Support Board
Date/Time: Sun, 29 Dec 2024 15:55:16 +0000
Problem with real time chart update
View Count: 1166
| [2016-05-03 23:36:31] |
| xRoads1 - Posts: 35 |
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Hi, I am sending this log and a print screen because 1) I am not receiving real time data for my only chart, a 1min chart of /ESM6 2) I have no chart for GER30, I deleted that chart, but still getting messages in the log about it 3) I am receiving a message shown on the print screen [/ESM6 1 Min #1 Symbol not found (Jun 16)], that I do not understand LOG: Using Bid/Ask average for last trade price for GER30 | 2016-05-03 19:13:55 Software version: 1392 | 2016-05-03 19:13:55 Uses New Spreadsheets | 2016-05-03 19:13:55 Usage end date: 2016-06-02 | 2016-05-03 19:13:55 Enabled for: Advanced Features. | 2016-05-03 19:13:55 Enabled for: Sierra Chart Historical Data Service. | 2016-05-03 19:13:55 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-03 19:13:55 Current selected Data/Trading service: TD Ameritrade | 2016-05-03 19:13:55 Chart Update Interval: 500 | 2016-05-03 19:13:55 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-03 19:13:55 2016-05-03 17:13:59 Local computer time | 2016-05-03 19:13:55 2016-05-03 23:13:59 Local computer time in UTC | 2016-05-03 19:13:55 2016-05-03 19:13:59 Local computer time in SC Time Zone | 2016-05-03 19:13:55 2016-05-03 23:13:59 Server time in UTC | 2016-05-03 19:13:55 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-05-03 19:13:55 Program path: C:\SierraChart\ | 2016-05-03 19:13:55 Data Files path: C:\SierraChart\Data\ | 2016-05-03 19:13:55 OS Version Number: 6.1 | 2016-05-03 19:13:55 Locale Setting: C | 2016-05-03 19:13:55 Created the DTC Protocol server. | 2016-05-03 19:13:55 DTC Protocol Server listening on port 11099. | 2016-05-03 19:13:55 Created the DTC Protocol historical data server. | 2016-05-03 19:13:55 HD Server Manager | Listening on port 11098 | 2016-05-03 19:13:55 Checking for new symbol settings for tda | 2016-05-03 19:13:55 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-03 19:13:55 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-03 19:13:55 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-03 19:13:55 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-03 19:14:00 Symbol settings are up-to-date for tda | 2016-05-03 19:14:01 Files to Open on Start up | Opening file: Chartbook1.cht | 2016-05-03 19:14:02 TD Ameritrade | Using primary service for historical data for /ESM6 | 2016-05-03 19:14:02 TD Ameritrade | Connecting. | 2016-05-03 19:14:04 TD Ameritrade | Logging in. (Step 1 of 3) | 2016-05-03 19:14:04 HTTPS connection to apis.tdameritrade.com:443 (0) | Resolved address apis.tdameritrade.com to IP 216.105.251.201. | 2016-05-03 19:14:05 HTTPS connection to apis.tdameritrade.com:443 (4) | Connected. | 2016-05-03 19:14:05 HTTPS connection to apis.tdameritrade.com:443 (4) | Starting TLS 1.0 connection. | 2016-05-03 19:14:05 HTTPS connection to apis.tdameritrade.com:443 (4) | SSL connection established. | 2016-05-03 19:14:05 TD Ameritrade | Authorized for streamer data. Account: 75*** | 2016-05-03 19:14:05 TD Ameritrade | Authorized for streamer data. Account: 88*** | 2016-05-03 19:14:05 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2016-05-03 19:14:05 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2016-05-03 19:14:05 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2016-05-03 19:14:05 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2016-05-03 19:14:05 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2016-05-03 19:14:05 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-03 19:14:05 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-03 19:14:05 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-03 19:14:05 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-03 19:14:05 TD Ameritrade | Connected to data and trading server. | 2016-05-03 19:14:06 Using Bid/Ask average for last trade price for GER30 | 2016-05-03 19:14:06 SC DTC Data | Starting real-time market data updates for: GER30. ID: 1 | 2016-05-03 19:14:06 SC DTC Data | Connecting to the server ds4.sierracharts.com. Port 443 | 2016-05-03 19:14:06 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-05-03 19:14:06 Socket (5) | Connected. | 2016-05-03 19:14:06 SC DTC Data | Connected to server. | 2016-05-03 19:14:06 SC DTC Data | Sending Encoding Request to server | 2016-05-03 19:14:06 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-05-03 19:14:06 SC DTC Data | Sending logon request message. | 2016-05-03 19:14:06 TD Ameritrade | Starting real-time market data updates for: /ESM6. ID: 2 | 2016-05-03 19:14:06 Intraday data recording state for symbol /ESM6 is set to download 'Pending'. | 2016-05-03 19:14:06 Delaying start of download for /ESM6 | 2016-05-03 19:14:06 SC DTC Data | Received logon response. | 2016-05-03 19:14:07 SC DTC Data | Server Name: SC Realtime Server. | 2016-05-03 19:14:07 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-05-03 19:14:07 SC