Support Board
Date/Time: Sat, 28 Dec 2024 08:47:57 +0000
fgbl and fdax download fail
View Count: 997
| [2016-04-20 06:59:24] |
| User68094 - Posts: 11 |
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Dear Sierra Chart members, I have problems to download fgbl and fdax data and the current market data is not running.
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| [2016-04-20 07:02:59] |
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Restart Sierra Chart. Open a chart for one of those symbols and then post a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-20 07:03:37
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| [2016-04-20 07:46:36] |
| User68094 - Posts: 11 |
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Software version: 1397 | 2016-04-20 07:45:43 Uses New Spreadsheets | 2016-04-20 07:45:43 Usage end date: 2016-05-21 | 2016-04-20 07:45:43 Enabled for: Advanced Features. | 2016-04-20 07:45:43 Enabled for: Sierra Chart Historical Data Service. | 2016-04-20 07:45:43 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-20 07:45:43 Current selected Data/Trading service: Rithmic Trading | 2016-04-20 07:45:43 Chart Update Interval: 500 | 2016-04-20 07:45:43 Time Zone: +00:00:00 (UTC+00) | 2016-04-20 07:45:43 2016-04-20 09:45:51 Local computer time | 2016-04-20 07:45:43 2016-04-20 07:45:51 Local computer time in UTC | 2016-04-20 07:45:43 2016-04-20 07:45:51 Local computer time in SC Time Zone | 2016-04-20 07:45:43 2016-04-20 07:45:28 Server time in UTC | 2016-04-20 07:45:43 Local computer UTC time and Server UTC time difference: 22 seconds. | 2016-04-20 07:45:43 Program path: C:\SierraChart\ | 2016-04-20 07:45:43 Data Files path: C:\SierraChart\Data\ | 2016-04-20 07:45:43 OS Version Number: 6.2 | 2016-04-20 07:45:43 Locale Setting: C | 2016-04-20 07:45:43 Checking for new symbol settings for rim | 2016-04-20 07:45:43 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-20 07:45:43 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-20 07:45:43 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-20 07:45:43 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-20 07:45:43 Symbol settings are up-to-date for rim | 2016-04-20 07:45:43 Rithmic Trading | Port for executable: 58200 | 2016-04-20 07:45:56 Listening socket (832), port 58200 | Closed. | 2016-04-20 07:45:56 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-04-20 07:45:56 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-20 07:45:57 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-20 07:45:57 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-20 07:45:57 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-20 07:45:57 Rithmic Trading | Connecting to the server 127.0.0.1. Port 58200 | 2016-04-20 07:45:58 Socket (4) | Connected. | 2016-04-20 07:45:58 Rithmic Trading | Connected to server. | 2016-04-20 07:45:58 Rithmic Trading | Sending Encoding Request to server | 2016-04-20 07:45:58 Rithmic Trading | Setting DTC Encoding to Binary | 2016-04-20 07:45:58 Rithmic Trading | Sending logon request message. | 2016-04-20 07:45:58 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-04-20 07:45:58 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-04-20 07:45:58 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-04-20 07:45:58 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-04-20 07:46:01 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-04-20 07:46:01 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2016-04-20 07:46:02 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2016-04-20 07:46:02 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2016-04-20 07:46:02 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2016-04-20 07:46:03 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2016-04-20 07:46:03 