Support Board
Date/Time: Sun, 29 Dec 2024 14:51:22 +0000
Unable to log on to platform
View Count: 760
| [2016-04-30 19:27:24] |
| User360919 - Posts: 4 |
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I have recently registered for the support board but used different log in details to that for my platform. Was this wrong as I now am unable to access the platform. Should the log in details be the same? If so, how do I change th platform log in please? Each time I try the screen quickly goes to the 'Connecting' page without allowing me time to change the log in Thanks |
| [2016-04-30 22:17:08] |
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You need to use the same Sierra Chart Account Name for both the Support Board and for Sierra Chart itself. Follow the instructions here: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-01 08:33:09] |
| User360919 - Posts: 4 |
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Thank you for your reply. So, I have changed the u/n and p/w to the new u/n and p/w I used for the support booard however, platform is still not allowing log in. Do I need to wait for you to actiate these new details? Thanks |
| [2016-05-01 09:29:05] |
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Your account has been activated and/or reset. A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-01 11:38:18] |
| User360919 - Posts: 4 |
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Hi Thanks for this but I am still unable to log on. I keep on getting the yellow box at the top with text 'Waiting to reconnect'. I am not getting the red box with log in failed Any ideas? |
| [2016-05-01 19:06:36] |
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We see you are using Gain Capital. Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ServerAvailability Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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