DTC Data | Successfully connected. | 2016-05-03 19:14:07 SC DTC Data | Restarting real-time data updates for symbol: GER30 | 2016-05-03 19:14:07 TD Ameritrade | Streamer request #1 initiated. | 2016-05-03 19:14:07 HTTPS connection to ameritrade02.streamer.com:443 (0) | Resolved address ameritrade02.streamer.com to IP 216.105.251.37. | 2016-05-03 19:14:07 HTTPS connection to ameritrade02.streamer.com:443 (6) | Connected. | 2016-05-03 19:14:08 HTTPS connection to ameritrade02.streamer.com:443 (6) | Starting TLS 1.0 connection. | 2016-05-03 19:14:08 HTTPS connection to ameritrade02.streamer.com:443 (6) | SSL connection established. | 2016-05-03 19:14:08 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-4 | 2016-05-03 19:14:08 HD Request # 2 | Downloading Intraday chart data for /ESM6 to the file [ESM6.scid. Service: cme | 2016-05-03 19:14:17 HD Request # 2 | Download start Date-Time: 2016-05-03 18:57:10.000 | 2016-05-03 19:14:17 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2016-05-03 19:14:17 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-05-03 19:14:17 Socket (7) | Connected. | 2016-05-03 19:14:17 HD Request # 2 | Sending historical data logon request message. | 2016-05-03 19:14:17 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-05-03 18:57:10. Record interval: 1. Symbol: ESM16 | 2016-05-03 19:14:17 HD Request # 2 | Decompressing data. | 2016-05-03 19:14:17 HD Request # 2 | Receiving Intraday data for /ESM6 starting at 2016-05-03 18:57:10 | 2016-05-03 19:14:17 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-05-03 18:57:10 | 2016-05-03 19:14:17 Socket (7) | Shutdown and closed. | 2016-05-03 19:14:17 The network socket for historical data has been closed. | 2016-05-03 19:14:17 HD Request # 2 | Received 23 records from 2016-05-03 18:57:10 to 2016-05-03 19:04:07 (7.0 minutes) and wrote 23 records for /ESM6 | 2016-05-03 19:14:17 HD Request # 2 | Intraday download COMPLETE for /ESM6. Completion time: 0s. Unique request ID: 1 | 2016-05-03 19:14:17 Removed historical data download ID 1 | 2016-05-03 19:14:17 Real-time Intraday chart data file updates started for /ESM6 | 2016-05-03 19:14:17 Opened cached Intraday file: C:\SierraChart\Data\[ESM6.scid | 2016-05-03 19:14:17 Intraday chart data file opened for /ESM6 | 2016-05-03 19:14:17 TD Ameritrade | Using primary service for historical data for /ESM6 | 2016-05-03 19:14:17 Intraday data recording state for symbol /ESM6 is set to download 'Pending'. | 2016-05-03 19:14:17 Delaying start of download for /ESM6 | 2016-05-03 19:14:17 HD Request # 3 | Downloading Intraday chart data for /ESM6 to the file [ESM6.scid. Service: tda | 2016-05-03 19:14:27 HD Request # 3 | Download start Date-Time: 2016-05-03 19:04:07.000 | 2016-05-03 19:14:27 HD Request # 3 | Requesting historical Minute data for the current day. | 2016-05-03 19:14:27 HTTPS connection to ameritrade02.streamer.com:443 (0) | Resolved address ameritrade02.streamer.com to IP 216.105.251.37. | 2016-05-03 19:14:27 HTTPS connection to ameritrade02.streamer.com:443 (8) | Connected. | 2016-05-03 19:14:27 HTTPS connection to ameritrade02.streamer.com:443 (8) | Starting TLS 1.0 connection. | 2016-05-03 19:14:27 HTTPS connection to ameritrade02.streamer.com:443 (8) | SSL connection established. | 2016-05-03 19:14:27 HTTPS connection to ameritrade02.streamer.com:443 (8) | SSL connection closed by remote side. | 2016-05-03 19:14:28 HTTPS connection to ameritrade02.streamer.com:443 (8) | Connection gracefully closed by remote side. | 2016-05-03 19:14:28 HTTPS connection to ameritrade02.streamer.com:443 (8) | SSL object has been freed. SSL state is now disconnected. | 2016-05-03 19:14:28 HTTPS connection to ameritrade02.streamer.com:443 (8) | Shutdown and closed. | 2016-05-03 19:14:28 HD Request # 3 | Chart history request unsuccessful. | 2016-05-03 19:14:28 Gzip data is corrupt or incomplete. | 2016-05-03 19:14:28 * HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /ESM6 | 2016-05-03 19:14:28 HD Request # 3 | Intraday download COMPLETE for /ESM6. Completion time: 0s. Unique request ID: 2 | 2016-05-03 19:14:28 Removed historical data download ID 2 | 2016-05-03 19:14:28 Real-time Intraday chart data file updates started for /ESM6 | 2016-05-03 19:14:28 Opened cached Intraday file: C:\SierraChart\Data\[ESM6.scid | 2016-05-03 19:14:28 Intraday chart data file opened for /ESM6 | 2016-05-03 19:14:28 PRINT SCREEN: http://www.sierrachart.com/image.php?Image=1462318327383.png |
| [2016-05-04 02:32:54] |
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For information about TD Ameritrade and real-time futures data, refer to this page: https://www.sierrachart.com/index.php?page=doc/AmeriTrade.php Regarding GER30, refer to: https://www.sierrachart.com/index.php?page=doc/doc_ChartDataFiles.html#CleaningUpOldSymbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-04 17:41:11] |
| xRoads1 - Posts: 35 |