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2016-04-20 07:46:03 Rithmic Trading | Received logon response. | 2016-04-20 07:46:04 Rithmic Trading | Server Name: SC DTC Bridge. | 2016-04-20 07:46:04 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-04-20 07:46:04 Rithmic Trading | Successfully connected. IB='Progressive'. | 2016-04-20 07:46:04 Rithmic Trading | Trading is supported. | 2016-04-20 07:46:04 Rithmic Trading | Order cancel and replace is supported. | 2016-04-20 07:46:04 Rithmic Trading | Connected to data and trading server. | 2016-04-20 07:46:04 Rithmic Trading | OCO Orders supported. | 2016-04-20 07:46:04 |
| [2016-04-20 07:57:46] |
| User68094 - Posts: 11 |
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Software version: 1397 | 2016-04-20 07:45:43 Uses New Spreadsheets | 2016-04-20 07:45:43 Usage end date: 2016-05-21 | 2016-04-20 07:45:43 Enabled for: Advanced Features. | 2016-04-20 07:45:43 Enabled for: Sierra Chart Historical Data Service. | 2016-04-20 07:45:43 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-20 07:45:43 Current selected Data/Trading service: Rithmic Trading | 2016-04-20 07:45:43 Chart Update Interval: 500 | 2016-04-20 07:45:43 Time Zone: +00:00:00 (UTC+00) | 2016-04-20 07:45:43 2016-04-20 09:45:51 Local computer time | 2016-04-20 07:45:43 2016-04-20 07:45:51 Local computer time in UTC | 2016-04-20 07:45:43 2016-04-20 07:45:51 Local computer time in SC Time Zone | 2016-04-20 07:45:43 2016-04-20 07:45:28 Server time in UTC | 2016-04-20 07:45:43 Local computer UTC time and Server UTC time difference: 22 seconds. | 2016-04-20 07:45:43 Program path: C:\SierraChart\ | 2016-04-20 07:45:43 Data Files path: C:\SierraChart\Data\ | 2016-04-20 07:45:43 OS Version Number: 6.2 | 2016-04-20 07:45:43 Locale Setting: C | 2016-04-20 07:45:43 Checking for new symbol settings for rim | 2016-04-20 07:45:43 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-20 07:45:43 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-20 07:45:43 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-20 07:45:43 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-20 07:45:43 Symbol settings are up-to-date for rim | 2016-04-20 07:45:43 Rithmic Trading | Port for executable: 58200 | 2016-04-20 07:45:56 Listening socket (832), port 58200 | Closed. | 2016-04-20 07:45:56 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-04-20 07:45:56 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-20 07:45:57 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-20 07:45:57 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-20 07:45:57 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-20 07:45:57 Rithmic Trading | Connecting to the server 127.0.0.1. Port 58200 | 2016-04-20 07:45:58 Socket (4) | Connected. | 2016-04-20 07:45:58 Rithmic Trading | Connected to server. | 2016-04-20 07:45:58 Rithmic Trading | Sending Encoding Request to server | 2016-04-20 07:45:58 Rithmic Trading | Setting DTC Encoding to Binary | 2016-04-20 07:45:58 Rithmic Trading | Sending logon request message. | 2016-04-20 07:45:58 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-04-20 07:45:58 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-04-20 07:45:58 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-04-20 07:45:58 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-04-20 07:46:01 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2016-04-20 07:46:01 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2016-04-20 07:46:02 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2016-04-20 07:46:02 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2016-04-20 07:46:02 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2016-04-20 07:46:03 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2016-04-20 07:46:03 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2016-04-20 