Support Board
Date/Time: Sat, 11 Jan 2025 04:40:58 +0000
Switching to your data
View Count: 933
| [2016-10-21 13:50:46] |
| User170575 - Posts: 221 |
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Good morning, I recently subscribed to your datafeed switching from AMTD. Seems some of my tickers are still trying to access the Ameritrade datafeed as they don't update and also do not have "[M]" to the right of the ticker on the chart. Any suggestions appreciated. Thanks and have a nice weekend. CJ |
| [2016-10-21 17:26:14] |
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Tell us one of the symbols that does not have that [M] indicator and is not updated in real-time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-21 18:37:26] |
| User170575 - Posts: 221 |
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This morning when I made the request AAPL(no "M") was not updating--but it is now---when I add new tickers it often takes a long time before they start updating--
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| [2016-10-21 19:17:23] |
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We are not sure why you would have a problem. This does not really make sense. When you open a chart for a new symbol, historical data will be downloaded and when the download completes you will see the chart update in real time and even during the download, real-time data is being received. There should not be any problem with this. At this point if you see the problem again, let us now and then we will use remote assistance to look into it at that time because otherwise it is really going to be hard for us to know what the specific issue is in your case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-21 19:25:31] |
| User170575 - Posts: 221 |
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sounds great---why is it that some tickers like aapl don't have the "M"? I thought maybe these were still associated with the Ameritrade feed and maybe needed to cleared the database and start over. many thx |
| [2016-10-21 20:09:47] |
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If you are not seeing the M, then there currently is a problem. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog We will analyze the message log for you, but if you want to do it yourself, this is the relevant documentation for this: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#DeterminingProblemDataFeedNotReceived Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-21 20:10:51
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| [2016-10-27 13:40:10] |
| User170575 - Posts: 221 |
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Good morning, Still having trouble with the feed--some charts have an "[M]" next to the ticker and some don't---and some tickers that have the "[M]" are not updating---the chart below has not updated since the ticker was entered---about 15 min ago. http://www.sierrachart.com/image.php?Image=1477575406473.png comments appreciated. Thanks, Cj |
| [2016-10-27 16:34:04] |
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Tell us one of the symbols that does not have the [M] indicator. Regarding WDC, it is updating for us: http://www.sierrachart.com/image.php?Image=1477585969231.png Is it updating for you now? If not, we can call and look into it with remote assistance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-27 16:35:25
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| [2016-10-27 16:45:58] |
| User170575 - Posts: 221 |
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AAPL does not have an M(but it is updating now--LOL)----there are a few others---WDC is not updating---I guess you should take a look--- thanks cj Date Time Of Last Edit: 2016-10-27 17:09:02
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| [2016-10-27 17:08:24] |
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You can activate 200 real-time symbols on your account with the Sierra Chart Exchange Data Feed here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#DataConnections At the top of the section there is a list box containing the 200 symbol option. Here is a section about removing unused symbols: http://www.sierrachart.com/index.php?page=doc/ChartDataFiles.html#CleaningUpOldSymbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-27 17:08:40
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