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CleaningUpOldSymbols, didn't work, also what does this indicate (from the log below): Gzip data is corrupt or incomplete. | 2016-05-04 13:27:16 * Software version: 1392 | 2016-05-04 13:26:38 Uses New Spreadsheets | 2016-05-04 13:26:38 Usage end date: 2016-06-02 | 2016-05-04 13:26:38 Enabled for: Advanced Features. | 2016-05-04 13:26:38 Enabled for: Sierra Chart Historical Data Service. | 2016-05-04 13:26:38 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-04 13:26:38 Current selected Data/Trading service: TD Ameritrade | 2016-05-04 13:26:38 Chart Update Interval: 500 | 2016-05-04 13:26:38 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-04 13:26:38 2016-05-04 11:26:38 Local computer time | 2016-05-04 13:26:38 2016-05-04 17:26:38 Local computer time in UTC | 2016-05-04 13:26:38 2016-05-04 13:26:38 Local computer time in SC Time Zone | 2016-05-04 13:26:38 2016-05-04 15:39:45 Server time in UTC | 2016-05-04 13:26:38 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-05-04 13:26:38 Program path: C:\SierraChart\ | 2016-05-04 13:26:38 Data Files path: C:\SierraChart\Data\ | 2016-05-04 13:26:38 OS Version Number: 6.1 | 2016-05-04 13:26:38 Locale Setting: C | 2016-05-04 13:26:38 File >> Disconnect selected. | 2016-05-04 13:26:45 HTTPS connection to apis.tdameritrade.com:443 (62) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-04 13:26:45 HTTPS connection to apis.tdameritrade.com:443 (62) | SSL has been shut down. | 2016-05-04 13:26:45 HTTPS connection to apis.tdameritrade.com:443 (62) | SSL object has been freed. SSL state is now disconnected. | 2016-05-04 13:26:45 HTTPS connection to apis.tdameritrade.com:443 (62) | Shutdown and closed. | 2016-05-04 13:26:45 TD Ameritrade | Streamer finished. Request ID: 2. | 2016-05-04 13:26:45 HTTPS connection to ameritrade02.streamer.com:443 (64) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-04 13:26:45 HTTPS connection to ameritrade02.streamer.com:443 (64) | SSL has been shut down. | 2016-05-04 13:26:45 HTTPS connection to ameritrade02.streamer.com:443 (64) | SSL object has been freed. SSL state is now disconnected. | 2016-05-04 13:26:45 HTTPS connection to ameritrade02.streamer.com:443 (64) | Shutdown and closed. | 2016-05-04 13:26:45 Socket (63) | Shutdown and closed. | 2016-05-04 13:26:45 SC DTC Data | Disconnected from the server. | 2016-05-04 13:26:45 TD Ameritrade | Disconnected. | 2016-05-04 13:26:45 Disconnected from TD Ameritrade. | 2016-05-04 13:26:45 TD Ameritrade | Connecting. | 2016-05-04 13:26:53 TD Ameritrade | Logging in. (Step 1 of 3) | 2016-05-04 13:26:53 HTTPS connection to apis.tdameritrade.com:443 (0) | Resolved address apis.tdameritrade.com to IP 216.105.251.201. | 2016-05-04 13:26:53 HTTPS connection to apis.tdameritrade.com:443 (68) | Connected. | 2016-05-04 13:26:53 HTTPS connection to apis.tdameritrade.com:443 (68) | Starting TLS 1.0 connection. | 2016-05-04 13:26:53 HTTPS connection to apis.tdameritrade.com:443 (68) | SSL connection established. | 2016-05-04 13:26:53 TD Ameritrade | Authorized for streamer data. Account: 75*** | 2016-05-04 13:26:53 TD Ameritrade | Authorized for streamer data. Account: 88*** | 2016-05-04 13:26:53 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2016-05-04 13:26:53 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2016-05-04 13:26:53 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2016-05-04 13:26:53 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2016-05-04 13:26:54 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2016-05-04 13:26:54 TD Ameritrade | Connected to data and trading server. | 2016-05-04 13:26:55 Using Bid/Ask average for last trade price for GER30 | 2016-05-04 13:26:55 SC DTC Data | Starting real-time market data updates for: GER30. ID: 1 | 2016-05-04 13:26:55 SC DTC Data | Connecting to the server ds3.sierracharts.com. Port 443 | 2016-05-04 13:26:55 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-05-04 13:26:55 TD Ameritrade | Starting real-time market data updates for: /ESM6. ID: 2 | 2016-05-04 13:26:55 Intraday data recording state for symbol /ESM6 is set to download 'Pending'. | 2016-05-04 13:26:55 Delaying start of download for /ESM6 | 2016-05-04 13:26:55 Socket (69) | Connected. | 2016-05-04 13:26:55 SC DTC Data | Connected to server. | 2016-05-04 13:26:55 SC DTC Data | Sending Encoding Request to server | 2016-05-04 13:26:55 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-05-04 13:26:55 SC DTC Data | Sending logon request message. | 2016-05-04 13:26:55 SC DTC Data | Received logon response. | 2016-05-04 13:26:56 SC DTC Data | Server Name: SC Realtime Server. | 2016-05-04 13:26:56 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-05-04 13:26:56 SC DTC Data | Successfully connected. | 2016-05-04 13:26:56 SC DTC Data | Restarting real-time data updates for symbol: GER30 | 2016-05-04 13:26:56 TD Ameritrade | Streamer request #3 initiated. | 2016-05-04 13:26:56 HTTPS connection to ameritrade02.streamer.com:443 (0) | Resolved address ameritrade02.streamer.com to IP 216.105.251.37. | 2016-05-04 13:26:56 HTTPS connection to ameritrade02.streamer.com:443 (70) | Connected. | 2016-05-04 13:26:56 HTTPS connection to ameritrade02.streamer.com:443 (70) | Starting TLS 1.0 connection. | 2016-05-04 13:26:56 HTTPS connection to ameritrade02.streamer.com:443 (70) | SSL connection established. | 2016-05-04 13:26:56 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-4 | 2016-05-04 13:26:56 HD Request # 6 | Downloading Intraday chart data for /ESM6 to the file [ESM6.scid. Service: cme | 2016-05-04 13:27:05 HD Request # 6 | Download start Date-Time: 2016-05-04 13:15:26.000 | 2016-05-04 13:27:05 HD Request # 6 | Using server: scdf1.sierracharts.com port 10149 | 2016-05-04 13:27:05 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-05-04 13:27:05 Socket (71) | Connected. | 2016-05-04 13:27:05 HD Request # 6 | Sending historical data logon request message. | 2016-05-04 13:27:05 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2016-05-04 13:15:26. Record interval: 1. Symbol: ESM16 | 2016-05-04 13:27:05 HD Request # 6 | Decompressing data. | 2016-05-04 13:27:05 HD Request # 6 | Receiving Intraday data for /ESM6 starting at 2016-05-04 13:15:26 | 2016-05-04 13:27:05 HD Request # 6 | Timestamp of first Intraday data file record written: 2016-05-04 13:15:26 | 2016-05-04 13:27:05 Socket (71) | Shutdown and closed. | 2016-05-04 13:27:05 The network socket for historical data has been closed. | 2016-05-04 13:27:05 HD Request # 6 | Received 92 records from 2016-05-04 13:15:26 to 2016-05-04 13:17:07 (101.0 seconds) and wrote 92 records for /ESM6 | 2016-05-04 13:27:05 HD Request # 6 | Intraday download COMPLETE for /ESM6. Completion time: 0s. Unique request ID: 5 | 2016-05-04 13:27:05 Removed historical data download ID 5 | 2016-05-04 13:27:05 Real-time Intraday chart data file updates started for /ESM6 | 2016-05-04 13:27:05 Opened cached Intraday file: C:\SierraChart\Data\[ESM6.scid | 2016-05-04 13:27:05 Intraday chart data file opened for /ESM6 | 2016-05-04 13:27:05 TD Ameritrade | Using primary service for historical data for /ESM6 | 2016-05-04 13:27:05 Intraday data recording state for symbol /ESM6 is set to download 'Pending'. | 2016-05-04 13:27:05 Delaying start of download for /ESM6 | 2016-05-04 13:27:05 HTTPS connection to ameritrade02.streamer.com:443 (70) | SSL connection closed by remote side. | 2016-05-04 13:27:11 HTTPS connection to ameritrade02.streamer.com:443 (70) | Connection gracefully closed by remote side. | 2016-05-04 13:27:11 HTTPS connection to ameritrade02.streamer.com:443 (70) | SSL object has been freed. SSL state is now disconnected. | 2016-05-04 13:27:11 HTTPS connection to ameritrade02.streamer.com:443 (70) | Shutdown and closed. | 2016-05-04 13:27:11 TD Ameritrade | Streamer request completed unexpectedly. Request ID: 3. | 2016-05-04 13:27:11 TD Ameritrade | Streamer request #4 initiated. | 2016-05-04 13:27:13 HTTPS connection to ameritrade02.streamer.com:443 (0) | Resolved address ameritrade02.streamer.com to IP 216.105.251.37. | 2016-05-04 13:27:13 HTTPS connection to ameritrade02.streamer.com:443 (72) | Connected. | 2016-05-04 13:27:13 HTTPS connection to ameritrade02.streamer.com:443 (72) | Starting TLS 1.0 connection. | 2016-05-04 13:27:13 HTTPS connection to ameritrade02.streamer.com:443 (72) | SSL connection established. | 2016-05-04 13:27:13 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-4 | 2016-05-04 13:27:13 HD Request # 7 | Downloading Intraday chart data for /ESM6 to the file [ESM6.scid. Service: tda | 2016-05-04 13:27:15 HD Request # 7 | Download start Date-Time: 2016-05-04 13:17:07.000 | 2016-05-04 13:27:15 HD Request # 7 | Requesting historical Minute data for the current day. | 2016-05-04 13:27:15 HTTPS connection to ameritrade02.streamer.com:443 (0) | Resolved address ameritrade02.streamer.com to IP 216.105.251.37. | 2016-05-04 13:27:15 HTTPS connection to ameritrade02.streamer.com:443 (73) | Connected. | 2016-05-04 13:27:15 HTTPS connection to ameritrade02.streamer.com:443 (73) | Starting TLS 1.0 connection. | 2016-05-04 13:27:15 HTTPS connection to ameritrade02.streamer.com:443 (73) | SSL connection established. | 2016-05-04 13:27:16 HTTPS connection to ameritrade02.streamer.com:443 (73) | SSL connection closed by remote side. | 2016-05-04 13:27:16 HTTPS connection to ameritrade02.streamer.com:443 (73) | Connection gracefully closed by remote side. | 2016-05-04 13:27:16 HTTPS connection to ameritrade02.streamer.com:443 (73) | SSL object has been freed. SSL state is now disconnected. | 2016-05-04 13:27:16 HTTPS connection to ameritrade02.streamer.com:443 (73) | Shutdown and closed. | 2016-05-04 13:27:16 HD Request # 7 | Chart history request unsuccessful. | 2016-05-04 13:27:16 Gzip data is corrupt or incomplete. | 2016-05-04 13:27:16 * HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /ESM6 | 2016-05-04 13:27:16 HD Request # 7 | Intraday download COMPLETE for /ESM6. Completion time: 0s. Unique request ID: 6 | 2016-05-04 13:27:16 Removed historical data download ID 6 | 2016-05-04 13:27:16 Real-time Intraday chart data file updates started for /ESM6 | 2016-05-04 13:27:16 Opened cached Intraday file: C:\SierraChart\Data\[ESM6.scid | 2016-05-04 13:27:16 Intraday chart data file opened for /ESM6 | 2016-05-04 13:27:16 |