07:46:03 Rithmic Trading | Received logon response. | 2016-04-20 07:46:04 Rithmic Trading | Server Name: SC DTC Bridge. | 2016-04-20 07:46:04 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-04-20 07:46:04 Rithmic Trading | Successfully connected. IB='Progressive'. | 2016-04-20 07:46:04 Rithmic Trading | Trading is supported. | 2016-04-20 07:46:04 Rithmic Trading | Order cancel and replace is supported. | 2016-04-20 07:46:04 Rithmic Trading | Connected to data and trading server. | 2016-04-20 07:46:04 Rithmic Trading | OCO Orders supported. | 2016-04-20 07:46:04 Rithmic Trading | Using primary service for historical data for FGBL0616-EUREX | 2016-04-20 07:57:01 Rithmic Trading | Using primary service for historical data for FDAX0616-EUREX | 2016-04-20 07:57:01 Rithmic Trading | Using primary service for historical data for FESX0616-EUREX | 2016-04-20 07:57:01 Rithmic Trading | Starting real-time market data updates for: 6EM6-CME. ID: 1 | 2016-04-20 07:57:03 Intraday data recording state for symbol 6EM6-CME is set to download 'Pending'. | 2016-04-20 07:57:03 Delaying start of download for 6EM6-CME | 2016-04-20 07:57:03 Rithmic Trading | Starting real-time market data updates for: ESM6-CME. ID: 2 | 2016-04-20 07:57:03 Intraday data recording state for symbol ESM6-CME is set to download 'Pending'. | 2016-04-20 07:57:03 Rithmic Trading | Starting real-time market data updates for: FGBL0616-EUREX. ID: 3 | 2016-04-20 07:57:03 Intraday data recording state for symbol FGBL0616-EUREX is set to download 'Pending'. | 2016-04-20 07:57:03 Rithmic Trading | Starting real-time market data updates for: FDAX0616-EUREX. ID: 4 | 2016-04-20 07:57:03 Intraday data recording state for symbol FDAX0616-EUREX is set to download 'Pending'. | 2016-04-20 07:57:03 Rithmic Trading | Message from server: Server Alert: mrv error : 13. Result text: "permission denied" | 2016-04-20 07:57:03 Rithmic Trading | Starting real-time market data updates for: FESX0616-EUREX. ID: 5 | 2016-04-20 07:57:03 Intraday data recording state for symbol FESX0616-EUREX is set to download 'Pending'. | 2016-04-20 07:57:03 Delaying start of download for 6EM6-CME | 2016-04-20 07:57:03 Rithmic Trading | Message from server: Server Alert: mrv error : 13. Result text: "permission denied" | 2016-04-20 07:57:03 Rithmic Trading | Message from server: Server Alert: mrv error : 13. Result text: "permission denied" | 2016-04-20 07:57:03 HD Request # 2 | Downloading Intraday chart data for 6EM6-CME to the file 6EM6-CME.scid. Service: rim | 2016-04-20 07:57:07 HD Request # 2 | Download start Date-Time: 2016-04-20 06:55:03.000 | 2016-04-20 07:57:07 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2016-04-20 07:57:07 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-04-20 07:57:07 Socket (10) | Connected. | 2016-04-20 07:57:08 HD Request # 2 | Sending historical data logon request message. | 2016-04-20 07:57:08 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-04-20 06:55:03. Record interval: 1. Symbol: 6EM6-CME | 2016-04-20 07:57:09 HD Request # 2 | Decompressing data. | 2016-04-20 07:57:09 HD Request # 2 | Receiving Intraday data for 6EM6-CME starting at 2016-04-20 06:55:03 | 2016-04-20 07:57:09 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-04-20 06:55:03 | 2016-04-20 07:57:09 Socket (10) | Shutdown and closed. | 2016-04-20 07:57:09 The network socket for historical data has been closed. | 2016-04-20 07:57:09 HD Request # 2 | Received 971 records from 2016-04-20 06:55:03 to 2016-04-20 07:56:41 (61.6 minutes) and wrote 971 records for 6EM6-CME | 2016-04-20 07:57:09 HD Request # 2 | Intraday download COMPLETE for 6EM6-CME. Completion time: 2s. Unique request ID: 1 | 2016-04-20 07:57:09 Removed historical data download ID 1 | 2016-04-20 07:57:09 Real-time