Support Board
Date/Time: Sat, 23 Nov 2024 14:37:34 +0000
chart will not update
View Count: 1669
| [2013-07-02 19:15:03] |
| Kenneth B Ford - Posts: 2 |
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I have a chart (ES), one of four charts in a chartbook that will not update in real time. The other charts work fine, just the ES chart has stopped updating. How do I solve this problem?
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| [2013-07-02 20:09:56] |
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If you are using TransAct, please contact TransAct support about this. We have been getting reports of this lately. We do not know why. Also make certain you are using the ESU3 symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-09 12:56:32] |
| Kenneth B Ford - Posts: 2 |
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I contacted TransAct, they could not fix the problem. Also I have Sierra Charts running on two different computers. Version 990 on one runs fine, Version 992 on the other is the problem computer. Can I roll back to Version 990?
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| [2013-07-09 19:27:40] |
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We recognize what the problem now is. We have discussed this with TransAct. We are going to put out a new release in about 30 minutes which will resolve this. It has to do with symbols that use a #. These should not be passed to TransAct and has caused a problem within their server software that was unexpected. This is why no data was being received for futures symbols that do not use the # that have the same underlying symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-09 20:23:00] |
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We have released version 994. Please update by selecting Help >> Download Current Version. This will resolve the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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