Support Board
Date/Time: Sun, 29 Dec 2024 15:38:39 +0000
Post From: Problem with real time chart update
| [2016-05-03 23:36:31] |
| xRoads1 - Posts: 35 |
|
Hi, I am sending this log and a print screen because 1) I am not receiving real time data for my only chart, a 1min chart of /ESM6 2) I have no chart for GER30, I deleted that chart, but still getting messages in the log about it 3) I am receiving a message shown on the print screen [/ESM6 1 Min #1 Symbol not found (Jun 16)], that I do not understand LOG: Using Bid/Ask average for last trade price for GER30 | 2016-05-03 19:13:55 Software version: 1392 | 2016-05-03 19:13:55 Uses New Spreadsheets | 2016-05-03 19:13:55 Usage end date: 2016-06-02 | 2016-05-03 19:13:55 Enabled for: Advanced Features. | 2016-05-03 19:13:55 Enabled for: Sierra Chart Historical Data Service. | 2016-05-03 19:13:55 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-05-03 19:13:55 Current selected Data/Trading service: TD Ameritrade | 2016-05-03 19:13:55 Chart Update Interval: 500 | 2016-05-03 19:13:55 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-05-03 19:13:55 2016-05-03 17:13:59 Local computer time | 2016-05-03 19:13:55 2016-05-03 23:13:59 Local computer time in UTC | 2016-05-03 19:13:55 2016-05-03 19:13:59 Local computer time in SC Time Zone | 2016-05-03 19:13:55 2016-05-03 23:13:59 Server time in UTC | 2016-05-03 19:13:55 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-05-03 19:13:55 Program path: C:\SierraChart\ | 2016-05-03 19:13:55 Data Files path: C:\SierraChart\Data\ | 2016-05-03 19:13:55 OS Version Number: 6.1 | 2016-05-03 19:13:55 Locale Setting: C | 2016-05-03 19:13:55 Created the DTC Protocol server. | 2016-05-03 19:13:55 DTC Protocol Server listening on port 11099. | 2016-05-03 19:13:55 Created the DTC Protocol historical data server. | 2016-05-03 19:13:55 HD Server Manager | Listening on port 11098 | 2016-05-03 19:13:55 Checking for new symbol settings for tda | 2016-05-03 19:13:55 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-05-03 19:13:55 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-05-03 19:13:55 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-05-03 19:13:55 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-05-03 19:14:00 Symbol settings are up-to-date for tda | 2016-05-03 19:14:01 Files to Open on Start up | Opening file: Chartbook1.cht | 2016-05-03 19:14:02 TD Ameritrade | Using primary service for historical data for /ESM6 | 2016-05-03 19:14:02 TD Ameritrade | Connecting. | 2016-05-03 19:14:04 TD Ameritrade | Logging in. (Step 1 of 3) | 2016-05-03 19:14:04 HTTPS connection to apis.tdameritrade.com:443 (0) | Resolved address apis.tdameritrade.com to IP 216.105.251.201. | 2016-05-03 19:14:05 HTTPS connection to apis.tdameritrade.com:443 (4) | Connected. | 2016-05-03 19:14:05 HTTPS connection to apis.tdameritrade.com:443 (4) | Starting TLS 1.0 connection. | 2016-05-03 19:14:05 HTTPS connection to apis.tdameritrade.com:443 (4) | SSL connection established. | 2016-05-03 19:14:05 TD Ameritrade | Authorized for streamer data. Account: 75*** | 2016-05-03 19:14:05 TD Ameritrade | Authorized for streamer data. Account: 88*** | 2016-05-03 19:14:05 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2016-05-03 19:14:05 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2016-05-03 19:14:05 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2016-05-03 19:14:05 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2016-05-03 19:14:05 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2016-05-03 19:14:05 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-05-03 19:14:05 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-05-03 19:14:05 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-05-03 19:14:05 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-05-03 19:14:05 TD Ameritrade | Connected to data and trading server. | 2016-05-03 19:14:06 Using Bid/Ask average for last trade price for GER30 | 2016-05-03 19:14:06 SC DTC Data | Starting real-time market data updates for: GER30. ID: 1 | 2016-05-03 19:14:06 SC DTC Data | Connecting to the server ds4.sierracharts.com. Port 443 | 2016-05-03 19:14:06 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-05-03 19:14:06 Socket (5) | Connected. | 2016-05-03 19:14:06 SC DTC Data | Connected to server. | 2016-05-03 19:14:06 SC DTC Data | Sending Encoding Request to server | 2016-05-03 19:14:06 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-05-03 19:14:06 SC DTC Data | Sending logon request message. | 2016-05-03 19:14:06 TD Ameritrade | Starting real-time market data updates for: /ESM6. ID: 2 | 2016-05-03 19:14:06 Intraday data recording state for symbol /ESM6 is set to download 'Pending'. | 2016-05-03 