Intraday chart data file updates started for 6EM6-CME | 2016-04-20 07:57:09 Opened cached Intraday file: C:\SierraChart\Data\6EM6-CME.scid | 2016-04-20 07:57:09 Intraday chart data file opened for 6EM6-CME | 2016-04-20 07:57:09 HD Request # 3 | Downloading Intraday chart data for ESM6-CME to the file ESM6-CME.scid. Service: rim | 2016-04-20 07:57:09 HD Request # 3 | Download start Date-Time: 2016-04-20 06:55:00.000 | 2016-04-20 07:57:09 HD Request # 3 | Using server: ds5.sierracharts.com port 10149 | 2016-04-20 07:57:09 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-04-20 07:57:09 Socket (11) | Connected. | 2016-04-20 07:57:10 HD Request # 3 | Sending historical data logon request message. | 2016-04-20 07:57:10 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-04-20 06:55:00. Record interval: 1. Symbol: ESM6-CME | 2016-04-20 07:57:10 HD Request # 3 | Decompressing data. | 2016-04-20 07:57:10 HD Request # 3 | Receiving Intraday data for ESM6-CME starting at 2016-04-20 06:55:00 | 2016-04-20 07:57:10 HD Request # 3 | Timestamp of first Intraday data file record written: 2016-04-20 06:55:00 | 2016-04-20 07:57:10 Socket (11) | Shutdown and closed. | 2016-04-20 07:57:10 The network socket for historical data has been closed. | 2016-04-20 07:57:10 HD Request # 3 | Received 1982 records from 2016-04-20 06:55:00 to 2016-04-20 07:56:46 (61.8 minutes) and wrote 1982 records for ESM6-CME | 2016-04-20 07:57:10 Added 2 Time and Sales records to Intraday data file for ESM6-CME after download. | 2016-04-20 07:57:10 HD Request # 3 | Intraday download COMPLETE for ESM6-CME. Completion time: 1s. Unique request ID: 2 | 2016-04-20 07:57:10 Removed historical data download ID 2 | 2016-04-20 07:57:10 Real-time Intraday chart data file updates started for ESM6-CME | 2016-04-20 07:57:10 Opened cached Intraday file: C:\SierraChart\Data\ESM6-CME.scid | 2016-04-20 07:57:10 Intraday chart data file opened for ESM6-CME | 2016-04-20 07:57:10 Delaying start of download for FGBL0616-EUREX | 2016-04-20 07:57:10 HD Request # 4 | Downloading Intraday chart data for FGBL0616-EUREX to the file FGBL0616-EUREX.scid. Service: eurex | 2016-04-20 07:57:20 HD Request # 4 | Download start Date-Time: 2016-04-20 06:43:52.000 | 2016-04-20 07:57:20 HD Request # 4 | Using server: scdf2.sierracharts.com port 10149 | 2016-04-20 07:57:20 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-04-20 07:57:20 Socket (12) | Connected. | 2016-04-20 07:57:21 HD Request # 4 | Sending historical data logon request message. | 2016-04-20 07:57:21 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2016-04-20 06:43:52. Record interval: 1. Symbol: GGM16 | 2016-04-20 07:57:21 HD Request # 4 | Decompressing data. | 2016-04-20 07:57:21 HD Request # 4 | Receiving Intraday data for FGBL0616-EUREX starting at 2016-04-20 06:43:52 | 2016-04-20 07:57:21 HD Request # 4 | Timestamp of first Intraday data file record written: 2016-04-20 06:43:52 | 2016-04-20 07:57:21 Socket (12) | Shutdown and closed. | 2016-04-20 07:57:21 The network socket for historical data has been closed. | 2016-04-20 07:57:21 HD Request # 4 | Received 988 records from 2016-04-20 06:43:52 to 2016-04-20 07:41:57 (58.1 minutes) and wrote 988 records for FGBL0616-EUREX | 2016-04-20 07:57:21 HD Request # 4 | Intraday download COMPLETE for FGBL0616-EUREX. Completion time: 1s. Unique request ID: 3 | 2016-04-20 07:57:21 Removed historical data download ID 3 | 2016-04-20 07:57:21 Real-time Intraday chart data file updates started for FGBL0616-EUREX | 2016-04-20 07:57:21 Opened cached Intraday file: C:\SierraChart\Data\FGBL0616-EUREX.scid | 2016-04-20 07:57:21 Intraday chart data file opened for FGBL0616-EUREX | 2016-04-20 07:57:21 Rithmic Trading | Using primary service for historical data for FGBL0616-EUREX | 2016-04-20 07:57:21 Intraday data