Support Board
Date/Time: Thu, 09 Jan 2025 19:19:55 +0000
Account re-activation
View Count: 624
| [2016-08-01 17:31:47] |
| User92573 - Posts: 538 |
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Dear Support, Although I expect to upgrade my service package in the near future I am currently renewing my usage time for service package 3. I seem to remember a period list-box (n months) but I cannot see it, only a control for any amount > 10 USD. Has the account page changed or am I looking in the wrong area? Many thanks Paul H |
| [2016-08-01 17:45:55] |
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Yes, there has been changes with how billing is done. Refer to: New Billing Method to be Released at the End of the Day on July 7 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-01 18:25:25
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| [2016-08-01 18:13:06] |
| User92573 - Posts: 538 |
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Sorry, I thought services balance and usage credit were different. My usage has expired but I still have $38.95 service credit. The information icon offers: This is an available balance which can be used for the following services: Sierra Chart Usage Time. Telephone and Remote Assistance Support. Sierra Chart Real-time and Historical Data Feed. Text-to-speech alerts. SMS messages. At this time I want to add $150, or a specific n-months for the SC Sierra Chart Package 3 as opposed to a specific support request which I thought the residual $38.95 related to? That's what is throwing me off. There seems to be two account areas but one portal. Paul |
| [2016-08-01 18:28:40] |
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The Sierra Chart usage time is now paid for from the Services Balance. We have activated service package 3 on your account for automatic renewal. So your account is now active. So you can add the 150 USD to the Services Balance and each month there will be a deduction from that balance for service package 3. You are also currently getting the long-term user discount: https://www.sierrachart.com/index.php?page=doc/Packages.php#LongTermUserDiscount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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