Support Board
Date/Time: Sat, 23 Nov 2024 17:39:41 +0000
Chart data died
View Count: 1541
| [2013-07-22 19:27:41] |
| cloudchartist - Posts: 32 |
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I have no chart data on CL Light Sweet Crude, ie. chart is not updating, but I have data to the DOM
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| [2013-07-22 19:57:16] |
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Please refer to help these topics: http://www.sierrachart.com/index.php?l=doc/helpdetails5.html http://www.sierrachart.com/index.php?l=doc/helpdetails7.html Please post a copy of the Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2013-07-22 20:19:08] |
| cloudchartist - Posts: 32 |
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Alas I tried this but I still have incorrect chart data
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| [2013-07-23 18:55:03] |
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Please also update to the latest Sierra Chart version by selecting Help >> Download Prerelease. After this update, follow the instructions in this section here to use the new FIX connection: https://www.sierrachart.com/index.php?l=doc/CTS_T4.php#UsingFIX If you still have difficulty, please describe the problem and provide us a copy of the Message Log. Here are the instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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