19:14:06 Delaying start of download for /ESM6 | 2016-05-03 19:14:06 SC DTC Data | Received logon response. | 2016-05-03 19:14:07 SC DTC Data | Server Name: SC Realtime Server. | 2016-05-03 19:14:07 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-05-03 19:14:07 SC DTC Data | Successfully connected. | 2016-05-03 19:14:07 SC DTC Data | Restarting real-time data updates for symbol: GER30 | 2016-05-03 19:14:07 TD Ameritrade | Streamer request #1 initiated. | 2016-05-03 19:14:07 HTTPS connection to ameritrade02.streamer.com:443 (0) | Resolved address ameritrade02.streamer.com to IP 216.105.251.37. | 2016-05-03 19:14:07 HTTPS connection to ameritrade02.streamer.com:443 (6) | Connected. | 2016-05-03 19:14:08 HTTPS connection to ameritrade02.streamer.com:443 (6) | Starting TLS 1.0 connection. | 2016-05-03 19:14:08 HTTPS connection to ameritrade02.streamer.com:443 (6) | SSL connection established. | 2016-05-03 19:14:08 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 09-4 | 2016-05-03 19:14:08 HD Request # 2 | Downloading Intraday chart data for /ESM6 to the file [ESM6.scid. Service: cme | 2016-05-03 19:14:17 HD Request # 2 | Download start Date-Time: 2016-05-03 18:57:10.000 | 2016-05-03 19:14:17 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2016-05-03 19:14:17 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-05-03 19:14:17 Socket (7) | Connected. | 2016-05-03 19:14:17 HD Request # 2 | Sending historical data logon request message. | 2016-05-03 19:14:17 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-05-03 18:57:10. Record interval: 1. Symbol: ESM16 | 2016-05-03 19:14:17 HD Request # 2 | Decompressing data. | 2016-05-03 19:14:17 HD Request # 2 | Receiving Intraday data for /ESM6 starting at 2016-05-03 18:57:10 | 2016-05-03 19:14:17 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-05-03 18:57:10 | 2016-05-03 19:14:17 Socket (7) | Shutdown and closed. | 2016-05-03 19:14:17 The network socket for historical data has been closed. | 2016-05-03 19:14:17 HD Request # 2 | Received 23 records from 2016-05-03 18:57:10 to 2016-05-03 19:04:07 (7.0 minutes) and wrote 23 records for /ESM6 | 2016-05-03 19:14:17 HD Request # 2 | Intraday download COMPLETE for /ESM6. Completion time: 0s. Unique request ID: 1 | 2016-05-03 19:14:17 Removed historical data download ID 1 | 2016-05-03 19:14:17 Real-time Intraday chart data file updates started for /ESM6 | 2016-05-03 19:14:17 Opened cached Intraday file: C:\SierraChart\Data\[ESM6.scid | 2016-05-03 19:14:17 Intraday chart data file opened for /ESM6 | 2016-05-03 19:14:17 TD Ameritrade | Using primary service for historical data for /ESM6 | 2016-05-03 19:14:17 Intraday data recording state for symbol /ESM6 is set to download 'Pending'. | 2016-05-03 19:14:17 Delaying start of download for /ESM6 | 2016-05-03 19:14:17 HD Request # 3 | Downloading Intraday chart data for /ESM6 to the file [ESM6.scid. Service: tda | 2016-05-03 19:14:27 HD Request # 3 | Download start Date-Time: 2016-05-03 19:04:07.000 | 2016-05-03 19:14:27 HD Request # 3 | Requesting historical Minute data for the current day. | 2016-05-03 19:14:27 HTTPS connection to ameritrade02.streamer.com:443 (0) | Resolved address ameritrade02.streamer.com to IP 216.105.251.37. | 2016-05-03 19:14:27 HTTPS connection to ameritrade02.streamer.com:443 (8) | Connected. | 2016-05-03 19:14:27 HTTPS connection to ameritrade02.streamer.com:443 (8) | Starting TLS 1.0 connection. | 2016-05-03 19:14:27 HTTPS connection to ameritrade02.streamer.com:443 (8) | SSL connection established. | 2016-05-03 19:14:27 HTTPS connection to ameritrade02.streamer.com:443 (8) | SSL connection closed by remote side. | 2016-05-03 19:14:28 HTTPS connection to ameritrade02.streamer.com:443 (8) | Connection gracefully closed by remote side. | 2016-05-03 19:14:28 HTTPS connection to ameritrade02.streamer.com:443 (8) | SSL object has been freed. SSL state is now disconnected. | 2016-05-03 19:14:28 HTTPS connection to ameritrade02.streamer.com:443 (8) | Shutdown and closed. | 2016-05-03 19:14:28 HD Request # 3 | Chart history request unsuccessful. | 2016-05-03 19:14:28 Gzip data is corrupt or incomplete. | 2016-05-03 19:14:28 * HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /ESM6 | 2016-05-03 19:14:28 HD Request # 3 | Intraday download COMPLETE for /ESM6. Completion time: 0s. Unique request ID: 2 | 2016-05-03 19:14:28 Removed historical data download ID 2 | 2016-05-03 19:14:28 Real-time Intraday chart data file updates started for /ESM6 | 2016-05-03 19:14:28 Opened cached Intraday file: C:\SierraChart\Data\[ESM6.scid | 2016-05-03 19:14:28 Intraday chart data file opened for /ESM6 | 2016-05-03 19:14:28 PRINT SCREEN: http://www.sierrachart.com/image.php?Image=1462318327383.png |