Support Board
Date/Time: Sat, 11 Jan 2025 05:02:40 +0000
my sierra keeps reconnecting
View Count: 1058
| [2016-10-28 14:33:13] |
| zippyzip - Posts: 293 |
|
everytime i get this security definition , is there a way to turn this off , it happens about 50 times a day for few seconds each time . thanks
|
Private File |
| [2016-10-28 17:18:50] |
| |
|
Refer to: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php#SolvingMarketDataFeedProblems What we think is happening is the connection to the CQG server is being lost. We can confirm this if we see the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-29 12:17:23] |
| zippyzip - Posts: 293 |
|
sent my log in , please let me know , thank you so much
|
| [2016-10-29 18:51:57] |
| |
|
These are the different messages that we see when the disconnections occur: CQG FIX Trading | Received LoggedOff message. Reason: Your session was closed due to a concurrent session. | 2016-10-28 11:23:52 (You are connected from another instance of Sierra Chart)
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedBySelf | 2016-10-28 19:52:00 (This is unusual. It happens for no apparent reason) socket (480) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2016-10-29 00:48:19 (This is a connectivity problem) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-29 20:40:06] |
| zippyzip - Posts: 293 |
|
ok is there anything I can do fix this ? I have ran internet tests and I'm not losing internet at all at these times , thanks |
| [2016-10-29 20:48:28] |
| |
|
One of those messages clearly indicates there is another connection using your CQG account. Either you are aware of that or you need to find out about that. Maybe you should change your CQG password.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: