Support Board
Date/Time: Fri, 10 Jan 2025 22:57:55 +0000
account not loggin in
View Count: 883
| [2016-10-03 07:18:22] |
| User597594 - Posts: 17 |
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Hi my stage5 accoount is not connecting, please csan you help? log below Reading Internal Order ID file. | 2016-10-03 08:12:12 Reading Trade Orders file. | 2016-10-03 08:12:12 Reading Trade Positions file. | 2016-10-03 08:12:12 Software version: 1466 | 2016-10-03 08:12:12 Uses New Spreadsheets | 2016-10-03 08:12:12 Usage end date: 2016-11-01 | 2016-10-03 08:12:12 Enabled for: Advanced Features. | 2016-10-03 08:12:12 Enabled for: Advanced Features 2. | 2016-10-03 08:12:12 Enabled for: Sierra Chart Historical Data Service. | 2016-10-03 08:12:12 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-10-03 08:12:12 Current selected Data/Trading service: GAIN Capital/OEC | 2016-10-03 08:12:12 Chart Update Interval: 500 | 2016-10-03 08:12:12 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2016-10-03 08:12:12 2016-10-03 08:12:18 Local computer time | 2016-10-03 08:12:12 2016-10-03 07:12:18 Local computer time in UTC | 2016-10-03 08:12:12 2016-10-03 08:12:18 Local computer time in SC Time Zone | 2016-10-03 08:12:12 2016-10-03 07:12:16 Server time in UTC | 2016-10-03 08:12:12 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-10-03 08:12:12 Program path: C:\SierraChart\ | 2016-10-03 08:12:12 Data Files path: C:\SierraChart\Data\ | 2016-10-03 08:12:12 OS Version Number: 6.1 | 2016-10-03 08:12:12 Locale Setting: C | 2016-10-03 08:12:12 Checking for new symbol settings for oec | 2016-10-03 08:12:12 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-10-03 08:12:12 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-10-03 08:12:12 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-10-03 08:12:12 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-10-03 08:12:12 Symbol settings are up-to-date for oec | 2016-10-03 08:12:12 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-03 08:12:23 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-03 08:12:23 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-10-03 08:12:23 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-10-03 08:12:23 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-10-03 08:12:23 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-10-03 08:12:23 GainCapital FIX Trading socket (4) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-10-03 08:12:24 GainCapital FIX Trading socket (4) | Shutdown and closed. | 2016-10-03 08:12:24 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-03 08:12:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-03 08:12:24 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-03 08:12:24 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-03 08:12:24 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-10-03 08:12:24 GAIN Capital/OEC | Disconnected. | 2016-10-03 08:12:24 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-03 08:12:24 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-03 08:12:27 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-03 08:12:27 GainCapital FIX Trading socket (5) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-10-03 08:12:28 GainCapital FIX Trading socket (5) | Shutdown and closed. | 2016-10-03 08:12:28 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-03 08:12:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-03 08:12:28 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-03 08:12:28 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-03 08:12:28 GAIN Capital/OEC | Disconnected. | 2016-10-03 08:12:28 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-03 08:12:28 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-03 08:12:31 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-03 08:12:31 GainCapital FIX Trading socket (6) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-10-03 08:12:32 GainCapital FIX Trading socket (6) | Shutdown and closed. | 2016-10-03 08:12:32 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-03 08:12:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-03 08:12:32 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-03 08:12:32 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-03 08:12:32 GAIN Capital/OEC | Disconnected. | 2016-10-03 08:12:32 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-03 08:12:32 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-03 08:12:35 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-03 08:12:35 File >> Disconnect selected. | 2016-10-03 08:12:36 GainCapital FIX Trading: DisconnectFIX called. | 2016-10-03 08:12:36 GainCapital FIX Trading socket (7) | Shutdown and closed. | 2016-10-03 08:12:36 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-03 08:12:36 GAIN Capital/OEC | Disconnected. | 2016-10-03 08:12:36 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-03 08:13:50 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-03 08:13:50 GainCapital FIX Trading socket (8) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-10-03 08:13:51 GainCapital FIX Trading socket (8) | Shutdown and closed. | 2016-10-03 08:13:51 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-03 08:13:51 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-03 08:13:51 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-03 08:13:51 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-03 08:13:51 GAIN Capital/OEC | Disconnected. | 2016-10-03 08:13:51 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-03 08:13:51 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-03 08:13:54 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-03 08:13:54 GainCapital FIX Trading socket (9) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-10-03 08:13:55 GainCapital FIX Trading socket (9) | Shutdown and closed. | 2016-10-03 08:13:55 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-03 08:13:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-03 08:13:55 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-03 08:13:55 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-03 08:13:55 GAIN Capital/OEC | Disconnected. | 2016-10-03 08:13:55 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-03 08:13:55 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-03 08:13:58 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-03 08:13:58 GainCapital FIX Trading socket (10) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-10-03 08:13:59 GainCapital FIX Trading socket (10) | Shutdown and closed. | 2016-10-03 08:13:59 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-03 08:13:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-03 08:13:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-03 08:13:59 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-03 08:13:59 GAIN Capital/OEC | Disconnected. | 2016-10-03 08:13:59 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-03 08:13:59 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-03 08:14:03 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-03 08:14:03 GainCapital FIX Trading socket (11) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-10-03 08:14:04 GainCapital FIX Trading socket (11) | Shutdown and closed. | 2016-10-03 08:14:04 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-03 08:14:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-03 08:14:04 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-03 08:14:04 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-03 08:14:04 GAIN Capital/OEC | Disconnected. | 2016-10-03 08:14:04 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-03 08:14:04 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-03 08:14:07 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-03 08:14:07 GainCapital FIX Trading socket (12) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-10-03 08:14:08 GainCapital FIX Trading socket (12) | Shutdown and closed. | 2016-10-03 08:14:08 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-03 08:14:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-03 08:14:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-03 08:14:08 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-03 08:14:08 GAIN Capital/OEC | Disconnected. | 2016-10-03 08:14:08 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-03 08:14:08 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-03 08:14:11 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-03 08:14:11 GainCapital FIX Trading socket (13) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-10-03 08:14:12 GainCapital FIX Trading socket (13) | Shutdown and closed. | 2016-10-03 08:14:12 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-03 08:14:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-03 08:14:12 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-03 08:14:12 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-03 08:14:12 GAIN Capital/OEC | Disconnected. | 2016-10-03 08:14:12 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-03 08:14:12 File >> Disconnect selected. | 2016-10-03 08:14:12 GAIN Capital/OEC | Disconnected. | 2016-10-03 08:14:12 |
| [2016-10-03 08:48:16] |
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Based upon these messages: GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2016-10-03 08:14:11 GainCapital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2016-10-03 08:14:11 GainCapital FIX Trading socket (13) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-10-03 08:14:12 It appears as though a firewall on your computer is blocking the connection. Refer to: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 08:55:39] |
| User597594 - Posts: 17 |
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But it was doing it on a comp i always have used and then i tried another comp where it still is doing it, also the firewall is enabled to accept sierra?
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| [2016-10-03 09:00:00] |
| User597594 - Posts: 17 |
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Have just spoken with IT and it could be the office firewall - so have sen tthem logs thanks
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| [2016-10-03 09:14:46] |
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OK they need to allow port 9400. There are other ports as well and they are all listed in the Message Log as the connections are being made.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-03 09:15:42
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| [2016-10-03 09:49:52] |
| natanibz - Posts: 135 |
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Hello, i have the same problem. Thanks Reading Internal Order ID file. | 2016-10-03 04:46:24 Reading Trade Orders file. | 2016-10-03 04:46:24 Reading Trade Positions file. | 2016-10-03 04:46:24 Software version: 1460 | 2016-10-03 04:46:24 Uses New Spreadsheets | 2016-10-03 04:46:24 Usage end date: 2017-04-02 | 2016-10-03 04:46:24 Enabled for: Advanced Features. | 2016-10-03 04:46:24 Enabled for: Advanced Features 2. | 2016-10-03 04:46:24 Enabled for: Sierra Chart Historical Data Service. | 2016-10-03 04:46:24 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-10-03 04:46:24 Current selected Data/Trading service: GAIN Capital/OEC | 2016-10-03 04:46:24 Chart Update Interval: 500 | 2016-10-03 04:46:24 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-10-03 04:46:24 2016-10-03 11:46:26 Local computer time | 2016-10-03 04:46:24 2016-10-03 09:46:26 Local computer time in UTC | 2016-10-03 04:46:24 2016-10-03 04:46:26 Local computer time in SC Time Zone | 2016-10-03 04:46:24 2016-10-03 09:46:26 Server time in UTC | 2016-10-03 04:46:24 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-10-03 04:46:24 Program path: C:\SierraChart\ | 2016-10-03 04:46:24 Data Files path: C:\SierraChart\Data\ | 2016-10-03 04:46:24 OS Version Number: 6.1 | 2016-10-03 04:46:24 Locale Setting: C | 2016-10-03 04:46:24 GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-10-03 04:47:23 GainCapital FIX Trading socket (0) | Error on address resolution. Windows error code 11001: Host sconosciuto. | 2016-10-03 04:47:23 GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-03 04:47:23 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-03 04:47:23 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-03 04:47:23 GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-03 04:47:23 GAIN Capital/OEC | Disconnected. | 2016-10-03 04:47:23 HTTP connection to ds01.ddfplus.com:80 (5) | Closed. No error. | 2016-10-03 04:47:44 HTTP connection to ds01.ddfplus.com:80 (5) | Shutdown and closed. | 2016-10-03 04:47:44 |
| [2016-10-03 10:12:57] |
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The problem shown in the Message Log in post #6 is different. Update Sierra Chart with Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 10:46:44] |
| natanibz - Posts: 135 |
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I have download the current version, but now all my charts are daily(i have changed them in intraday charts), but then the numbers bars and the volume profile are not correct. I mean the volume is not correct. Thanks |
| [2016-10-03 10:52:20] |
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See: Footprint and volume profile not working after update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 11:18:06] |
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We have determined the cause of the problem of Intraday charts changing to Historical charts. This is going to be resolved in 1467 which we are releasing now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-03 11:18:23
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