Support Board
Date/Time: Fri, 27 Dec 2024 18:18:09 +0000
CTS feed no live updates
View Count: 806
| [2016-02-29 04:03:39] |
| Japhro - Posts: 120 |
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Hello I'm not getting live chart updates and DOM shows last price as the price when Sierra is 1st loaded. Using CTS T4 feed which has been bulletproof for several year. I was away from Sierra now trying it again but this will obviously need to be resolved before I can trade. I sent you a log file looks like no errors, and I'm running your very latest version.
Date Time Of Last Edit: 2016-02-29 04:03:54
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| [2016-02-29 04:12:00] |
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We are checking the Message Log now. Also, you are running version 1325 which is about 50 versions behind the current version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-29 04:25:25] |
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The Message Log does not indicate any problem. However, update Sierra Chart following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate And update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps If you still need help let us know. But help topic 3 would be the applicable help topic: http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-29 04:29:35
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| [2016-02-29 04:29:00] |
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The prior message has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-29 13:52:10] |
| Japhro - Posts: 120 |
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Odd that I am still on an old version, I updated twice this weekend! DOes it not automatically DL the latest version for you? Very odd. I have tried everything else and still no luck, will have to just keep trying |
| [2016-02-29 14:17:26] |
| Japhro - Posts: 120 |
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OK so, I have now 'updated' Sierra 3 times in the last 2 days, each time is says there is no new download, but still says I am running version 1325. I have done this again this morning just to check. Sierra is NOT updating properly and I think the other issue with charts is related to this issue. FYI
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| [2016-02-29 15:06:05] |
| Japhro - Posts: 120 |
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I have finally been able to update Sierra to the latest version, and the problem with charts and DOMs not updating still persists. I can't figure this out
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| [2016-02-29 17:13:59] |
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We suspected the problem would still be there when you updated because we did not see any problem in the Message Log. This is why we also referred to post #3. Also, new versions do not automatically download. You have to manually start them. We are not sure why you are having a problem with the download, but we understand that you have now updated Sierra Chart. We can look into this problem using remote assistance now. Is your telephone number here correct?: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo&edituser=Japhro172 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-29 17:21:27] |
| Japhro - Posts: 120 |
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Yes, that number if fine
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| [2016-02-29 17:31:53] |
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OK we will be calling in about five minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-29 18:23:32] |
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Problem has been resolved. The CTS Throughput and Buffering setting in Global Settings >> Data/Trade Service Settings was not set to Fast Trade.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-29 19:04:40] |
| Japhro - Posts: 120 |
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You might want to update your CTS feed setting page since the provided settings do not work
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 CTS Sierra settings.JPG / V - Attached On 2016-02-29 19:04:20 UTC - Size: 212.23 KB - 316 views |
| [2016-02-29 19:25:21] |
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This has now been corrected. Not sure why there was a mistake with that. Also the word individual was misspelled. This is now corrected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-29 20:09:01] |
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The default is Fast Trade but we think we know why we specified Smart Trade in the documentation. Possibly to minimize the bandwidth used by FIX connection. What was the setting that you had? If it was Smart Trade that should have been all right. Was it Fast Smart instead? This one should be removed by us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-29 20:09:23
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| [2016-02-29 20:24:56] |
| Japhro - Posts: 120 |
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It was Fast Smart, which seems to not work anymore with CTS
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| [2016-02-29 21:13:53] |
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OK understood. We will be removing Fast Smart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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