Support Board
Date/Time: Fri, 27 Dec 2024 18:07:37 +0000
no live data
View Count: 769
| [2016-02-26 14:17:58] |
| User59157 - Posts: 5 |
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Hi I just restarted sierra chart with sc forex data after a couple of months away. I've never had any problems before, but there are no live updates of prices. I can load intraday data up to the minute but then there is no more data update after that. if I delete and download data it will give me data up to the present time but then no more updates. please could you advise me what's wrong. as a side I initially paid for package 1 but when I saw the problem I figured package 1 was end of day prices so I upgraded to package 3. but still the same problem. and previous to using sc forex data a few months ago I was using data from CTS as I was trading with topsteptrader. I don't know if this may have caused some problems. obviously I went into global setting and changed the trade/data settings to sc forex from CTS hope you can help thanks daniel |
| [2016-02-26 15:34:01] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support |
| [2016-02-26 17:46:37] |
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This problem has been resolved. As a temporary solution you could have reconnected to the data feed: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-29 03:47:20] |
| Japhro - Posts: 120 |
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I have this same problem, I was away from Sierra for a few months, now trying it again to see if it works for me with my latest setup and I have no live updated chart data, the DOM Last price stays at whatever price they were at when data was 1st loaded, though the DOM bid and ask columns update with new bids and asks. I have been a multi year user of Sierra but came back and am using the latest version and I won't be able to use it still until this issue is resolved
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| [2016-02-29 03:49:20] |
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We see you are using CTS T4, therefore you are having a different issue. Update Sierra Chart to the current version through Help >> Download Current Version. And refer to help topic 3: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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