recording state for symbol FGBL0616-EUREX is set to download 'Pending'. | 2016-04-20 07:57:21 Delaying start of download for FGBL0616-EUREX | 2016-04-20 07:57:21 Delaying start of download for FDAX0616-EUREX | 2016-04-20 07:57:21 HD Request # 5 | Downloading Intraday chart data for FGBL0616-EUREX to the file FGBL0616-EUREX.scid. Service: rim | 2016-04-20 07:57:31 HD Request # 5 | Download start Date-Time: 2016-04-20 07:41:57.000 | 2016-04-20 07:57:31 HD Request # 5 | Sending historical data request. Start Date-Time: 2016-04-20 07:41:57. Record interval: 1. Symbol: FGBL0616-EUREX | 2016-04-20 07:57:31 HD Request # 6 | Downloading Intraday chart data for FDAX0616-EUREX to the file FDAX0616-EUREX.scid. Service: eurex | 2016-04-20 07:57:31 HD Request # 6 | Download start Date-Time: 2016-04-20 06:41:10.000 | 2016-04-20 07:57:31 HD Request # 6 | Using server: scdf1.sierracharts.com port 10149 | 2016-04-20 07:57:31 Rithmic Trading | Message from server: Setting record interval to 1 tick. | 2016-04-20 07:57:31 Rithmic Trading | Message from server: Requesting historical Tick data. | 2016-04-20 07:57:31 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-04-20 07:57:31 HD Request # 5 | Error downloading historical Intraday data for FGBL0616-EUREX. Error downloading historical Tick data. Error: permission denied | 2016-04-20 07:57:31 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for FGBL0616-EUREX | 2016-04-20 07:57:31 HD Request # 5 | Intraday download COMPLETE for FGBL0616-EUREX. Completion time: 0s. Unique request ID: 6 | 2016-04-20 07:57:31 Removed historical data download ID 6 | 2016-04-20 07:57:31 Real-time Intraday chart data file updates started for FGBL0616-EUREX | 2016-04-20 07:57:31 Opened cached Intraday file: C:\SierraChart\Data\FGBL0616-EUREX.scid | 2016-04-20 07:57:31 Intraday chart data file opened for FGBL0616-EUREX | 2016-04-20 07:57:31 Socket (13) | Connected. | 2016-04-20 07:57:31 HD Request # 6 | Sending historical data logon request message. | 2016-04-20 07:57:31 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2016-04-20 06:41:10. Record interval: 1. Symbol: DYM16 | 2016-04-20 07:57:31 HD Request # 6 | Decompressing data. | 2016-04-20 07:57:32 HD Request # 6 | Receiving Intraday data for FDAX0616-EUREX starting at 2016-04-20 06:41:10 | 2016-04-20 07:57:32 HD Request # 6 | Timestamp of first Intraday data file record written: 2016-04-20 06:41:10 | 2016-04-20 07:57:32 Socket (13) | Shutdown and closed. | 2016-04-20 07:57:32 The network socket for historical data has been closed. | 2016-04-20 07:57:32 HD Request # 6 | Received 2422 records from 2016-04-20 06:41:10 to 2016-04-20 07:47:09 (66.0 minutes) and wrote 2422 records for FDAX0616-EUREX | 2016-04-20 07:57:32 HD Request # 6 | Intraday download COMPLETE for FDAX0616-EUREX. Completion time: 1s. Unique request ID: 4 | 2016-04-20 07:57:32 Removed historical data download ID 4 | 2016-04-20 07:57:32 Real-time Intraday chart data file updates started for FDAX0616-EUREX | 2016-04-20 07:57:32 Opened cached Intraday file: C:\SierraChart\Data\FDAX0616-EUREX.scid | 2016-04-20 07:57:32 Intraday chart data file opened for FDAX0616-EUREX | 2016-04-20 07:57:32 Rithmic Trading | Using primary service for historical data for FDAX0616-EUREX | 2016-04-20 07:57:32 Intraday data recording state for symbol FDAX0616-EUREX is set to download 'Pending'. | 2016-04-20 07:57:32 Delaying start of download for FDAX0616-EUREX | 2016-04-20 07:57:32 Delaying start of download for FESX0616-EUREX | 2016-04-20 07:57:32 HD Request # 7 | Downloading Intraday chart data for FDAX0616-EUREX to the file FDAX0616-EUREX.scid. Service: rim | 2016-04-20 07:57:42 HD Request # 7 | Download start Date-Time: 2016-04-20 07:47:09.000 | 2016-04-20 07:57:42 HD Request # 7 | Sending historical data request. Start Date-Time: 