| [2016-05-04 17:52:09] |
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This section is very comprehensive: https://www.sierrachart.com/index.php?page=doc/doc_ChartDataFiles.html#CleaningUpOldSymbols If you follow through all of the steps, you definitely will remove GER30 from wherever it is being used. Gzip data is corrupt or incomplete. | 2016-05-04 13:27:16 *
This just means there is corrupt or incomplete data received from TD Ameritrade. Nothing you can do about that but it will go away when you start using the Sierra Chart Exchange Data Feed.For real-time futures data you need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed It was canceled at the end of last month due to insufficient Additional Services Balance on your Sierra Chart account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-04 17:53:29
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| [2016-05-04 18:47:05] |
| xRoads1 - Posts: 35 |
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Here are the screens from the ChartDataFiles.html#CleaningUpOldSymbols and the log below showing that the problem still exists: Software version: 1392 | 2016-05-04 14:40:11 Uses New Spreadsheets | 2016-05-04 14:40:11 Usage end date: 2016-06-02 | 2016-05-04 14:40:11 Enabled for: Advanced Features. | 2016-05-04 14:40:11 Enabled for: Sierra Chart Historical Data Service. | 2016-05-04 14:40:11 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-04 14:40:11 Current selected Data/Trading service: TD Ameritrade | 2016-05-04 14:40:11 Chart Update Interval: 500 | 2016-05-04 14:40:11 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-04 14:40:11 2016-05-04 12:40:11 Local computer time | 2016-05-04 14:40:11 2016-05-04 18:40:11 Local computer time in UTC | 2016-05-04 14:40:11 2016-05-04 14:40:11 Local computer time in SC Time Zone | 2016-05-04 14:40:11 2016-05-04 15:39:45 Server time in UTC | 2016-05-04 14:40:11 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-05-04 14:40:11 Program path: C:\SierraChart\ | 2016-05-04 14:40:11 Data Files path: C:\SierraChart\Data\ | 2016-05-04 14:40:11 OS Version Number: 6.1 | 2016-05-04 14:40:11 Locale Setting: C | 2016-05-04 14:40:11 File >> Disconnect selected. | 2016-05-04 14:40:18 HTTPS connection to apis.tdameritrade.com:443 (68) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-04 14:40:18 HTTPS connection to apis.tdameritrade.com:443 (68) | SSL has been shut down. | 2016-05-04 14:40:18 HTTPS connection to apis.tdameritrade.com:443 (68) | SSL object has been freed. SSL state is now disconnected. | 2016-05-04 14:40:18 HTTPS connection to apis.tdameritrade.com:443 (68) | Shutdown and closed. | 2016-05-04 14:40:18 TD Ameritrade | Streamer finished. Request ID: 4. | 2016-05-04 14:40:18 HTTPS connection to ameritrade02.streamer.com:443 (72) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-04 14:40:18 HTTPS connection to ameritrade02.streamer.com:443 (72) | SSL has been shut down. | 2016-05-04 14:40:18 HTTPS connection to ameritrade02.streamer.com:443 (72) | SSL object has been freed. SSL state is now disconnected. | 2016-05-04 14:40:18 HTTPS connection to ameritrade02.streamer.com:443 (72) | Shutdown and closed. | 2016-05-04 14:40:18 Socket (69) | Shutdown and closed. | 2016-05-04 14:40:18 SC DTC Data | Disconnected from the server. | 2016-05-04 14:40:18 TD Ameritrade | Disconnected. | 2016-05-04 14:40:18 Disconnected from TD Ameritrade. | 2016-05-04 14:40:18 TD Ameritrade | Connecting. | 2016-05-04 14:40:26 TD Ameritrade | Logging in. (Step 1 of 3) | 2016-05-04 14:40:26 HTTPS connection to apis.tdameritrade.com:443 (0) | Resolved address apis.tdameritrade.com to IP 216.105.251.201. | 2016-05-04 14:40:26 HTTPS connection to apis.tdameritrade.com:443 (112) | Connected. | 2016-05-04 14:40:26 HTTPS connection to apis.tdameritrade.com:443 (112) | Starting TLS 1.0 connection. | 2016-05-04 14:40:26 HTTPS connection to apis.tdameritrade.com:443 (112) | SSL connection established. | 2016-05-04 14:40:26 TD Ameritrade | Authorized for streamer data. Account: 75*** | 2016-05-04 14:40:27 TD Ameritrade | Authorized for streamer data. Account: 88*** | 2016-05-04 14:40:27 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2016-05-04 14:40:27 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2016-05-04 14:40:27 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2016-05-04 14:40:27 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2016-05-04 14:40:27 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2016-05-04 14:40:28 TD Ameritrade | Connected to data and trading server. | 2016-05-04 14:40:28 Using Bid/Ask average for last trade price for GER30 | 2016-05-04 14:40:28 SC DTC Data | Starting real-time market data updates for: GER30. ID: 1 | 2016-05-04 14:40:28 SC DTC Data | Connecting to the server ds5.sierracharts.com. Port 10048 | 2016-05-04 