for instrument F.US.DSX (corresponding to ID = 4) are not allowed. | 2016-11-08 07:07:33 Symbol Error - F.US.DSXZ16 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.DSX (corresponding to ID = 4) are not allowed. | 2016-11-08 07:07:33 HTTP connection to ds01.ddfplus.com:80 (14) | Connected. | 2016-11-08 07:07:33 HD Request # 8 | Receiving historical Daily data for FXZ16 starting at 2016-10-28 | 2016-11-08 07:07:33 HD Request # 8 | Writing historical Daily data to the file FXZ16.dly | 2016-11-08 07:07:33 HD Request # 8 | Received 8 records from 2016-10-28 00:00:00 to 2016-11-07 00:00:00 (11.0 days) and wrote 7 records for FXZ16 | 2016-11-08 07:07:33 HD Request # 8 | Daily download COMPLETE for FXZ16. Completion time: 0s. Unique request ID: 7 | 2016-11-08 07:07:33 Removed historical data download ID 7 | 2016-11-08 07:07:33 F.US.DSXZ16 [CB] 30 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 07:07:34 F.US.DSXZ16 [CB] 30 Min #1 | Reloading chart. | 2016-11-08 07:07:34 F.US.DSXZ16 [CB] 5 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 07:07:34 F.US.DSXZ16 [CB] 5 Min #3 | Reloading chart. | 2016-11-08 07:07:34 F.US.DSXZ16 [CB] 1 Day #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 07:07:34 F.US.DSXZ16 [CB] 1 Day #4 | Reloading chart. | 2016-11-08 07:07:34 F.US.DSXZ16 [CB] #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 07:07:34 F.US.DSXZ16 [CB] #5 | Reloading chart. | 2016-11-08 07:07:34 HD Request # 9 | Downloading Intraday chart data for F.US.DSXZ16 to the file F.US.DSXZ16.scid. Service: cqg | 2016-11-08 07:07:37 HD Request # 9 | Download start date-time: 2016-11-03 21:03:29.000 | 2016-11-08 07:07:37 F.US.DSXZ16 [CB] 30 Min #1 | Reloading chart. | 2016-11-08 07:07:37 HD Request # 9 | Using server: ds3.sierracharts.com port 10149 | 2016-11-08 07:07:37 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.42. | 2016-11-08 07:07:37 Socket (16) | Connected. | 2016-11-08 07:07:37 HD Request # 9 | Setting DTC encoding to Binary VLS | 2016-11-08 07:07:37 HD Request # 9 | Sending historical data logon request message. | 2016-11-08 07:07:37 HD Request # 9 | Requesting Intraday data. Start date-time: 2016-11-03 21:03:29. Record interval: 0. Symbol: F.US.DSXZ16 | 2016-11-08 07:07:37 HD Request # 9 | Decompressing data. | 2016-11-08 07:07:37 HD Request # 9 | Receiving Intraday data for F.US.DSXZ16 starting at 2016-11-03 21:03:29 | 2016-11-08 07:07:37 HD Request # 9 | Timestamp of first Intraday data file record written: 2016-11-04 07:00:04 | 2016-11-08 07:07:37 F.US.DSXZ16 [CB] 5 Min #3 | Reloading chart. | 2016-11-08 07:07:37 F.US.DSXZ16 [CB] 1 Day #4 | Reloading chart. | 2016-11-08 07:07:37 F.US.DSXZ16 [CB] #5 | Reloading chart. | 2016-11-08 07:07:37 Socket (16) | Shutdown and closed. | 2016-11-08 07:07:45 The network socket for historical data has been closed. | 2016-11-08 07:07:45 HD Request # 9 | Received 84938 records from 2016-11-03 21:03:29 to 2016-11-08 07:07:16 (4.4 days) and wrote 84937 records for F.US.DSXZ16 | 2016-11-08 07:07:45 HD Request # 9 | Intraday download COMPLETE for F.US.DSXZ16. Completion time: 9s. Unique request ID: 8 | 2016-11-08 07:07:45 Removed historical data download ID 8 | 2016-11-08 07:07:45 Real-time Intraday chart data file updates started for F.US.DSXZ16 | 2016-11-08 07:07:45 Intraday chart data file opened for F.US.DSXZ16 | 2016-11-08 07:07:45 HTTP connection to ds01.ddfplus.com:80 (14) | Closed. No error. | 2016-11-08 07:08:39 HTTP connection to ds01.ddfplus.com:80 (14) | Shutdown and closed. | 2016-11-08 07:08:39 F.US.GCEZ16 [CB] #1 | Reloading chart. | 2016-11-08 08:19:28 F.US.GCEZ16 [CB] #1 | Performing historical Daily data download for symbol GCZ16 starting