Support Board
Date/Time: Thu, 09 Jan 2025 19:58:06 +0000
Some symbols not updating from SC Data - All Services
View Count: 808
| [2016-07-25 08:42:57] |
| bjohnson777 (Brett Johnson) - Posts: 284 |
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Source: SC Data - All Services Time period is intraday (Chart Settings >> "Intraday Chart Only") Symbols: XIV and TVIX Skimming through the board, I tried the: Global Settings >> Symbol Settings >> Full Reset It didn't do anything. I'm guessing internal references didn't change. I've done multiple: Edit >> Delete All Data And Download to force full downloads. No luck, but XIV went totally empty today. I just retried the steps on the current release. Still no luck. I have a dozen or so other symbols that work fine on intraday. I'm guessing something's stuck on the server side. This has been going on awhile with these 2 symbols, but I haven't had the time to dig in and troubleshoot. Thanks |
| [2016-07-25 09:41:14] |
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This is now resolved. Re-download the data in the chart with Edit >> Delete All Data And Download.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-26 06:44:57] |
| bjohnson777 (Brett Johnson) - Posts: 284 |
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That got it, thanks. Can I request that a daily batch process on the server check the symbol list? XIV and TVIX are commonly used. There are probably other symbols that are stuck. |
| [2016-07-26 06:57:37] |
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The problem occurs when a symbol moves from the NASDAQ to the NYSE or the other way around. There is another solution to this and that will be implemented. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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