Support Board
Date/Time: Sun, 29 Dec 2024 15:18:26 +0000
Demo CQG
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| [2016-05-02 19:05:40] |
| User64530 - Posts: 4 |
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Hello, I can't get real time quotes for several products such as British pound in Sierra Chart. The Chart says that symbol F.USD.BP6M16 is unknown while I need to delete/download data to get the last candles (please see attached pic). Some others such as F.USD.EU6M16 work fine. Thank you for your answer. Best Regards, |
 Image4.jpg / V - Attached On 2016-05-02 19:04:08 UTC - Size: 375.57 KB - 287 views Attachment Deleted. |
| [2016-05-02 19:13:32] |
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Refer to: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-04 16:12:11] |
| User64530 - Posts: 4 |
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Hi, I have checked the following link : http://www.sierrachart.com/index.php?page=doc/CQGTrading.php#MarketDataAuthorizationsForSymbols but it does not help. I have also talked to people from AMP but it seems to be an issue on your side. I am testing a 14 days trial with AMP Futures/CQG Feed but several symbols are unknown : F.US.EU6M16 : works fine F.US.BP6M16 : no real time - symbol unknown F.US.NE6M16 : no real time - symbol unknown F.US.JY6M16 : works fine F.US.DA6M16 : works fine F.US.CA6M16 : no real time - symbol unknown F.US.SF6M16 : no real time - symbol unknown For the unknown symbols, when I delete/download data or disconnect/reconnect the feed, I can get the last candles, but nothing comes up in real time, what is very strange. Thank you for your help. |
| [2016-05-04 16:18:07] |
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but it seems to be an issue on your side.
We can assure you this is definitely not the case!The symbols that you do not receive real-time data for, are not authorized on your CQG account. It is that simple. We cannot help with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-04 16:18:27
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