at last date in file. | 2016-11-08 08:19:28 F.US.GCEZ16 [CB] #1 | Waiting for historical downloads to complete with the IDs: 9, | 2016-11-08 08:19:28 F.US.GCEZ16 [CB] 30 Min #2 | Reloading chart. | 2016-11-08 08:19:28 F.US.GCEZ16 [CB] 30 Min #2 | Waiting for historical downloads to complete with the IDs: 9, | 2016-11-08 08:19:28 F.US.GCEZ16 [CB] 5 Min #3 | Reloading chart. | 2016-11-08 08:19:28 F.US.GCEZ16 [CB] 5 Min #3 | Waiting for historical downloads to complete with the IDs: 9, | 2016-11-08 08:19:28 F.US.GCEZ16 [CB] 1 Day #4 | Reloading chart. | 2016-11-08 08:19:28 F.US.GCEZ16 [CB] 1 Day #4 | Waiting for historical downloads to complete with the IDs: 9, | 2016-11-08 08:19:28 HD Request # 10 | Downloading Historical Daily chart data for GCZ16. Starting date: 2016-10-27. Service: cqg | 2016-11-08 08:19:28 HD Request # 10 | Requesting historical Daily data for GCZ16 starting at 2016-10-26 | 2016-11-08 08:19:28 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-11-08 08:19:28 HTTP connection to ds01.ddfplus.com:80 (52) | Connected. | 2016-11-08 08:19:29 HD Request # 10 | Receiving historical Daily data for GCZ16 starting at 2016-10-27 | 2016-11-08 08:19:29 HD Request # 10 | Writing historical Daily data to the file GCZ16.dly | 2016-11-08 08:19:29 HD Request # 10 | Received 10 records from 2016-10-27 00:00:00 to 2016-11-08 00:00:00 (13.0 days) and wrote 9 records for GCZ16 | 2016-11-08 08:19:29 HD Request # 10 | Daily download COMPLETE for GCZ16. Completion time: 0s. Unique request ID: 9 | 2016-11-08 08:19:29 Removed historical data download ID 9 | 2016-11-08 08:19:29 F.US.GCEZ16 [CB] 5 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 08:19:29 F.US.GCEZ16 [CB] 5 Min #3 | Reloading chart. | 2016-11-08 08:19:29 F.US.GCEZ16 [CB] 1 Day #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 08:19:29 F.US.GCEZ16 [CB] 1 Day #4 | Reloading chart. | 2016-11-08 08:19:29 F.US.GCEZ16 [CB] 30 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 08:19:30 F.US.GCEZ16 [CB] 30 Min #2 | Reloading chart. | 2016-11-08 08:19:30 F.US.GCEZ16 [CB] #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-11-08 08:19:30 F.US.GCEZ16 [CB] #1 | Reloading chart. | 2016-11-08 08:19:30 F.US.GCEZ16 [CB] 5 Min #3 | Reloading chart. | 2016-11-08 08:19:30 F.US.GCEZ16 [CB] 1 Day #4 | Reloading chart. | 2016-11-08 08:19:31 F.US.GCEZ16 [CB] 30 Min #2 | Reloading chart. | 2016-11-08 08:19:31 F.US.GCEZ16 [CB] #1 | Reloading chart. | 2016-11-08 08:19:31 CQG WebAPI | Starting real-time market data updates for: F.US.GCEZ16. ID: 10 | 2016-11-08 08:19:31 CQG WebAPI | Sending symbol resolution request for F.US.GCEZ16. ID: 714315 | 2016-11-08 08:19:31 CQG WebAPI | Requesting security definition data for: F.US.GCEZ16. ID: 10 | 2016-11-08 08:19:31 Intraday data recording state for symbol F.US.GCEZ16 is set to download 'Pending'. | 2016-11-08 08:19:31 Market data subscription status is not known while delaying historical data download for symbol: F.US.GCEZ16 | 2016-11-08 08:19:31 Delaying start of download for F.US.GCEZ16 | 2016-11-08 08:19:31 CQG WebAPI | Received symbol resolution report for symbol F.US.GCEZ6. Search Symbol: F.US.GCEZ16. Request ID: 714315. Contract ID: 5. | 2016-11-08 08:19:33 CQG WebAPI | Requesting market data for F.US.GCEZ16 | 2016-11-08 08:19:33 CQG WebAPI | Market data subscription for F.US.GCEZ16 was unsuccessful. Text: Real-time data for instrument F.US.GCE (corresponding to ID = 5) are not allowed. | 2016-11-08 08:19:33 Symbol Error - F.US.GCEZ16 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.GCE (corresponding to ID = 5) are not allowed. | 2016-11-08 08:19:33 HD Request # 11 | Downloading Intraday chart data for