Support Board
Date/Time: Sat, 11 Jan 2025 13:48:41 +0000
my account is empty,why ?
View Count: 2027
| [2016-11-07 15:46:44] |
| User256679 - Posts: 23 |
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there is 10 USD in my account ,and several minutes ago i paid another 15 USD ,but now it's empty . where is my money ? i can not buy any service and data .
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| [2016-11-07 16:09:04] |
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1. You can view the Transaction Log and Payment Receipts for your account here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog On 2016-11-03 You have set Auto-Renew for Service Package to 3 (Standard) to renew every 1 month. As your account was a trial account, and after the 2nd payment the Services Balance had the exact amount needed to renew the Service for 1 month, the result was the Service was extended for one month and your Services Balance is now 0. 2. To activate the 'U.S. Equities (NYSE, NASDAQ, AMEX, BATS)' exchange, you need to follow the Setup Instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions For step #7, make sure to sign the agreement that includes the US Equities Agreement Sierra Chart Support Date Time Of Last Edit: 2016-11-07 16:47:22
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| [2016-11-07 16:16:45] |
| User256679 - Posts: 23 |
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how to cancel the set about Auto-Renew for Service Package? and you said means i need pay for another 10.5 dollars to activate the 'U.S. Equities (NYSE, NASDAQ, AMEX, BATS)' exchange ?
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| [2016-11-07 16:48:10] |
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You can cancel the automatic service package renewal here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation If you do not want the US Equities exchange, you do not need to pay for that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-07 17:05:03] |
| User256679 - Posts: 23 |
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where is the button “sign the agreement"? For step #10 ,i cannot find it .
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| [2016-11-07 17:31:09] |
| User256679 - Posts: 23 |
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i just only want the US Equities exchange,such as spy ,iwm and so on .but there will be less than 100 stocks .so i can choose 10 real-time symbols ,and i should pay at least 20 dollars ,after that ,i want the US Equities exchange, i should pay another 10.5 dollars .at the same time ,i have to sign the agreement,if i am not a professional, that i do not state my occupation as a "trader" or an "investor". i will be considered a professional by the exchange and they will require substantially higher exchange fees .So now ,I need to pay $30.5 in total at least ，am i right ? Otherwise,can u tell me the contents of the agreement？ i am a day trader.that means professional ? |
| [2016-11-07 18:32:44] |
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You can use the 10 Real-time Symbols option for 25 USD/Month (This amount is prorated). You need to pay for the data feed and the exchange fee which will be 35.50 USD per month. Although a little less at this time because the real-time connection is prorated. You can activate these here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures It does not sound like you are a professional so do not specify trader or investor. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-07 18:33:15
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| [2016-11-14 07:28:49] |
| User256679 - Posts: 23 |
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if i am not a professional, the fee is not 10.5 dollars ,how much ?
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| [2016-11-14 07:40:33] |
| User256679 - Posts: 23 |
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if i choose 10 real-time symbols ,which symbols are included ? or i can choose what i want ?
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| [2016-11-14 08:34:29] |
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Yes if you are not a professional, for the US equities, the exchange fee is 10.5 USD per month. If you choose the 10 real-time symbols level, it can be any 10 symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-14 08:37:18] |
| User256679 - Posts: 23 |
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it's one time to choose the 10 symbols ,or i can choose them several times ?
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| [2016-11-14 14:49:49] |
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Not sure we understand the question. If you choose the 10 symbol level, then that is the limit. The next level up is 100 symbols for an additional 10 USD.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-14 15:04:00] |
| User256679 - Posts: 23 |
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OK. For example,i choose SPY IWM GDX at the first time ，choose EEM EFA FXI at the second time ,choose the other 4 symbols at the third time ? it's ok ?
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| [2016-11-14 16:13:10] |
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Yes. But once you go over the 10 symbol limit, you will have to reduce the number of symbols that Sierra Chart is tracking, and reconnect to the data feed using the commands on the File menu.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-16 23:57:10] |
| User256679 - Posts: 23 |
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can i login in to my account on two computers at the same time ? if i can ,what should i do ?
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| [2016-11-17 00:25:45] |
| User256679 - Posts: 23 |
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one account ,on two or three computers ,at the same time ,it's ok ? If i can ,what should i do ?
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| [2016-11-17 03:00:02] |
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In response to post 15, yes you can. Refer to: http://www.sierrachart.com/index.php?page=doc/PurchaseInformation.php#Licensing However, when using the Sierra Chart Exchange Data Feed, you have to pay separately for each connection being used at the same time. Refer to: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-17 09:22:12] |
| User256679 - Posts: 23 |
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now my account is blank .if i pay for the data feed and the exchange fee which will be 35.50 USD(the 10 Real-time Symbols option for 25 USD/Month and the US equities, the exchange fee is 10.5 USD per month) ,i can login in to my account on computer and use the real-time data. but if i login in to my account on two computers ,both of the two computers can use the real-time date at the same time? you said i have to pay separately for each connection being used at the same time,that means i need to add another 35.5$ （the data feed and the exchange fee）for the other computer ? |
| [2016-11-17 09:29:47] |
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but if i login in to my account on two computers ,both of the two computers can use the real-time date at the same time? No. Only one computer can use the data feed at a time.If you pay an additional 20 USD per month, you can use the data feed on two computers. You need to activate a second real-time data connection: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#DataConnections The exchange fee is only paid once. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-29 00:16:34] |
| User256679 - Posts: 23 |
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how can i change the colors of the candlestick bars and the MACD ?
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| [2016-11-29 07:23:42] |
| User256679 - Posts: 23 |
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Today is November 29. if i pay for the data feed and the exchange fee which will be 35.50 USD(the 10 Real-time Symbols option for 25 USD/Month and the US equities, the exchange fee is 10.5 USD per month),i just only have 2 days of the usage time ?
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| [2016-11-29 14:32:45] |
| User256679 - Posts: 23 |
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why no people answer my questions ?
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| [2016-11-29 17:28:04] |
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how can i change the colors of the candlestick bars and the MACD ?
Refer to:http://www.sierrachart.com/index.php?page=doc/GraphicsSettings.html http://www.sierrachart.com/index.php?page=doc/ChartStudies.html#SubgraphsTab Today is November 29. if i pay for the data feed and the exchange fee which will be 35.50 USD(the 10 Real-time Symbols option for 25 USD/Month and the US equities, the exchange fee is 10.5 USD per month),i just only have 2 days of the usage time ? The data feed amount of 25 USD/month is prorated so you will pay less than this from now until the end of the month. The exchange fee is not. What you pay for today, will only be valid until the end of the month.For more details, refer to: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-01 07:09:38] |
| User256679 - Posts: 23 |
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there was 60 USD in my credit account and i paid for 25 usd about the "Real-Time Data Connections ".So 35 usd left .but i cannot active the US Equities exchanges.(you can see the attched file 2) At the same time , i set up the " location : China ","Current Futures Broker: Do not have futures broker", but the page showed me " connection 1st deactivate ". i should sign the agreement ?(you can see the attched file 1. if i should sign the agrement, the 1st or the 2nd ?) after that ,what should i do ? |
Private File Attachment Deleted. Private File |
| [2016-12-01 07:50:11] |
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You need to sign agreement 2. So the second one. After that you are able to activate the US Equities exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-01 07:50:25
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