Support Board
Date/Time: Thu, 09 Jan 2025 19:33:29 +0000
problem opening chartbooks after transfer
View Count: 896
| [2016-08-02 16:47:34] |
| bullyboy - Posts: 11 |
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transferred all files from c:sierra/data from old installation to new data file. when i ran SC charts were listed but would not open. I tried a couple of your solutions and now I do not even see charts listed under "file". CHTfiles do appear in my new data file. sending screen shot for your review. Please help Thanks Reading Internal Order ID file. | 2016-08-02 12:35:33 Reading Trade Orders file. | 2016-08-02 12:35:33 Reading Trade Positions file. | 2016-08-02 12:35:33 Software version: 1448 | 2016-08-02 12:35:33 Uses New Spreadsheets | 2016-08-02 12:35:33 Usage end date: 2017-06-30 | 2016-08-02 12:35:33 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-08-02 12:35:33 Current selected Data/Trading service: Interactive Brokers | 2016-08-02 12:35:33 Chart Update Interval: 500 | 2016-08-02 12:35:33 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-08-02 12:35:33 2016-08-02 12:35:36 Local computer time | 2016-08-02 12:35:33 2016-08-02 16:35:36 Local computer time in UTC | 2016-08-02 12:35:33 2016-08-02 12:35:36 Local computer time in SC Time Zone | 2016-08-02 12:35:33 2016-08-02 16:35:33 Server time in UTC | 2016-08-02 12:35:33 Local computer UTC time and Server UTC time difference: 3 seconds. | 2016-08-02 12:35:33 Program path: C:\SierraChart\ | 2016-08-02 12:35:33 Data Files path: C:\SierraChart\Data\ | 2016-08-02 12:35:33 OS Version Number: 6.2 | 2016-08-02 12:35:33 Locale Setting: C | 2016-08-02 12:35:33 Checking for new symbol settings for ib | 2016-08-02 12:35:33 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-08-02 12:35:33 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-08-02 12:35:33 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-08-02 12:35:33 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-08-02 12:35:33 Symbol settings are up-to-date for ib | 2016-08-02 12:35:37 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2016-08-02 12:35:41 Starting TWS auto-login thread. | 2016-08-02 12:35:41 TWS auto-login thread ending. | 2016-08-02 12:35:41 Socket (4) | Connected. | 2016-08-02 12:35:41 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2016-08-02 12:35:41 Interactive Brokers | TWS server version: 76 | 2016-08-02 12:35:42 Interactive Brokers | Connected. Waiting for account information. | 2016-08-02 12:35:42 IB Account information received. | 2016-08-02 12:35:42 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-08-02 12:35:42 Interactive Brokers | Connected to Live account. | 2016-08-02 12:35:42 Interactive Brokers | Year-Month last connected to Live account: 2016-08 | 2016-08-02 12:35:42 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U692* | 2016-08-02 12:35:42 Interactive Brokers | Connected to data and trading server. | 2016-08-02 12:35:42 Next valid order ID: 1 | 2016-08-02 12:35:42 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2016-08-02 12:35:42 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2016-08-02 12:35:42 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2016-08-02 12:35:42 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2016-08-02 12:35:42 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2016-08-02 12:35:42 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2016-08-02 12:35:42 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2016-08-02 12:35:42 Next valid order ID: 1 | 2016-08-02 12:35:42 IB Account information received. | 2016-08-02 12:35:42 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2016-08-02 12:35:42 Interactive Brokers | Connected to Live account. | 2016-08-02 12:35:42 Interactive Brokers | Year-Month last connected to Live account: 2016-08 | 2016-08-02 12:35:42 Interactive Brokers | Received Trade Positions download end message for account U692* | 2016-08-02 12:35:42 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-08-02 12:35:42 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-08-02 12:35:42 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-08-02 12:35:42 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-08-02 12:35:42 Interactive Brokers | Stopping automatic Trade Position updates for account: U692* | 2016-08-02 12:35:47 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U692* | 2016-08-02 12:35:47 Interactive Brokers | Requesting historical order fills for account U692*. | 2016-08-02 12:35:47 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2016-08-02 12:35:47 Interactive Brokers | Received Trade Positions download end message for account U692* | 2016-08-02 12:35:47 Message from IB: Market data farm connection is inactive but should be available upon demand.eufarm. IB Error Code: 2108. Request ID: -1. | 2016-08-02 12:36:53 Message from IB: Market data farm connection is inactive but should be available upon demand.eufarm. IB Error Code: 2108. Request ID: -1. | 2016-08-02 12:36:53 Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture. IB Error Code: 2108. Request ID: -1. | 2016-08-02 12:36:53 Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture. IB Error Code: 2108. Request ID: -1. | 2016-08-02 12:36:53 Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture.us. IB Error Code: 2108. Request ID: -1. | 2016-08-02 12:36:53 Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture.us. IB Error Code: 2108. Request ID: -1. | 2016-08-02 12:36:53 Message from IB: Market data farm connection is inactive but should be available upon demand.cashfarm. IB Error Code: 2108. Request ID: -1. | 2016-08-02 12:36:53 Message from IB: Market data farm connection is inactive but should be available upon demand.cashfarm. IB Error Code: 2108. Request ID: -1. | 2016-08-02 12:36:53 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. | 2016-08-02 12:36:53 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. | 2016-08-02 12:36:53 |
| [2016-08-02 19:53:19] |
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Do you see the Chartbooks you copied from the other installation, listed when you select File >> Open Chartbook? And at the top of the Open Chartbook window do you see that it says: C:\SierraChart\Data\ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-02 19:53:30
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