F.US.GCEZ16 to the file F.US.GCEZ16.scid. Service: cqg | 2016-11-08 08:19:33 HD Request # 11 | Download start date-time: 2016-10-28 14:56:47.000 | 2016-11-08 08:19:33 HD Request # 11 | Using server: ds4.sierracharts.com port 10149 | 2016-11-08 08:19:33 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-11-08 08:19:34 Socket (54) | Connected. | 2016-11-08 08:19:34 HD Request # 11 | Setting DTC encoding to Binary VLS | 2016-11-08 08:19:34 HD Request # 11 | Sending historical data logon request message. | 2016-11-08 08:19:34 HD Request # 11 | Requesting Intraday data. Start date-time: 2016-10-28 14:56:47. Record interval: 0. Symbol: F.US.GCEZ16 | 2016-11-08 08:19:34 HD Request # 11 | Decompressing data. | 2016-11-08 08:19:34 HD Request # 11 | Receiving Intraday data for F.US.GCEZ16 starting at 2016-10-28 14:56:47 | 2016-11-08 08:19:35 HD Request # 11 | Timestamp of first Intraday data file record written: 2016-10-28 14:56:48 | 2016-11-08 08:19:35 Socket (54) | Shutdown and closed. | 2016-11-08 08:20:31 The network socket for historical data has been closed. | 2016-11-08 08:20:31 HD Request # 11 | Received 897813 records from 2016-10-28 14:56:47 to 2016-11-08 08:19:59 (10.8 days) and wrote 897812 records for F.US.GCEZ16 | 2016-11-08 08:20:31 HD Request # 11 | Intraday download COMPLETE for F.US.GCEZ16. Completion time: 57s. Unique request ID: 10 | 2016-11-08 08:20:31 Removed historical data download ID 10 | 2016-11-08 08:20:31 Real-time Intraday chart data file updates started for F.US.GCEZ16 | 2016-11-08 08:20:31 Intraday chart data file opened for F.US.GCEZ16 | 2016-11-08 08:20:31 HTTP connection to ds01.ddfplus.com:80 (52) | Closed. No error. | 2016-11-08 08:20:34 HTTP connection to ds01.ddfplus.com:80 (52) | Shutdown and closed. | 2016-11-08 08:20:34 CQG WebAPI | Sending positions unsubscribe request. RequestID=714309 | 2016-11-08 10:59:30 CQG WebAPI | Sending positions subscribe request. RequestID=714317 | 2016-11-08 10:59:30 CQG WebAPI | Sending orders unsubscribe request. RequestID=714310 | 2016-11-08 10:59:30 CQG WebAPI | Sending orders subscribe request. RequestID=714318 | 2016-11-08 10:59:30 CQG WebAPI | Sending positions unsubscribe request. RequestID=714317 | 2016-11-08 14:59:30 CQG WebAPI | Sending positions subscribe request. RequestID=714320 | 2016-11-08 14:59:30 CQG WebAPI | Sending orders unsubscribe request. RequestID=714318 | 2016-11-08 14:59:30 CQG WebAPI | Sending orders subscribe request. RequestID=714321 | 2016-11-08 14:59:30 |
| [2016-11-08 15:56:52] |
| |
|
These are some of the relevant messages: CQG WebAPI | Market data subscription for F.US.EU6Z16 was unsuccessful. Text: Real-time data for instrument F.US.EU6 (corresponding to ID = 1) are not allowed. | 2016-11-08 06:59:46 CQG WebAPI | Market data subscription for F.US.EPZ16 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 2) are not allowed. | 2016-11-08 07:02:36 CQG WebAPI | Market data subscription for F.US.GCEZ16 was unsuccessful. Text: Real-time data for instrument F.US.GCE (corresponding to ID = 5) are not allowed. | 2016-11-08 08:19:33 CQG WebAPI | Market data subscription for F.US.DSXZ16 was unsuccessful. Text: Real-time data for instrument F.US.DSX (corresponding to ID = 4) are not allowed. | 2016-11-08 07:07:33 Refer to: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-11 04:03:26] |
| User214876 - Posts: 2 |
|
Hi. My data doesn't seem to be updating in real-time, either. Candles seem frozen. I've gone through all the steps under Help/FAQ, including rollover, time settings, checking Current Quote Window, update data from server and checking my firewall settings. If I disconnect & reconnect it will refresh and show the current price but still won't update after that. No error in the Message Log. What else can I do? I currently have Service Package 5 and no live account with any broker. Message Log (follows)... |