2016-04-20 07:47:09. Record interval: 1. Symbol: FDAX0616-EUREX | 2016-04-20 07:57:42 Rithmic Trading | Message from server: Setting record interval to 1 tick. | 2016-04-20 07:57:42 Rithmic Trading | Message from server: Requesting historical Tick data. | 2016-04-20 07:57:42 HD Request # 8 | Downloading Intraday chart data for FESX0616-EUREX to the file FESX0616-EUREX.scid. Service: eurex | 2016-04-20 07:57:42 HD Request # 8 | Download start Date-Time: 2016-04-20 06:44:05.000 | 2016-04-20 07:57:42 HD Request # 8 | Using server: scdf2.sierracharts.com port 10149 | 2016-04-20 07:57:42 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-04-20 07:57:42 HD Request # 7 | Error downloading historical Intraday data for FDAX0616-EUREX. Error downloading historical Tick data. Error: permission denied | 2016-04-20 07:57:42 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for FDAX0616-EUREX | 2016-04-20 07:57:42 HD Request # 7 | Intraday download COMPLETE for FDAX0616-EUREX. Completion time: 0s. Unique request ID: 7 | 2016-04-20 07:57:42 Removed historical data download ID 7 | 2016-04-20 07:57:42 Real-time Intraday chart data file updates started for FDAX0616-EUREX | 2016-04-20 07:57:42 Opened cached Intraday file: C:\SierraChart\Data\FDAX0616-EUREX.scid | 2016-04-20 07:57:42 Intraday chart data file opened for FDAX0616-EUREX | 2016-04-20 07:57:42 Socket (14) | Connected. | 2016-04-20 07:57:42 HD Request # 8 | Sending historical data logon request message. | 2016-04-20 07:57:42 HD Request # 8 | Requesting Intraday data. Start Date-Time: 2016-04-20 06:44:05. Record interval: 1. Symbol: FXM16 | 2016-04-20 07:57:43 HD Request # 8 | Decompressing data. | 2016-04-20 07:57:43 HD Request # 8 | Receiving Intraday data for FESX0616-EUREX starting at 2016-04-20 06:44:05 | 2016-04-20 07:57:43 HD Request # 8 | Timestamp of first Intraday data file record written: 2016-04-20 06:44:05 | 2016-04-20 07:57:43 Socket (14) | Shutdown and closed. | 2016-04-20 07:57:43 The network socket for historical data has been closed. | 2016-04-20 07:57:43 HD Request # 8 | Received 1377 records from 2016-04-20 06:44:05 to 2016-04-20 07:42:20 (58.2 minutes) and wrote 1377 records for FESX0616-EUREX | 2016-04-20 07:57:43 HD Request # 8 | Intraday download COMPLETE for FESX0616-EUREX. Completion time: 1s. Unique request ID: 5 | 2016-04-20 07:57:43 Removed historical data download ID 5 | 2016-04-20 07:57:43 Real-time Intraday chart data file updates started for FESX0616-EUREX | 2016-04-20 07:57:43 Opened cached Intraday file: C:\SierraChart\Data\FESX0616-EUREX.scid | 2016-04-20 07:57:43 Intraday chart data file opened for FESX0616-EUREX | 2016-04-20 07:57:43 Rithmic Trading | Using primary service for historical data for FESX0616-EUREX | 2016-04-20 07:57:43 Intraday data recording state for symbol FESX0616-EUREX is set to download 'Pending'. | 2016-04-20 07:57:43 Delaying start of download for FESX0616-EUREX | 2016-04-20 07:57:43 |
| [2016-04-20 08:12:05] |
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These are some of the relevant messages: Rithmic Trading | Message from server: Server Alert: mrv error : 13. Result text: "permission denied" | 2016-04-20 07:57:03 Rithmic Trading | Message from server: Server Alert: mrv error : 13. Result text: "permission denied" | 2016-04-20 07:57:03 Rithmic Trading | Message from server: Server Alert: mrv error : 13. Result text: "permission denied" | 2016-04-20 07:57:03 HD Request # 7 | Error downloading historical Intraday data for FDAX0616-EUREX. Error downloading historical Tick data. Error: permission denied | 2016-04-20 07:57:42 You need to contact your broker and have them authorize the EUREX exchange on your Rithmic account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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