14:40:28 TD Ameritrade | Starting real-time market data updates for: /ESM6. ID: 2 | 2016-05-04 14:40:28 Intraday data recording state for symbol /ESM6 is set to download 'Pending'. | 2016-05-04 14:40:28 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-05-04 14:40:28 Delaying start of download for /ESM6 | 2016-05-04 14:40:28 Socket (113) | Connected. | 2016-05-04 14:40:28 SC DTC Data | Connected to server. | 2016-05-04 14:40:28 SC DTC Data | Sending Encoding Request to server | 2016-05-04 14:40:28 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-05-04 14:40:28 SC DTC Data | Sending logon request message. | 2016-05-04 14:40:28 SC DTC Data | Received logon response. | 2016-05-04 14:40:29 SC DTC Data | Server Name: SC Realtime Server. | 2016-05-04 14:40:29 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-05-04 14:40:29 SC DTC Data | Successfully connected. | 2016-05-04 14:40:29 SC DTC Data | Restarting real-time data updates for symbol: GER30 | 2016-05-04 14:40:29 TD Ameritrade | Streamer request #5 initiated. | 2016-05-04 14:40:29 HTTPS connection to ameritrade02.streamer.com:443 (0) | Resolved address ameritrade02.streamer.com to IP 216.105.251.38. | 2016-05-04 14:40:29 HTTPS connection to ameritrade02.streamer.com:443 (114) | Connected. | 2016-05-04 14:40:29 HTTPS connection to ameritrade02.streamer.com:443 (114) | Starting TLS 1.0 connection. | 2016-05-04 14:40:29 HTTPS connection to ameritrade02.streamer.com:443 (114) | SSL connection established. | 2016-05-04 14:40:29 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-3 | 2016-05-04 14:40:29 HD Request # 8 | Downloading Intraday chart data for /ESM6 to the file [ESM6.scid. Service: cme | 2016-05-04 14:40:39 HD Request # 8 | Download start Date-Time: 2016-05-04 13:17:07.000 | 2016-05-04 14:40:39 HD Request # 8 | Using server: scdf2.sierracharts.com port 10149 | 2016-05-04 14:40:39 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-05-04 14:40:39 Socket (115) | Connected. | 2016-05-04 14:40:39 HD Request # 8 | Sending historical data logon request message. | 2016-05-04 14:40:39 HD Request # 8 | Requesting Intraday data. Start Date-Time: 2016-05-04 13:17:07. Record interval: 1. Symbol: ESM16 | 2016-05-04 14:40:39 HD Request # 8 | Decompressing data. | 2016-05-04 14:40:39 HD Request # 8 | Receiving Intraday data for /ESM6 starting at 2016-05-04 13:17:07 | 2016-05-04 14:40:39 HD Request # 8 | Timestamp of first Intraday data file record written: 2016-05-04 13:17:07 | 2016-05-04 14:40:39 Socket (115) | Shutdown and closed. | 2016-05-04 14:40:39 The network socket for historical data has been closed. | 2016-05-04 14:40:39 HD Request # 8 | Received 3232 records from 2016-05-04 13:17:07 to 2016-05-04 14:30:40 (73.5 minutes) and wrote 3232 records for /ESM6 | 2016-05-04 14:40:39 HD Request # 8 | Intraday download COMPLETE for /ESM6. Completion time: 0s. Unique request ID: 7 | 2016-05-04 14:40:39 Removed historical data download ID 7 | 2016-05-04 14:40:39 Real-time Intraday chart data file updates started for /ESM6 | 2016-05-04 14:40:39 Opened cached Intraday file: C:\SierraChart\Data\[ESM6.scid | 2016-05-04 14:40:39 Intraday chart data file opened for /ESM6 | 2016-05-04 14:40:39 TD Ameritrade | Using primary service for historical data for /ESM6 | 2016-05-04 14:40:39 Intraday data recording state for symbol /ESM6 is set to download 'Pending'. | 2016-05-04 14:40:39 Delaying start of download for /ESM6 | 2016-05-04 14:40:39 HD Request # 9 | Downloading Intraday chart data for /ESM6 to the file [ESM6.scid. Service: tda | 2016-05-04 14:40:49 HD Request # 9 | Download start Date-Time: 2016-05-04 14:30:40.000 | 2016-05-04 14:40:49 HD Request # 9 | Requesting historical Minute data for the current day. | 2016-05-04 14:40:49 HTTPS connection to ameritrade02.streamer.com:443 (0) | Resolved address ameritrade02.streamer.com to IP 216.105.251.38. | 2016-05-04 14:40:49 HTTPS connection to ameritrade02.streamer.com:443 (116) | Connected. | 2016-05-04 14:40:49 HTTPS connection to ameritrade02.streamer.com:443 (116) | Starting TLS 1.0 connection. | 2016-05-04 14:40:49 HTTPS connection to ameritrade02.streamer.com:443 (116) | SSL connection established. | 2016-05-04 14:40:49 HTTPS connection to ameritrade02.streamer.com:443 (116) | SSL connection closed by remote side. | 2016-05-04 14:40:49 HTTPS connection to ameritrade02.streamer.com:443 (116) | Connection gracefully closed by remote side. | 2016-05-04 14:40:49 HTTPS connection to ameritrade02.streamer.com:443 (116) | SSL object has been freed. SSL state is now disconnected. | 2016-05-04 14:40:49 HTTPS connection to ameritrade02.streamer.com:443 (116) | Shutdown and closed. | 2016-05-04 14:40:49 HD Request # 9 | Chart history request unsuccessful. | 2016-05-04 14:40:49 Gzip data is corrupt or incomplete. | 2016-05-04 14:40:49 * HD Request # 9 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /ESM6 | 2016-05-04 14:40:49 HD Request # 9 | Intraday download COMPLETE for /ESM6. Completion time: 0s. Unique request ID: 8 | 2016-05-04 14:40:49 Removed historical data download ID 8 | 2016-05-04 14:40:49 Real-time Intraday chart data file updates started for /ESM6 | 2016-05-04 14:40:49 Opened cached Intraday file: C:\SierraChart\Data\[ESM6.scid | 2016-05-04 14:40:49 Intraday chart data file opened for /ESM6 | 2016-05-04 14:40:49 |