| [2016-11-11 04:03:44] |
| User214876 - Posts: 2 |
|
Reading Internal Order ID file. | 2016-11-10 22:52:26 Reading Trade Orders file. | 2016-11-10 22:52:26 Reading Trade Positions file. | 2016-11-10 22:52:26 Software version: 1473 | 2016-11-10 22:52:26 Uses New Spreadsheets | 2016-11-10 22:52:26 Usage end date: 2016-11-28 | 2016-11-10 22:52:26 Enabled for: Advanced Features. | 2016-11-10 22:52:26 Enabled for: Advanced Features 2. | 2016-11-10 22:52:26 Enabled for: Sierra Chart Historical Data Service. | 2016-11-10 22:52:26 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-11-10 22:52:26 Current selected Data/Trading service: SC Data - All Services | 2016-11-10 22:52:26 Chart Update Interval: 40 | 2016-11-10 22:52:26 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-11-10 22:52:26 2016-11-10 19:52:30 Local computer time | 2016-11-10 22:52:26 2016-11-11 03:52:30 Local computer time in UTC | 2016-11-10 22:52:26 2016-11-10 22:52:30 Local computer time in SC Time Zone | 2016-11-10 22:52:26 2016-11-11 03:52:29 Server time in UTC | 2016-11-10 22:52:26 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-11-10 22:52:26 Program path: C:\SierraChart\ | 2016-11-10 22:52:26 Data Files path: C:\SierraChart\Data\ | 2016-11-10 22:52:26 OS Version Number: 6.1 | 2016-11-10 22:52:26 Locale Setting: C | 2016-11-10 22:52:26 Created the DTC Protocol server. | 2016-11-10 22:52:26 DTC Protocol Server listening on port 11099. | 2016-11-10 22:52:26 Created the DTC Protocol historical data server. | 2016-11-10 22:52:26 HD Server Manager | Listening on port 11098 | 2016-11-10 22:52:26 Checking for new symbol settings for scdataallservices | 2016-11-10 22:52:26 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-11-10 22:52:26 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-11-10 22:52:26 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-11-10 22:52:26 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-11-10 22:52:31 Files to Open on Start up | Opening file: Oil-Gold-ES freddy.cht | 2016-11-10 22:52:33 ESZ16 Rev. 7t #4 | Reloading chart. | 2016-11-10 22:52:33 ESZ16 5 Min #1 | Reloading chart. | 2016-11-10 22:52:33 Intraday data recording state for symbol ESZ16 is set to download 'Pending'. | 2016-11-10 22:52:34 HD Request # 2 | Downloading Intraday chart data for ESZ16 to the file ESZ16.scid. Service: cme | 2016-11-10 22:52:34 HD Request # 2 | Download start date-time: 2016-11-10 21:03:27.000 | 2016-11-10 22:52:34 HD Request # 2 | Using server: ds6.sierracharts.com port 10149 | 2016-11-10 22:52:34 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-11-10 22:52:34 Socket (4) | Connected. | 2016-11-10 22:52:34 Setting HD DTC Encoding to Binary VLS | 2016-11-10 22:52:34 * HD Request # 2 | Sending historical data logon request message. | 2016-11-10 22:52:34 HD Request # 2 | Requesting Intraday data. Start date-time: 2016-11-10 21:03:27. Record interval: 0. Symbol: ESZ16 | 2016-11-10 22:52:34 HD Request # 2 | Decompressing data. | 2016-11-10 22:52:34 HD Request # 2 | Receiving Intraday data for ESZ16 starting at 2016-11-10 21:03:27 | 2016-11-10 22:52:34 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-11-10 21:03:32 | 2016-11-10 22:52:34 HD Request # 2 | Historical data for ESZ16 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-11-10 22:52:34 Socket (4) | Shutdown and closed. | 2016-11-10 22:52:34 The network socket for historical data has been closed. | 2016-11-10 22:52:34 HD Request # 2 | Received 10784 records from 2016-11-10 21:03:27 to 2016-11-10 22:42:27 (99.0 minutes) and wrote 10783 records for ESZ16 | 2016-11-10 22:52:34 HD Request # 2 | Intraday download COMPLETE for ESZ16. Completion time: 0s. Unique request ID: 1 | 2016-11-10 22:52:34 Removed historical data download ID 1 | 2016-11-10 22:52:34 Symbol settings are up-to-date for scdataallservices | 2016-11-10 22:52:35 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-11-10 22:52:35 HTTP connection to www.sierrachart.com:80 (5) | Connected. | 2016-11-10 22:52:35 Received Date-time from server. Delay adjusted UTC Date-time: 2016-11-11 03:52:35.713. Round-trip delay: 00:00:00.300 | 2016-11-10 22:52:35 Error setting the system Date-time. Windows error code 1314: A required privilege is not held by the client. | 2016-11-10 22:52:35 * SC Data - All Services | Connected to data server. | 2016-11-10 22:52:36 SC Data - All Services | Starting real-time market data updates for: ESZ16. ID: 1 | 2016-11-10 22:52:36 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ16 | 2016-11-10 22:52:36 SC Data - All Services | Requesting security definition data for: ESZ16. ID: 1 | 2016-11-10 22:52:36 Intraday data recording state for symbol ESZ16 is set to download 'Pending'. | 2016-11-10 22:52:36 Delaying start of download for ESZ16 | 2016-11-10 22:52:36 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-11-10 22:52:40 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-11-10 22:52:40 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-11-10 22:52:40 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-11-10 22:52:40 HTTP connection to www.sierrachart.com:80 (5) | Closed. No error. | 2016-11-10 22:52:40 HTTP connection to www.sierrachart.com:80 (5) | Shutdown and closed. | 2016-11-10 22:52:40 HD Request # 3 | Downloading Intraday chart data for ESZ16 to the file ESZ16.scid. Service: cme | 2016-11-10 22:52:41 HD Request # 3 | Download start date-time: 2016-11-10 22:42:27.000 | 2016-11-10 22:52:41 HD Request # 3 | Using server: ds1.sierracharts.com port 10149 | 2016-11-10 22:52:41 Socket (0) | Resolved address ds1.sierracharts.com to IP 8.18.161.135. | 2016-11-10 22:52:41 Socket (6) | Connected. | 2016-11-10 22:52:41 Setting HD DTC Encoding to Binary VLS | 2016-11-10 22:52:41 * HD Request # 3 | Sending historical data logon request message. | 2016-11-10 22:52:41 HD Request # 3 | Requesting Intraday data. Start date-time: 2016-11-10 22:42:27. Record interval: 0. Symbol: ESZ16 | 2016-11-10 22:52:41 HD Request # 3 | Decompressing data. | 2016-11-10 22:52:41 HD Request # 3 | Receiving Intraday data for ESZ16 starting at 2016-11-10 22:42:27 | 2016-11-10 22:52:41 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-11-10 22:42:35 | 2016-11-10 22:52:41 Socket (6) | Shutdown and closed. | 2016-11-10 22:52:41 The network socket for historical data has been closed. | 2016-11-10 22:52:41 HD Request # 3 | Received 20 records from 2016-11-10 22:42:27 to 2016-11-10 22:42:40 (13.0 seconds) and wrote 13 records for ESZ16 | 2016-11-10 22:52:41 HD Request # 3 | Intraday download COMPLETE for ESZ16. Completion time: 0s. Unique request ID: 2 | 2016-11-10 22:52:41 Removed historical data download ID 2 | 2016-11-10 22:52:41 Real-time Intraday chart data file updates started for ESZ16 | 2016-11-10 22:52:41 Intraday chart data file opened for ESZ16 | 2016-11-10 22:52:41 |
| [2016-11-11 04:30:36] |
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We see you are using a futures symbol. Refer to this page about real-time futures data: Is Historical and Real-time Futures Data Included? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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