 Windows and Chartbooks.png / V - Attached On 2016-05-04 18:43:44 UTC - Size: 37.17 KB - 253 views Global Symbol Settings.png / V - Attached On 2016-05-04 18:43:58 UTC - Size: 93.43 KB - 268 views Quote Board.png / V - Attached On 2016-05-04 18:44:53 UTC - Size: 32.92 KB - 247 views Symbol List.png / V - Attached On 2016-05-04 18:45:05 UTC - Size: 31.2 KB - 293 views Alert Manager.png / V - Attached On 2016-05-04 18:45:17 UTC - Size: 71.33 KB - 285 views Attachment Deleted. |
| [2016-05-04 19:30:21] |
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On the Message Log window press the Clear Log button. Select File >> Close All Chartbooks. Reconnect to the data feed with File >> Disconnect and File >> Connect to Data Feed. Then post a copy of the Message Log again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-04 20:01:48] |
| xRoads1 - Posts: 35 |
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Software version: 1392 | 2016-05-04 16:00:30 Uses New Spreadsheets | 2016-05-04 16:00:30 Usage end date: 2016-06-02 | 2016-05-04 16:00:30 Enabled for: Advanced Features. | 2016-05-04 16:00:30 Enabled for: Sierra Chart Historical Data Service. | 2016-05-04 16:00:30 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-04 16:00:30 Current selected Data/Trading service: TD Ameritrade | 2016-05-04 16:00:30 Chart Update Interval: 500 | 2016-05-04 16:00:30 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-04 16:00:30 2016-05-04 14:00:30 Local computer time | 2016-05-04 16:00:30 2016-05-04 20:00:30 Local computer time in UTC | 2016-05-04 16:00:30 2016-05-04 16:00:30 Local computer time in SC Time Zone | 2016-05-04 16:00:30 2016-05-04 19:59:55 Server time in UTC | 2016-05-04 16:00:30 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-05-04 16:00:30 Program path: C:\SierraChart\ | 2016-05-04 16:00:30 Data Files path: C:\SierraChart\Data\ | 2016-05-04 16:00:30 OS Version Number: 6.1 | 2016-05-04 16:00:30 Locale Setting: C | 2016-05-04 16:00:30 File >> Disconnect selected. | 2016-05-04 16:00:56 HTTPS connection to apis.tdameritrade.com:443 (4) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-04 16:00:56 HTTPS connection to apis.tdameritrade.com:443 (4) | SSL has been shut down. | 2016-05-04 16:00:56 HTTPS connection to apis.tdameritrade.com:443 (4) | SSL object has been freed. SSL state is now disconnected. | 2016-05-04 16:00:56 HTTPS connection to apis.tdameritrade.com:443 (4) | Shutdown and closed. | 2016-05-04 16:00:56 TD Ameritrade | Streamer finished. Request ID: 1. | 2016-05-04 16:00:56 HTTPS connection to ameritrade02.streamer.com:443 (6) | SSL shutdown indicates not able to send 'close notify'. | 2016-05-04 16:00:56 HTTPS connection to ameritrade02.streamer.com:443 (6) | SSL has been shut down. | 2016-05-04 16:00:56 HTTPS connection to ameritrade02.streamer.com:443 (6) | SSL object has been freed. SSL state is now disconnected. | 2016-05-04 16:00:56 HTTPS connection to ameritrade02.streamer.com:443 (6) | Shutdown and closed. | 2016-05-04 16:00:56 Socket (5) | Shutdown and closed. | 2016-05-04 16:00:56 SC DTC Data | Disconnected from the server. | 2016-05-04 16:00:56 TD Ameritrade | Disconnected. | 2016-05-04 16:00:56 Disconnected from TD Ameritrade. | 2016-05-04 16:00:56 TD Ameritrade | Connecting. | 2016-05-04 16:01:05 TD Ameritrade | Logging in. (Step 1 of 3) | 2016-05-04 16:01:05 HTTPS connection to apis.tdameritrade.com:443 (0) | Resolved address apis.tdameritrade.com to IP 216.105.251.201. | 2016-05-04 16:01:05 HTTPS connection to apis.tdameritrade.com:443 (9) | Connected. | 2016-05-04 16:01:05 HTTPS connection to apis.tdameritrade.com:443 (9) | Starting TLS 1.0 connection. | 2016-05-04 16:01:05 HTTPS connection to apis.tdameritrade.com:443 (9) | SSL connection established. | 2016-05-04 16:01:05 TD Ameritrade | Authorized for streamer data. Account: 75*** | 2016-05-04 16:01:05 TD Ameritrade | Authorized for streamer data. Account: 88*** | 2016-05-04 16:01:05 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2016-05-04 16:01:05 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2016-05-04 16:01:05 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2016-05-04 16:01:05 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2016-05-04 16:01:06 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2016-05-04 16:01:06 TD Ameritrade | Connected to data and trading server. | 2016-05-04 16:01:07 Using Bid/Ask average for last trade price for GER30 | 2016-05-04 16:01:07 SC DTC Data | Starting real-time market data updates for: GER30. ID: 1 | 2016-05-04 16:01:07 SC DTC Data | Connecting to the server ds3.sierracharts.com. Port 10048 | 2016-05-04 16:01:07 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-05-04 16:01:07 Socket (10) | Connected. | 2016-05-04 16:01:07 SC DTC Data | Connected to server. | 2016-05-04 16:01:07 SC DTC Data | Sending Encoding Request to server | 2016-05-04 16:01:07 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-05-04 16:01:07 SC DTC Data | Sending logon request message. | 2016-05-04 16:01:07 SC DTC Data | Received logon response. | 2016-05-04 16:01:07 SC DTC Data | Server Name: SC Realtime Server. | 2016-05-04 16:01:07 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-05-04 16:01:07 SC DTC Data | Successfully connected. | 2016-05-04 16:01:07 SC DTC Data | Restarting real-time data updates for symbol: GER30 | 2016-05-04 16:01:07 TD Ameritrade | Streamer request #2 initiated. | 2016-05-04 16:01:08 HTTPS connection to ameritrade02.streamer.com:443 (0) | Resolved address ameritrade02.streamer.com to IP 216.105.251.37. | 2016-05-04 16:01:08 HTTPS connection to ameritrade02.streamer.com:443 (11) | Connected. | 2016-05-04 16:01:08 HTTPS connection to ameritrade02.streamer.com:443 (11) | Starting TLS 1.0 connection. | 2016-05-04 16:01:08 HTTPS connection to ameritrade02.streamer.com:443 (11) | SSL connection established. | 2016-05-04 16:01:08 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-4 | 2016-05-04 16:01:08 |
| [2016-05-04 20:09:31] |
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This might be caused by the Trade >> Trade Activity Log. What is the symbol at the top of that window set to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-04 20:12:55] |
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Also, do you have any Spreadsheets open?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-04 20:23:16] |
| xRoads1 - Posts: 35 |
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esm16 and no spreadsheets open, how about if I delete everything and just reinstall
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| [2016-05-04 22:03:39] |
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Still thinking about this. You definitely do not need to reinstall. Although if you want you could follow this procedure here: https://www.sierrachart.com/index.php?page=doc/helpdetails39.html If you want you can attach your Sierra3.Cfg file here, that may help us determine the origin of that symbol. This file is located in the main Sierra Chart folder. It can be privately attached. It contains no private information. Here are instructions to attach a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-04 23:52:08] |
| xRoads1 - Posts: 35 |
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here is sierra3.cfg
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Private File |
| [2016-05-05 04:32:59] |
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As we expected, you did not fully follow step 4: https://www.sierrachart.com/index.php?page=doc/doc_ChartDataFiles.html#CleaningUpOldSymbols See the attachment. This is from your configuration. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| 2016-05-05_163053.png / V - Attached On 2016-05-05 04:32:54 UTC - Size: 12.17 KB - 276 views |
| [2016-05-05 05:45:09] |
| xRoads1 - Posts: 35 |
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If you look back at what I sent you for Alerts Manager, you will see my Alerts Manager is different, so it was difficult to follow the instructions. I have no option under Windows for Show/Hide Alerts Manager, only Alert Manager. Attached is what my Alert manager looks like as opposed to the one that your ChartDataFiles.html#CleaningUpOldSymbols page. No need to be cheeky, I am just trying to solve a problem. |
| Alert Manager.png / V - Attached On 2016-05-05 05:42:27 UTC - Size: 71.33 KB - 266 views Attachment Deleted. |
| [2016-05-05 06:09:12] |
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Yes the new command is Window >> Alerts Manager. The problem is you did not select the Symbol Alerts tab as the documentation explains. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-05 06:10:29] |
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To clarify this, we added a screenshot to the documentation: https://www.sierrachart.com/index.php?page=doc/doc_ChartDataFiles.html#CleaningUpOldSymbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-05 06:11:07
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| [2016-05-05 15:58:46] |
| xRoads1 - Posts: 35 |
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Thank you very much. There remains one issue from my original post, the "Symbol not found (June16" on the attached print screen. |
| [2016-05-05 17:25:31] |
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This was already answered at post #4 above. Here it is again: For real-time futures data you need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed It was canceled at the end of last month due to an insufficient Additional Services Balance on your Sierra Chart account. Here are the setup instructions: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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